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Crowne Plaza Houston Downtown – reviews, photos

3.5 of 5
1700 Smith Street, Houston, TX 77002
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Crowne Plaza Houston Downtown
Crowne Plaza Houston Downtown
Crowne Plaza Houston Downtown
Crowne Plaza Houston Downtown
Crowne Plaza Houston Downtown
Crowne Plaza Houston Downtown
Ranked #80 of 430 hotels in Houston
4.0 of 5 stars 114 Reviews
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114 reviews from our community

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Traveller rating
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Date Rating
Hyattsville, Maryland
Senior Contributor
32 reviews 32 reviews
Reviews in 18 cities Reviews in 18 cities
11 helpful votes 11 helpful votes
“Great staff, average rooms”
3 of 5 stars Reviewed 27 January 2012

I need to start this with a caveat - if I was basing the review off the staff alone, the hotel would be 5 stars. We felt welcomed from the moment we got there until the moment we left. There was a problem with our initial room assignment in the computer so we had to wait 10 or 15 minutes while the gentleman at the desk found us a room. He apologized profusely for the delay and gave us coupons for 2 free breakfasts and 2 free drinks at the hotel - more than we expected for the relatively short wait.

There is also a hotel shuttle that will take you anywhere in the downtown area, which is convenient because the hotel sits in one corner of what is considered "downtown" and a lot of the other attractions are in the opposite corner. We went to a Houston Rockets game at the Toyota Center and all we had to do was call when the game let out and the shuttle was there to pick us up free-of-charge (minus a deserved tip to the driver) and drop us back at the hotel.

Overall, the hotel room itself was a little dated. There were some small rust stains in the bathroom and the carpet and wallpaper looked a little worn, but nothing offputting. The bed itself was memory foam, which was different for a hotel in my experience. There are plenty of little lunch places around since it is in the business district of the city, but you may need to take the shuttle to find dinner. In sum, a pretty nice place to stay, although a remodel would make it ideal.

  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask HappyTraveler465 about Crowne Plaza Houston Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tanya Taylor, Director of Sales at Crowne Plaza Houston Downtown, responded to this review
2 February 2012
Hello HappyTraveler,

Thank you so much for taking the time to share your recent experience with your fellow "happy travelers"! We are very proud of our team and the service we provide to our guests and it thrills them to hear the positive feedback, we will certainly share the praise with the team.

More importantly, we do appreciate your honest feedback in regards to every aspect of your stay as this only helps us to get better. We hear you about the rooms and agree that they are in need of a facelift. I'm not sure if you noticed while you were here but we are actually right in the middle of giving all of our rooms a facelift. All the guest room renovations should be complete the next time you return as our guest. Be sure to follow us on Facebook so that you are up to date on our progress and to be the first to find out about any special promotions.

We look forward to seeing you again soon!
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Houston, Texas
1 review
1 helpful vote 1 helpful vote
“GREAT PLACE TO STAY!”
5 of 5 stars Reviewed 22 January 2012
1
person found this review helpful

NEW YRS EVE 2011 ...I must say that this is one of the best places i've stayed at in a very long time, First off when you drive up theY valet park youR vehicle and treat you like royalty. My husband and I got the romance package which comes with breakfast and let me tell you the breakfast was amazing and the staff is very helpful and knowledgeble about the area, the hotel is an older hotel but the rooms are nice and clean and the bed in the executive was the best bed I have yet to sleep in, they delivered chocolate covered strawberries and champange to our room at the exact time requested which added to the list of compliments, our room price was around 170.00 which you dont even consider high due to the great service we recieved. When we walked in after checking in and whisking off to dinner when we returned there was new staff that greeted us by name when we walked in the door, kinda scared us but then it clicked that they know how to treat their customers. we live in the area and just needed a night away for a romantic evening and really enjoyed ourselves. Dont think twice about staying here, you will be very pleased. 1/31/11

Room Tip: executive is the way to go! the beds are very comfortable
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  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Jamie L about Crowne Plaza Houston Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tanya Taylor, Director of Sales at Crowne Plaza Houston Downtown, responded to this review
2 February 2012
Hello Jamie L.,

I am so happy to hear that you and your husband enjoyed your Romantic getaway and that our staff exceeded all of your expectations! Be sure to come back and stay with us again soon, we are currently doing some upgrades to our rooms and I think you will like what you see! Oh and by the way, the Tempurpedic mattresses are staying and you don't have to stay in an Exceutive Room to get one, the majority of our rooms have the Tempurpedic mattresses!

Hope to see you soon!
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Cambridgeshire
Senior Contributor
33 reviews 33 reviews
Reviews in 17 cities Reviews in 17 cities
19 helpful votes 19 helpful votes
“3 nights NYE”
4 of 5 stars Reviewed 3 January 2012

Stayed for 3 nights over the NYE. Booked using the 5K points per night as a Platinum member so a bargain (NYE was $300 per night rate). Was upgraded to the exec floor (10th) so no freeway noise. Given free breakfast coupons for our whole stay which was good-(pity the breakfast wasn't!). Room dated but adequate. LCD TV and comfy bed. Bath\shower a little antiquated but OK.
Valet parking was $24 for Thurs night and $12 for Frid Sat nights. I found street parking for $6 per day which is then free after 6PM and on Sunday. I did have to get up at 07:00 to feed the meter though! There are nearby street parking options -just be aware of some of the restrictions.
Hotel is being refurbed - didn't see any modern bits though. Staff were helpful and polite.
Breakfast was not that good. Fresh fruit was Ok and plentyful but the hot fare was poor. Free Wifi in the room and wired in the business centre-which has a printer. Gym and pool I did not use.
Problem with the lifts on NYE-which was compounded by the fact a lot of guests checked in for that one night (Had been quiet up to then). We had to use the service lifts and taliking to a staff member she says it happens all the time.
Overall a pleasant comfortable stay at a cheap rate of 5K points per night. Not in town, so either catch a bus (stops outside the hotel) or get a taxi for the 1 mile trip to food options (not that there are that many Downtown in the evening)

  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 12 more reviews by ourunner for Houston
Ask ourunner about Crowne Plaza Houston Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tanya Taylor, Director of Sales at Crowne Plaza Houston Downtown, responded to this review
2 February 2012
Dear Guest,

Thank you for taking the time to share your recent stay at our hotel with others. We value all of our guest's feedback and I will be sure to pass along your comments in regards to the Breakfast Buffet, I am disappointed that it did not exceed your expectations. We typically receive great comments about our Breakfast Buffet so I will defiently be sure to look into what may have been different during your stay.

We are in the process of completing our upgardes so we should have something new for you to see the next time your travels bring you to Houston!

We hope to see you again soon!
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Senior Reviewer
10 reviews 10 reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“Don't stay here if you want to be near other places to eat or drink.”
4 of 5 stars Reviewed 2 January 2012

We stayed here for 3 nights over the new year period, the hotel is fine a few small issues like the gift shop had holiday hours that was not advertised only a small thing but when you feel like getting some potato crips its annoining that you can't , in the hotel book states that it's open until 9pm and it was closed at 3pm. On new years eve the bar had only one guy serving.
The food was ok but not great.
The inter net was great.
One thing to remember that this property is not near any other restaurant so if you don't want to eat in the hotel it's a taxi ride or a long walk to get to another place to eat.
Did happen to fine a Starbucks a short walk on our last day, but in summary I would not stay here again.

  • Stayed January 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Gregsuzanne about Crowne Plaza Houston Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tanya Taylor, Director of Sales at Crowne Plaza Houston Downtown, responded to this review
2 February 2012
Hello Recent Guest,

Thank you for sharing your experience with us. We are dispapointed to hear that there were a few areas that did not meet your expectations. Great comments in regards to the Gift Shop hours, we will be sure to better communicate with our guests if there are any changes to the standard hours in the future to avoid any inconveniences to our guests.

We do have a great Front Desk and Concierge that can assist you in regards to Dining Options in the surrounding area. There are actually alot of great restaurants and bars located close by and our complimentary shuttle is available to get you there! Should your travels bring you back to Houston, I hope that you will give us another opportunity and if you do, please be sure to ask for our Concierge and we'll get you where you want to be!

Happy Travels!
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Katy, Texas, USA
Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Great Downtown Location”
5 of 5 stars Reviewed 29 November 2011
1
person found this review helpful

Stayed for one night while out on the town in Houston. Room was very clean and tidy. Staff were friendly and helpful. Shuttle was good too.

  • Stayed November 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by Airlinekits for Houston
Ask Airlinekits about Crowne Plaza Houston Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tanya Taylor, Director of Sales at Crowne Plaza Houston Downtown, responded to this review
2 February 2012
Hello Airlinekits,

We are happy to hear that you enjoyed your recent stay with us and that you found your room to be clean and the staff friiendly! We are currently finishing up some upgrades to our guest rooms so when you come back, you'll have a clean, NEW room!

We hope to have you as our guest again soon!
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Additional Information about Crowne Plaza Houston Downtown

  • Crowne Plaza Houston
  • Houston Crowne Plaza
Address: 1700 Smith Street, Houston, TX 77002
Price range (per night):* INR6,487 - 14,987

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