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Doubletree Houston Intercontinental Airport – reviews, photos

3.5 of 5
15747 John F Kennedy Boulevard, Houston, TX 77032
Hotel amenities
Special offer
Stay and Fly 7 Nights
Doubletree Houston Intercontinental Airport
Ranked #64 of 430 hotels in Houston
4.0 of 5 stars 121 Reviews
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121 reviews from our community

What travellers say about this hotel
  • Very friendly(8)
  • Chocolate chip cookies(4)
  • Business center(3)
  • Desk staff(3)
Traveller rating
    53
    32
    23
    9
    4
Only show reviews for Family (10) | Couples (22) | Business (63)
Date Rating
Bloomfield Hills, Michigan
Top Contributor
55 reviews 55 reviews
Reviews in 17 cities Reviews in 17 cities
31 helpful votes 31 helpful votes
“Affordable, Convenient with Nice Pool Area”
5 of 5 stars Reviewed 7 February 2012
1
person found this review helpful

We didn't arrive until early in the AM totally exhausted but we still received warm chocolate chip cookies and fresh apples. That alone made the visit very nice.

The rooms are standard for this price range but offer huge plush towels and a shower with plenty of water pressure.

The pool area is actually more of a resort with palm trees, nice size pool for laps, spa and plenty of lounge chairs. Large courtyard area with grass made it a very nice experience.

The buffet breakfast was good with steel cut oatmeal, fresh fruit and traditional high fat offerings. They also have a bar and restaurant but it was too late for us to try it out.

Nice fitness center with free weights and treadmills. Overall, very good experience.

  • Stayed February 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask lgaynor about Doubletree Houston Intercontinental Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DTHouston, General Manager at Doubletree Houston Intercontinental Airport, responded to this review
10 February 2012
We appreciate you taking the time to share your experience from your recent stay. Glad that you found our service and amenities to your satisfaction. The outdoor garden is truly relaxing and unique for an airport hotel and the chocolate chip cookies are a great treat – glad you enjoyed them. The next time you are in the Houston area we would love to have you back. Thank you for being our guest.
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Memphis, Tennessee
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
“Amazing service, but in need of serious upgrades.”
3 of 5 stars Reviewed 1 February 2012
1
person found this review helpful

I stay at this hotel twice a year for business. I love it's close proximity to the airport, and the staff is absolutely amazing here. I never feel the need to complain about my stay, mainly because the staff and service make me forget about any negative experience. This time was different. The staff was still just as wonderful, but my room smelled like an ashtray, I killed two bugs, there was a hint of mildew on my second night, and the TV would not work (normal channels...anything you had to pay for via the Menu option worked just fine of course). I'm sure I'll still consider staying here on my next trip, but the Doubletree needs to make some serious changes. Regardless, I am very thankful for the kind staff here.

  • Stayed February 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask bethbwilson about Doubletree Houston Intercontinental Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DTHouston, General Manager at Doubletree Houston Intercontinental Airport, responded to this review
10 February 2012
Thank you for choosing to stay with Doubletree we appreciate your loyalty. Your positive comments and feedback are valuable – we pride ourselves on providing great customer service – so thank you! I apologize that we did not meet up to your satisfaction in the quality of the guest rooms.
Would appreciate if you can contact me directly at Patti.Patenaude@hilton.com with some more details of your stay. The appropriate departments are working to ensure all guest receive a better quality of accommodations.
Once again, thank you for being our guest and we look forward to your return
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Garland, Texas
1 review
“Warm and friendly staff; great accommodations; delicious cookies at check-in!”
5 of 5 stars Reviewed 26 January 2012

Warm and friendly staff; great accommodations; delicious cookies at check-in!

  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask rhonda_1204 about Doubletree Houston Intercontinental Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DTHouston, General Manager at Doubletree Houston Intercontinental Airport, responded to this review
10 February 2012
Thank you for being our guest and giving us a review. Look forward to your next stay.
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Saint Louis, Missouri
1 review
“Great Staff, and facility.”
5 of 5 stars Reviewed 25 January 2012

Very convenient for air and ground travelers with a shuttle to the airport and free parking for those with a car. There are a limited number of restaurant and bars within walking distance of you want to use them. The Hotel is kept in excellent condition and the staff is exceptional.

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Georgia F about Doubletree Houston Intercontinental Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DTHouston, General Manager at Doubletree Houston Intercontinental Airport, responded to this review
10 February 2012
Thank you for staying with us and taking the time to provide a review. Glad the location and shuttle was of service to you. On behalf of the staff, thank you for the compliments. We do hope the next time you are in the Houston area that you would be our guest once again.
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Fredericksburg, Virginia
Contributor
13 reviews 13 reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
“Great experience!”
5 of 5 stars Reviewed 20 January 2012

The hotel was close to the airport and close to the location of my meetings. I was very happy to be able to order late room service when my evening meeting went much longer than anticipated. Because I did not rent a car during my trip as my meetings were in walking distance, I did not have the option to go elsewhere for dining. But the hotel restaurant was great and the value was very good. The airport shuttle was very convenient and quick. The front desk staff were great and even though there was some sort of convention going on, it was still very quiet and I was able to work. I come to Houston often but never stayed at this particular hotel. I will definitely stay again and again.

Room Tip: Higher floors were very quiet
See more room tips
  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Debbie H about Doubletree Houston Intercontinental Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DTHouston, General Manager at Doubletree Houston Intercontinental Airport, responded to this review
10 February 2012
Wonderful to hear about your great experience at the hotel. Thank you for staying with us and being our guest. As you travel often, in case you are not already a member, you may want to sign up for Hilton HHonors program.
We strive for exceptional customer service, glad to hear that our staff took good care of you during your stay.
Once again, thank you for being our guest and we look forward to your next stay.
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Additional Information about Doubletree Houston Intercontinental Airport

  • Intercontinental Houston Airport
  • Doubletree Houston Airport
Address: 15747 John F Kennedy Boulevard, Houston, TX 77032
Price range (per night):* INR5,480 - 11,743

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