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TownePlace Suites Dallas Las Colinas – reviews, photos

2.0 of 5
900 West Walnut Hill Lane, Irving, TX 75038
Hotel amenities
TownePlace Suites Dallas Las Colinas
Ranked #42 of 80 hotels in Irving
4.0 of 5 stars 27 Reviews
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27 reviews from our community

    Trip type
Traveller rating
    13
    4
    6
    3
    1
Date Rating
Owasso, OK
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
“Worst Continental Breakfast EVER!!!”
2 of 5 stars Reviewed 19 January 2012

This hotel was very clean and nice at first impression. Check-in was quick & friendly and room was nice. We dropped our stuff off before heading to the ballpark and thought everything was grand. When we returned, the first thing you smell in all the hallways and lobby area is cigarette smoke. Even the rooms stunk. The next morning we got up to eat breakfast.....WHAT A MISTAKE! The food tasted AWFUL! The gravy tasted like someone had dumped an ash-tray into and then placed for serving. It was one of the most disgusting things I have ever eaten. Needless to next time we go back that direction we will not be staying at this hotel.

  • Stayed October 2011, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Laser01Cobra about TownePlace Suites Dallas Las Colinas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mt. Juliet
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Average, Dated, but Clean”
3 of 5 stars Reviewed 11 January 2012

This hotel could use a freshening up and improvement on thier decor. Checkin was pleasant and easy. The room was clean and there was plenty of space. The only complaints are that it was very dated and the beds were not very comfortable. I would reccommend the Summerfield Suites right across the freeway. Same price point, but nicer furnishings, better tv's, better meals, and more modern.

  • Stayed December 2011, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask jes047 about TownePlace Suites Dallas Las Colinas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palm Bay, Florida
2 reviews
1 helpful vote 1 helpful vote
“Home Away from Home”
5 of 5 stars Reviewed 21 November 2011

For over 70 days this was my home away from home and I must tell you it was quite a pleasant stay. The rooms were very clean and in working order. The property is located in a nice quiet area away from excess noise. The staff was very nice starting with the GM Monica who personally picked me up from DFW airport. The housekeeper Fabiola always had my room very nicely done. Omar in the lobby always took care of my breakfast very courteous young man. The ladies in the front desk always had a smile and very helpful for my needs. I had a choice to stay in other places but this one fit the bill. I would recommend to the management to get a better TV service provider and faster internet, otherwise great stay. Definitely will return.
Thanks to all the staff, you made it feel like home.
V/R
Manny

  • Stayed August 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask MTV248 about TownePlace Suites Dallas Las Colinas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas, Texas
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“My week stay at the TownePlace Suites Dallas, Las Colinas”
5 of 5 stars Reviewed 31 October 2011

I was quite impressed with the cleanliness and the hospitality of the front desk of this hotel. It is located in a quite part of Irving. You have the feeling of staying in the middle of a big city yet you have the quiet and tranquility of a resort.

I highly recommend this hotel for anyone you is coming to Dallas and would like to feel as if you are coming back to your own home after a long day of work.

They also have Happy hour in the evenings on Monday through Wednesday and the quality of the refreshments are excellent.

I will plan to stay at this hotel again at my next business visit to Dallas

Room Tip: All rooms are quiet. Rooms to avoid might be the ones next to the elevators but with very little tra...
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  • Stayed October 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask KOLOGA about TownePlace Suites Dallas Las Colinas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizabeth City, North Carolina
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“I will never stay here again”
1 of 5 stars Reviewed 2 October 2011

I was extremely disappointed with this hotel. I have been using Marriott for over 10 years and this was the worse experience I have ever had and makes me never want to stay in the Towne Place Suite anywhere else. The room smelled old, damp and musty...like it hadnt been rented out in years. Even after housekeeping re-cleaned it wasnt good enough. We were only there for two nights for the Dallas game. When we went to check out, I stood at the desk for over 10 minutes and wasnt recognized, no one was there. Finally, a housekeeper came in and same me standing there and checked me out. I am very disappointed that I used Marriott Reward points on this stay. I will never do that again.

Room Tip: Do Not Stay here.
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  • Stayed September 2011, travelled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask dancegirl04 about TownePlace Suites Dallas Las Colinas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManager855, General Manager at TownePlace Suites Dallas Las Colinas, responded to this review
6 October 2011
Dear Dancegirl04,

Thank you for taking the time to post a review about our hotel. I am very sorry you had less than a pleasant experience while staying with us and can understand your frustrations.

We continually strive to ensure our guest rooms smell clean and fresh and I sincerely apologize this was not your experience. Additionally, I am terribly sorry about the service you received at the front desk. I can assure you, this is not the norm and I will share your experience with our staff to ensure others do not receive the same level of service.

We would love the opportunity to have you as our guest once again. Please think about giving us another try on your next visit to Las Colinas.

Sincerely,

General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about TownePlace Suites Dallas Las Colinas

  • Towneplace Suites Irving
Address: 900 West Walnut Hill Lane, Irving, TX 75038
Price range (per night):* INR5,256 - 8,556

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TownePlace Suites Dallas Las Colinas
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