I really enjoyed my stay at this location. I have never seen outstanding customer service from a staff before until I stayed here. I received my complementary water from every day, along with green apples with two bottles of sprite. I really enjoyed that. Depending on where your room is located, you might hear traffic from the freeway, which we did, but we really didn't mind it because after celebrating the New Year...with drinks involved, we fell asleep with no care in the work.
I will say that the rooms could use some updating, especially the bathroom. The bathroom is small, and you really don't have much room to navigate with two people in there. The old brown tile in the shower reminded me of showering at my grandmother's home lol, so that could be updated. The room has adequate spacing so I have no complaints with that at all.
Also, you have plenty of free parking which is great. In all, I really enjoyed this location. The only reason I'm leaving this as a 4-star rating is because the room/bathroom could use updating, especially since this is a 4-star hotel. I wouldn't mind staying here again.
Room Tip: Ask for a room that is as far away from the freeway.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
10 January 2012
Thank you very much for your review and we appreciate you choosing us at the Omni Houston Hotel Westside. We hope that whenever your travels bring you to Houston you are able to join us again. Thank you and safe travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC