After another week-long stay at the Houstonian I am quite frankly needing a rest. After being shown to a concierge-level room that had 2 queen beds (we had reserved and guaranteed a King), we were moved to a 3rd floor room overlooking the old hotel pool. Yes, the one right outside the windows where there are frequent water exercise classes for adults and frequent swim lessons for children. Not the best location as it can be noisy at times but close to the gym and spa. Our room also stared right at a very large roof of a beautiful home, but not at all the tree lined vista that you usually have at The Houstonian.
The problem back there, and in fact for most of the property, including the lobby, concierge lounge, and the pools, is that there is virtually no WiFi connection and almost no cell phone service. According to hotel staff, the only wireless carrier that has a decent signal in the area is Verizon, and I can verify that AT&T delivered "No Service" to my iPhone. The funny part was when calling the front desk, to at least report the lack of technology available or maybe get some help, I was transferred to "technical support" which turned out to be Comcast Cable. So, we were constantly walking around searching for signals, wifi or cell, with no consistency from place to place.
This property is sort of Texas traditional with somewhat of a hunting lodge feel. I do think it's quite comfortable, we saw a few babies, few children, and refreshingly no dogs. It's definitely set-up for meetings, banquets, weddings, corporate outings, etc., and the adjacent Manor House is quite nice for larger, private parties. We found the hotel to be quiet at times and noisy at others, depending upon the number of meetings and their break times.
Rooms are somewhat average in size, although suites are larger, but the bathrooms are incredibly small, quite frankly ok but dated. Once in the rooms, it's quiet, the doors don't slam like in newer hotels, and with carpet covering all the surfaces (excluding bathrooms) the rooms and the hallways are quiet as well.
Apparently the hotel has invested in some TV technology, Lodgenet I believe, that adds some functionality to viewing choices, such as viewing your bill, movies, etc. Not wanting to sit in a room and watch TV, I would gladly exchange that for decent internet access.
Lastly, the gym, locker rooms, sauna, are all in good shape and well equipped with a lot of cardio and weight-lifting equipment. The showers have very tired dated tiles, but the rest of the locker room is clean and well serviced. In fact, it's one of my favorite gyms and guests are made to feel quite welcome. There's a good cafe in the club as well and you can easily fit right in with the local members.
Room Tip: Ask for a room near the spa but not on the pool side. It's quieter with better views.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
14 February 2012
Dear Options1109, thanks for sharing your comments regarding your visit to The Houstonian. I'm pleased that you enjoyed the ambiance and the use of our fitness facilities. I'm sorry that you were disturbed by activities in our pools during you stay and for the mix-up on the type of room requested.
Regarding your challenges with technology, we are trying to solve the mystery of your lack of Wi-Fi service. Our network is built on a fiber optic infrastructure and we have saturated our building with access points. And save for a couple of rooms in which we are attempting to resolve this issue, we have no reports indicating poor service such as you experienced.
As I reported in my response to your guest comments made directly to us after your stay, we have struggled with cellular connectivity. We engaged with Verizon Wireless to install a distributed antennae system in 2008 but have so far been unable to attract other carriers to join. However, it appears that we are close to a breakthrough with your carrier. This has been a frustratingly slow process and a cause of many comments similar to yours. I hope that we can have this resolved by your next visit.
I do hope that you will visit us again whenever your travels bring you to Houston.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC