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Super 8 Irving/DFW/South – reviews, photos

2.0 of 5
4245 W. Airport Freeway, Hwy 183, Irving, TX 75062
Hotel amenities
Super 8 Irving/DFW/South
Super 8 Irving/DFW/South
Super 8 Irving/DFW/South
Super 8 Irving/DFW/South
Super 8 Irving/DFW/South
Super 8 Irving/DFW/South
Ranked #72 of 80 hotels in Irving
2.5 of 5 stars 15 Reviews
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15 reviews from our community

    Trip type
Traveller rating
    1
    3
    3
    1
    7
Date Rating
Rantoul, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Complimentary shuttle to no where”
1 of 5 stars Reviewed 24 January 2012

Our recent trip through Dallas-Ft. Worth airport had us spend the night on our way to Chicago from Belize. We had booked the Super 8 DFW before leaving via hotels.com. When we arrived to the airport, we called up the Super 8 listed at the airport and said we had a reservation and could we have a ride to the hotel (provides complimentary airport shuttle). They agreed and we were picked up 10 minutes later. Once at Super 8, the front desk clerk who I spoke to on the phone said they had no reservations and said we must have meant the other Super 8 at DFW. He said I should have said I had a reservation on the phone.
We were frustrated but asked if we could have a ride back to the airport to get the other Super 8 shuttle (since that Super 8 wouldn't pick us up from this Super 8) - they flat out refused. We even offered to pay for the gas (the shuttle driver was still there). He refused to take us back the 10 minute drive saying we would just have to call a taxi. He wouldn't let me talk to his manager saying she isn't working now (when any overall manager should be available 24 hours a day) and says this happens all the time (so why did they pick us up then if we said we had a reservation). The only way we could get back to the airport is if someone else flew in and needed to be picked up there but they weren't expecting anyone. They had no problem with us sleeping on the dirty, dank lobby furniture instead.
We ended up calling a cab after waiting it out an hour for half the cost of what our room was at Super 8 (ridiculous).
This staff was far from friendly, far from helpful and the whole facility was dank, dirty and unpleasant. I urge no one to use this business. The other Super 8 (DFW North) is far nicer, remodeled, pleasant and wonderful service. Use them instead. Guess it goes to show the same chain does not mean the same team and they don't help each other out.

  • Stayed January 2012, travelled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask supergmonkey about Super 8 Irving/DFW/South
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
1 helpful vote 1 helpful vote
“Lights out hotel!”
1 of 5 stars Reviewed 16 January 2011
1
person found this review helpful

* Attendent guaranteed Internet but was unusable.
* TV only the center part of the screen worked
* Shower handle fell off repeatively
*. Toilet flap continued to get stuck up allowing it to run until I manually shut it off.

So if all you want is sleep on the cheap then this is the place to go. Otherwise look elsewhere.

  • Stayed January 2011
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Cfptraverler about Super 8 Irving/DFW/South
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MrTran, Manager at Super 8 Irving/DFW/South, responded to this review
17 February 2011
We're sorry that you have an unpleasant stay with us, we hope to see you again to accommodate and fix the problems you encounter during your stay.

Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Reviewer
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Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Service standards have gone down”
3 of 5 stars Reviewed 10 January 2011

I stayed in this hotel back in 2006 and returned because I had previously had a good experience there. This time round my experience was not as positive. I had extended my stay by a couple of days but the front desk twice failed to extend my room key so I was locked out. Even when I asked them to check my key was OK they failed to do it and I got locked out again. Even well within the end time for breakfast they ran out of items and would not put any more out. Will not be returning to this hotel.

  • Stayed December 2010, travelled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask JorJas about Super 8 Irving/DFW/South
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MrTran, General Manager at Super 8 Irving/DFW/South, responded to this review
11 January 2011
I'm sorry you feel our services standard has gone down. I don't know why the FD people didn't program your key for multiple days, I will investigate in it. As for the end time for breakfast, did you ask the FD personel to put out more items? If so, could you tell me that person name or description so I know who to talk to.

Once again, we appreciate your business here at Super 8 DFW South, and hope you reconsider staying with us in the future again.

Thank You
Jennifer Lee
972 257 1810
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Quitman, Texas
Top Contributor
56 reviews 56 reviews
Reviews in 38 cities Reviews in 38 cities
52 helpful votes 52 helpful votes
“Very pleasant experience”
4 of 5 stars Reviewed 2 October 2010

My husband and I stayed at the hotel 9/17/10 prior to an early flight from DFW the next morning. We booked the package that allows a car to be left at the hotel for 2 weeks. Our neighbor has used the hotel several times for this purpose and recommended it. Our experience was very positive. Our room was newly redecorated, clean and quiet. The desk clerk was courteous and efficient. The driver took us directly to our flight. Upon our late-night return two weeks later, we called and were picked up in a timely manner. The driver even took us to a different terminal to retrieve our luggage, which had been sent on an earlier flight after we missed our connection. It was nice to have our car waiting for us at the hotel, since we still had a few hours to drive to our home.

  • Stayed September 2010, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask TexasStarshine about Super 8 Irving/DFW/South
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MrTran, General Manager at Super 8 Irving/DFW/South, responded to this review
6 January 2011
Thank you for the kind comment! We strive to provide good services to our guest at all time. We hope you will use our hotel again in the future for your next trip!

Best regards,
Jennifer Lee
972 257 1810
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Whitney, Texas
1 review
“dont give them your debit card #”
1 of 5 stars Reviewed 10 September 2010

made unarthorized charge on my debit card..took 2 weeks to talk to manager.she would not return my phone calls.reported to dallas bbb.has been 4 weeks they will not respond to them either.if you do not like their service or have had a problem with this super8 motel.report it to dallas bbb.dont let them just take your money and be unsatisfied!!!!

Stayed August 2010, travelled as a couple
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Ask happy23082 about Super 8 Irving/DFW/South
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Super 8 Irving/DFW/South

  • Super 8 Irving
  • Super Eight Irving
  • Irving Super Eight
  • Irving Super 8
Address: 4245 W. Airport Freeway, Hwy 183, Irving, TX 75062
Price range (per night):* INR2,787 - 2,842

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