First of all we ended up in a smoking room that smelled horrible and they would not change it, not because others weren't available, but simply because we had booked through Priceline. We were given a bottle of febreeze. WE sprayed the room and then went back to set up our pick-up for the free airport shuttle. We asked how it worked and were told we tell them when we need to go, they take us, we call when we return, they pick us up. The driver was 15 minutes late getting there and we left 20 minutes after our scheduled time. Fortunately, we had asked to leave early enough it didn't matter. As soon as the wheels touched down when we returned, my husband called for them to send the shuttle. That is when we were informed that it stops running at 11pm. It was 11:15. No one had given us this information prior. Calls were made to the manager who said we were out of luck and should take a cab. When asked if we would be compensated in any way, her response was no, we should have known the hours. Had we known the hours we would have driven, because parking would have cost less than the cab fare back.

Once we arrived home I was finally able to find the shuttle hours on their website but they are not listed anywhere on their information on other travel booking sites. The manager showed no concern over the service we received or resolving our issues. I am not one to usually complain or get mad about things but after this experience I was livid and they never have to worry about me being a guest there again.

hotel is located away from the highway and its quiet however whenyou drive in you would think you are in the woods the hotel needs to do something about their lawn wow was so unkept. on the brighter side... the staff was great and the room was lil bit outdated but clean the lobby computer needs an upgrade. one more thing i dont think crocks are the best attire just saying........

We had stayed here several times before with no problems, however, on July 4th weekend, our car was broken into at 9:00 in the evening. There were security cameras on the outside, but the hotel clerk said that they did'nt work. They had a whole list of car window repair places on hand behind the hotel counter, as if this was a regular occurance. We will not be staying here again due to the high crime area.

The location is good, not too far and not to close to the stadium area in Arlington. My husband and I needed to arrive early, so I called ahead the day before to see if we could get an early check-in. I was pleased to get a phone call the next morning at 7:30 am stating they would have a room ready for us at our convenience. Getting caught off guard, we even had to call the hotel for directions since our GPS failed. The CSR on the phone was very patient and helpful. Not to mention the food was delicious, we had Eggs Benedict for breakfast. Oh and our room smelled so nice, the bed was comfortable, and very clean. We will definitely be back!!!

Best Regards,
The Hoffmeisters