I need to start this with a caveat - if I was basing the review off the staff alone, the hotel would be 5 stars. We felt welcomed from the moment we got there until the moment we left. There was a problem with our initial room assignment in the computer so we had to wait 10 or 15 minutes while the gentleman at the desk found us a room. He apologized profusely for the delay and gave us coupons for 2 free breakfasts and 2 free drinks at the hotel - more than we expected for the relatively short wait.
There is also a hotel shuttle that will take you anywhere in the downtown area, which is convenient because the hotel sits in one corner of what is considered "downtown" and a lot of the other attractions are in the opposite corner. We went to a Houston Rockets game at the Toyota Center and all we had to do was call when the game let out and the shuttle was there to pick us up free-of-charge (minus a deserved tip to the driver) and drop us back at the hotel.
Overall, the hotel room itself was a little dated. There were some small rust stains in the bathroom and the carpet and wallpaper looked a little worn, but nothing offputting. The bed itself was memory foam, which was different for a hotel in my experience. There are plenty of little lunch places around since it is in the business district of the city, but you may need to take the shuttle to find dinner. In sum, a pretty nice place to stay, although a remodel would make it ideal.
- Crowne Plaza Houston
- Houston Crowne Plaza
