Our excellent service started when I called to ask questions before making a reservation. We chose this hotel because we were going to an exhibit at the Irving Arts Center and this was the only place that offered a shuttle to the exhibit. The person with whom I spoke was very knowledgeable about the shuttle and answered all of my questions. Our superb service continued when we arrived at the hotel. We got a quiet room, as requested, and a smile or a hello as we passed the front desk.
Our room was large, very clean, and had more amenities that we used. We were very comfortable.
I did not know that breakfast was included. We had a choice of waffle, eggs, muffins, yogurt, eggs, sausage or bacon, hot cereal, juices, etc.
As I said, we chose this hotel because of the shuttle. Every aspect of the hotel exceeded expectations.

made the reservation for my family to spend the night when returning from Grand Cayman vacation since we were arriving late at night. hotel had free shuttle service from DFW. what they didn't tell me was that shuttle service is only from 8:00 am to 8:00 pm. Cost me as much in taxi fares as the hotel room. Elevator was not operational when we finally arrived at the hotel and our room was on the third floor.

Hotel is in a safe area, yet a little hard to find off the freeway. Very limited parking, but the hotel is rather small for a Comfort Suites property. Hotel lobby is extremely small and entire lobby smelled like a funeral home -- extremely sweet floral smell trying to cover up something. Hallways are very dim and aged. The doors on each room are scratched up.
Room was ok, but very small. Not a typical Comfort Suites King Suite room.
Bathroom was extremely tiny. Door opened and touched the toilet. The space between the sink and toilet was 3 feet. Entire bathroom was about 5 feet by 5 feet. Bed was comfortable. Air conditioning worked great. Couch was dirty and I wouldn't sit on it. Too many stains.
For the Las Colinas area, you have a LOT more choices. I typically stay in Comfort Suites almost exclusively, but this one won't be back on my list. It is close to the airport and again, very safe area of town. Not worth the price I paid.

This hotel has been the best hotel I've stayed at in years. Every single staff member I ran into was extremely nice and helpful. The breakfast was great from scrambled eggs and bacon to waffles to fruit to yogurt. The room and lobby were super clean. Even the coffee in the room was good (for those of you that are frequent travelers you know that this is not often true). The only thing that I can think of that might bother someone is the shuttle to the airport in the morning was 15 mins late. Just arrange an early shuttle. I want to go back to Dallas just to stay at this hotel again.