I stayed in this hotel back in 2006 and returned because I had previously had a good experience there. This time round my experience was not as positive. I had extended my stay by a couple of days but the front desk twice failed to extend my room key so I was locked out. Even when I asked them to check my key was OK they failed to do it and I got locked out again. Even well within the end time for breakfast they ran out of items and would not put any more out. Will not be returning to this hotel.

My husband and I stayed at the hotel 9/17/10 prior to an early flight from DFW the next morning. We booked the package that allows a car to be left at the hotel for 2 weeks. Our neighbor has used the hotel several times for this purpose and recommended it. Our experience was very positive. Our room was newly redecorated, clean and quiet. The desk clerk was courteous and efficient. The driver took us directly to our flight. Upon our late-night return two weeks later, we called and were picked up in a timely manner. The driver even took us to a different terminal to retrieve our luggage, which had been sent on an earlier flight after we missed our connection. It was nice to have our car waiting for us at the hotel, since we still had a few hours to drive to our home.

made unarthorized charge on my debit card..took 2 weeks to talk to manager.she would not return my phone calls.reported to dallas bbb.has been 4 weeks they will not respond to them either.if you do not like their service or have had a problem with this super8 motel.report it to dallas bbb.dont let them just take your money and be unsatisfied!!!!

Called their corporate offices to complain on this one... I stayed one night (I have stayed many at this location) and chose this hotel based on the parking/shuttle to and from DFW Airport.

We filled out paperwork on the make/model of our truck and pick-up date at the airport just like we usually do.

When we returned we tried calling the hotel for about 2 hours and the number wasn't working. We called the Super 8 on the North side and they tried as well and couldn't get through- we then took a taxi to the hotel and I asked the manager (I'm assuming) to consider paying for the taxi. She said it wasn't her fault that the phones were down and that wasn't their policy. I asked her to consider refunding some money for the shuttle or parking. She said that wasn't her policy and kept repeating (and repeating) that it wasn't their fault that the phones were out of service.

I think I was very cordial to her at first- then she decided to walk away and leave me standing there with her answer.

I wasn't asking for much actually. It wasn't my fault or hers that the phones didn't work but she knew my return date and some customer service would have been appreciated.

I really considered her attitude RUDE and was amazed at her lack of response.

I won't stay here again- ever.

In addition the air conditioner in the room sucks and it wasn't very clean- but you get what you pay for I guess. I did. Lol.