I started staying at the aloft in las colinas in November for business and have enjoyed every minute of it. I was given a queen accessible room, which is their biggest room, I wasn't to fond of it to begin with. Being a business traveler the long desk really help organize my work.

All in all the desk staff was really friendly. DeeDee who works in the morning is always cheerful and knows all the good places to eat. Steven also is pretty friendly. The bartenders get to know you and you almost feel like you apart of their family.

Great place to stay as always. Staff is helpful and it is a great locale. Thanks again.

my husband and I stay here about once a month for what we like to call our mini vacations. And we have always left very happy. the rooms are very modern and contemporary not everyone's style but we love them. the over all staff are welcoming and full of knowledge on where to get the best food in the area. We did have a problem with the snack pack but just figured we will leave it alone and that solved that. We love stay at aLoft we now plan all our vacations on if the town has one to stay at. I find myself bragging about this wonderfull hotel to all my friends that go to Dallas for any reason and tell them they must stay here.

I booked my room at the Aloft Las Colinas in Irving, TX through hotels.com for 3 nights starting 12/12/11. I was traveling to Dallas for work, as my company has a site there and I, along with many other individuals from my company, frequently visit there. I arrived late in the evening on 12/12 and as I was checking in, a very nervous young man working the front desk informed me that the hotel had a maintenance issue and was therefore overbooked. It became obvious why the young man was nervous as he went on to tell me that they were moving me to the Omni hotel across the street. He handed me a letter stating that I should provide said letter to the Omni and that the Aloft was going to pay for my first night stay in order to compensate me for the inconvenience. I informed the young man that I had prepaid for the room through hotels.com, and specifically asked him if I should come back for the remaining two nights of my stay. After staring at me with a deer in the headlights type look, he informed me that they were oversold for the entire duration of my stay in Dallas as that I should go ahead and pay the Omni for my final two nights and that my hotels.com prepayment would be refunded to me.
Although I was not happy I had to change hotels that late at night, the Omni was a nice place and a free night was a fair compromise for any inconvenience. As I was busy with work, I thought nothing of the situation anymore until it was time to submit my expense report and notice I had not been refunded anything by hotels.com. I proceeded to call hotels.com, who proceeded to call the Aloft for the first time. According to the Aloft, they Omni was supposed to charge them back for my entire 3 night stay, and not charge me anything. Hotels.com went on to inform me that I should go ahead and call the Aloft to sort out the situation, which I found strange as it was Hotels.com who I made my reservation with, so what service were they exactly providing me. I went ahead and called the Aloft, and was informed by the guest services manager that he would do some research with the Omni and get back to me the next day. The next day came and I received a call back, but it was just to tell me they were having a hard time getting a hold of the correct person at the Omni and that he would have to call me back again the next day. The next day came and I did not hear back anything. As it was Friday, I figured I would wait until the following Monday.
When Monday afternoon rolled around and I did not receive a call still, I called the Aloft again, only this time I made sure to leave a message with the assistant general manager. A short time later, I received a call back from Aloft, not from the assistant general manager, but from the guest services manager who I had spoken with the week before. The new story now was that I was supposed to come back to the Aloft for the final two nights of my stay, so they were only able to allow a refund of one night back to hotels.com. I informed them that I was specifically told by the young man working the desk that night that they were overbooked for the entire duration of my 3 night stay, but they claimed this was not the case. So in essence, I was inconvenienced by having to move hotels at the last second through no fault of my own, I was charged for five nights worth of stay (two at the Omni, three at the Aloft), even though I was in Dallas for only three nights, and did not even stay at the Aloft at all! The best they could do was refund me one night’s stay, which means I was still basically being ripped off and charged for four nights!!
The shame in this is that I really enjoy the Aloft concept, and really any Starwood property for that matter, as evidenced by my former Starwood Platinum membership. After this experience, not only will I never stay at an Aloft again, but I will report this to my company’s travel specialist to ensure no one at my company ever stays at this hotel ever again. This was completely their fault, and instead of just making it up to a loyal customer by admitting their mistake and making it right, they totally denied any wrong doing and are basically trying to rip me off. As of this letter, I am being refunded for one night by hotels.com, and they are also giving me a $100 credit to make things right with me. That means Aloft is being paid for two nights worth of stays even though I did not even stay there one night. In other words, they are stealing.
Save yourself the headache and avoid this hotel all together.