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Omni Houston Hotel Westside – reviews, photos

4.0 of 5
13210 Katy Freeway, Houston, TX 77079
Hotel amenities
Omni Houston Hotel Westside
Omni Houston Hotel Westside
Omni Houston Hotel Westside
Omni Houston Hotel Westside
Omni Houston Hotel Westside
Omni Houston Hotel Westside
Ranked #31 of 430 hotels in Houston
4.5 of 5 stars 114 Reviews
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114 reviews from our community

What travellers say about this hotel
  • Very nice(5)
  • Friendly and helpful(3)
  • Breakfast buffet(3)
Traveller rating
    51
    43
    12
    4
    4
Only show reviews for Family (23) | Couples (26) | Business (42)
Date Rating
Albuquerque, New Mexico
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“very disappoining”
2 of 5 stars Reviewed 22 January 2012
1
person found this review helpful

We have stayed at this hotel several times. It used to be a great place to stay. The price was reasonable; however, definitely not worth it. When we arrived, we noticed that the linens were not clean. There was mascara on one of the pillowcases. There was a hair in the coffeepot in the bedroom. The ice bucket had been filled, yet, one of the glasses on the tray had lip marks on it. No impressed at all!!!!!!!!

Room Tip: The bed was comfortable. However, we had to keep the fan running at night to drown out the noisy ele...
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  • Stayed January 2012, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask kchiado5112 about Omni Houston Hotel Westside
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike McBride, E-Commerce Manager at Omni Houston Hotel Westside, responded to this review
27 January 2012
Thank you for your review of the hotel. I have sent you a message through TripAdvisor so we can address the issues you experienced as they are not typical of our hotel, and do not live up to the expectations we place on ourselves. Thank you for bringing this to our attention, and we hope you will be able to join us again to see this is a onetime issue.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Contributor
13 reviews 13 reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
“Pleasant place”
4 of 5 stars Reviewed 20 January 2012

I stayed here last summer and was pleased. Nice staff and loved the inside of the hotel lobby. Room was clean and bed was very comfortable. I will be staying here again this summer as well. Already have my reservation.

  • Stayed July 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask SpGish20 about Omni Houston Hotel Westside
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Texas
Senior Contributor
27 reviews 27 reviews
Reviews in 18 cities Reviews in 18 cities
15 helpful votes 15 helpful votes
“The Friendliest Hotel in Houston”
5 of 5 stars Reviewed 17 January 2012

My husband and I stayed at the Omni Hotel Westside for just one night for our anniversary. The hotel is gorgeous and huge inside with many different sitting areas. It gives you the feeling of being on vacation with streams of water filled with huge goldfish and many plants. It had a very soothing atmosphere. Every one on the staff that we saw welcomed us with huge smiles and friendly hellos. They all wanted to help us. At the front desk we asked for a room that would be quiet and the young lady behind the desk very cheerfully found us one. Our room was large, extremely clean, and comfortable. Our king-sized bed was like sleeping on a cloud. Our football team the Texans were playing on the TV, so we decided to go down to the bar. The bartender was super friendly and helped us decide on our drinks. There were other people in the bar so we cheered our team together which was a lot of fun. One of the best services this hotel offers is the shuttle service to restaurants within 5 miles of the hotel. They gave us a large variety of restaurants to choose from on a list. The young man that drove us was very courteous and a safe driver. He dropped us off at the restaurant and gave us his card to call him when we were ready to be picked up. He was there within 15 minutes. On the way home we made a special request to stop at a drugstore and he very politely said that he would. We would love to stay at this hotel in the future! It is the best!

Room Tip: We were on the third floor overlooking the driveway coming into the hotel. This room was extremely...
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  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 5 more reviews by TexasLacey for Houston
Ask TexasLacey about Omni Houston Hotel Westside
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike McBride, E-Commerce Manager at Omni Houston Hotel Westside, responded to this review
27 January 2012
Thank you for the great words about our staff. While we love our hotel building including the sitting areas and fish you mentioned, if our staff was not as great as they were none of that would matter. We look forward to whenever your travels bring you back to Houston!
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Singapore, Singapore
Senior Contributor
21 reviews 21 reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
“Getting old but charging new”
3 of 5 stars Reviewed 10 January 2012
1
person found this review helpful

Stayed here while waiting for a room at another hotel.

The first thing you notice entering your room is the smell from the Air Con.

The rooms are a decent size but not well lit.

Good bar where you can watch the sport on an old TV.

This is a way over priced Hotel considering it need a real upgrade, from the bar TV to the smelly air cons.

There is no way I would stay here again especially at the high room rate.

  • Stayed November 2011, travelled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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See 3 more reviews by cranjee for Houston
Ask cranjee about Omni Houston Hotel Westside
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham, AL
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Great stay for the New Year”
4 of 5 stars Reviewed 9 January 2012
1
person found this review helpful

I really enjoyed my stay at this location. I have never seen outstanding customer service from a staff before until I stayed here. I received my complementary water from every day, along with green apples with two bottles of sprite. I really enjoyed that. Depending on where your room is located, you might hear traffic from the freeway, which we did, but we really didn't mind it because after celebrating the New Year...with drinks involved, we fell asleep with no care in the work.

I will say that the rooms could use some updating, especially the bathroom. The bathroom is small, and you really don't have much room to navigate with two people in there. The old brown tile in the shower reminded me of showering at my grandmother's home lol, so that could be updated. The room has adequate spacing so I have no complaints with that at all.

Also, you have plenty of free parking which is great. In all, I really enjoyed this location. The only reason I'm leaving this as a 4-star rating is because the room/bathroom could use updating, especially since this is a 4-star hotel. I wouldn't mind staying here again.

Room Tip: Ask for a room that is as far away from the freeway.
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  • Stayed January 2012, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask tdnupe about Omni Houston Hotel Westside
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike McBride, E-Commerce Manager at Omni Houston Hotel Westside, responded to this review
10 January 2012
Thank you very much for your review and we appreciate you choosing us at the Omni Houston Hotel Westside. We hope that whenever your travels bring you to Houston you are able to join us again. Thank you and safe travels!
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Additional Information about Omni Houston Hotel Westside

  • Omni Hotel Houston
  • Omni Houston
  • Houston Omni
Address: 13210 Katy Freeway, Houston, TX 77079
Price range (per night):* INR5,480 - 12,582

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