Over the years, Marriott has won my confidence with consistent, high quality properties. This hotel should not be part of the Marriott family. The hotel was understaffed across the board from check-in to housekeeping. The first room they checked me into had ripped carpet and smelled of cat urine. After waiting thru 5 other patrons with the one lady checking people in, they checked me into another room that was devoid of towels. The quality of the room was more like a Clarion or Motel 6...at double the price. So decided to go to the pool to unwind and was met with unleashed dogs running around and a broken hot tub. Called someone to fix the situation, called again, called again...then gave up. Glad I brought my WIFI card because their wireless web was down!!
The only good thing was the kitchen staff - very helpful and polite. Other than that, do yourself a favor and avoid this hotel...it's not worth more than $100 per night.
- Residence Inn Irving
- Irving Residence Inn
