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Hilton Houston Plaza – reviews, photos

3.5 of 5
6633 Travis Street, Houston, TX 77030-1308
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Hilton Houston Plaza
Hilton Houston Plaza
Hilton Houston Plaza
Hilton Houston Plaza
Hilton Houston Plaza
Hilton Houston Plaza
Ranked #125 of 430 hotels in Houston
3.5 of 5 stars 63 Reviews
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63 reviews from our community

What travellers say about this hotel
  • Medical Center(8)
  • Rice University(4)
  • Breakfast buffet(3)
Traveller rating
    18
    18
    17
    8
    2
Only show reviews for Family (12) | Couples (9) | Business (32)
Date Rating
Dallas, Texas
Senior Contributor
23 reviews 23 reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
“5 Stars but almost 4, Hilton Houston Plaza-Houston Medical Center”
5 of 5 stars Reviewed 8 February 2012

Tripadvisor calls this the Hilton Houston Plaza hotel, which is probably the official name. It could also be titled the Hilton Houston Medical Center. It is the closest Hilton to all the large Houston hospitals, including the following: Texas Childrens Hosp, Methodist, U.T. and Herman, Baylor Coll., TIRR/UT Dental, M.D. Anderson Clinic/Hosp, St. Luke's, MDAnderson Mays/ CPB Clinic, Proton Clinic, VA Hosp., and Shriner Hosp. I've probably inadvertently ommitted a few. I asked and the front desk said they had a shuttle that took guests almost anywhere within a two mile radius. If so, that would include all these hospitals. This Hilton is a 20 story tower a few miles southwest of downtown Houston. It has a multi-story parking garage which seems about as safe as any parking garage can be.
I had an upper floor room with one king bed. The room was beautifully decorated and very clean, as you would expect at a Hilton. Furnishings in the room and fixtures in the bathroom appeared to be new. The bed had 5 fluffy pillows and was very comfortable. The view from my upper floor northwest room was delightful, overlooking Rice University. The digitally controlled heat worked perfectly. (I've included photos for those who want more details.) (Sorry, apparently my photos are in the wrong format. I'll try to add them later.) Other than room service, I had very little time to use the many amenities, so I won't comment on most of them. They have everything you would rxpect in a large Hilton Hotel. I did notice that they had a 1/12th mile outdoor running track on one of the roofs. (See photo.) One Hilton bathrobe was provided for use. The room was $120.00 US. This may have been an off season price. The room service breakfast was about $20.00. It was tasty, delivered hot, and exactly on time. The room key card must be used in the elevator in order for it to function. Although slightly annoying, this is a good safety feature. You can get to the ground floor without your key card.
Now, why did I almost give 4 stars? I was given my key card at the front desk and went to my upper floor room. The key card did not open my door after repeated tries. I hauled my luggage back down the elevator. While I was at the front desk, two other guests also complained that their cards did not work. Also, I was with a group. We had a total of four rooms. The rooms were separated by 8 floors. This seemed odd and inconvenient because one person reserved all four rooms. Other than these two problems, this was a great experience.

Room Tip: Views from the upper floors on the northwest or northeast are great. NW overlooks Rice University...
See more room tips
  • Stayed January 2012, travelled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask RickTX28 about Hilton Houston Plaza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Britt Udemi, Manager at Hilton Houston Plaza, responded to this review
14 February 2012
Thank you! You described our location and everything surrounding us perfectly. The elevators are keyed for safety. I have passed on your comments regarding your guestroom key to the appropriate managers. Thank you for your business and hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Contributor
12 reviews 12 reviews
Reviews in 7 cities Reviews in 7 cities
“Not Worth the Points!”
2 of 5 stars Reviewed 5 February 2012 via mobile

Instead of staying with the crew at a host hotel during my last trip, I tried to earn some extra points with Hilton. Sadly, this was not a good experience for me.

The hotel is located in the medical district downtown and may have been attached to a medical facility of some kind. Location is good but parking- not so much. The first impression was the garage, where I assume, doctors and staff park; sheerly based on the makes and models of the 12 cars in total that occupied the entire first 3 "Reserved" floors.

The room wasn't anything to write home about. Bed was comfy but curtains were affixed to the track, so I couldn't close heavy ones when undressing (had to bring everything inside the bathroom), and couldn't open the sheers when I woke up.

Room service stops at 11pm on a Saturday and I was kind of hoping for it to run a bit later than that, so I ordered breakfast for the next morning instead.

They forgot to include the main part of the dish. Of course, I realized afterwards and the eggs weren't cooked all the way through so I couldn't eat those entirely either.

When I went down to the desk to request an updated bill, I mentioned that I didn't recieve what I ordered and the concierge didn't apologize or ackowledge my comment, printed a bill including the breakfast and asked me to turn in my key.

Next thing you know I am backing up in a parking garage with a line of two other cars because he forgot to mention I needed that to raise the gate.

Oy! Not impressed! Hope you have a better expeience than I did!

  • Stayed February 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask ln_spindler about Hilton Houston Plaza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Britt Udemi, Manager at Hilton Houston Plaza, responded to this review
14 February 2012
While we do share the garage with the professional building next door, the parking elevators provide easy access to the lobby from each floor. I will address with the department managers your particular comments regarding your food and beverage experience and departure. Thank you for staying with us.
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Rome
Contributor
16 reviews 16 reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
“Not fancy, but ok”
3 of 5 stars Reviewed 25 January 2012

The hotel is a bit outdated but it is close to Rice and not far from MD Anderson. They have a car service that brings you to museums or hospitals every 30 minutes. Breakfast does not have many choices, but it is ok. The air conditioning is a bit noisy. You can easily listen to people of your next room if you have a communicating door. Service is fairly good.

  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
See 3 more reviews by Claudia23 for Houston
Ask Claudia23 about Hilton Houston Plaza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Britt Udemi, General Manager at Hilton Houston Plaza, responded to this review
27 January 2012
Thank you for your comments. We are constantly looking at ways to improve the guest experience throughout the hotel. We are in the process of making several changes to enhance our morning food and beverage experience.
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Tulsa, Oklahoma
Senior Contributor
37 reviews 37 reviews
Reviews in 19 cities Reviews in 19 cities
5 helpful votes 5 helpful votes
“Love hotel”
5 of 5 stars Reviewed 18 January 2012

We stay here when visiting md Anderson. Very quiet room! Once when I did not feel well from chemo I called room service and they made me a sandwich I requested that wasn't on the menu. Great customer service!!!!

  • Stayed December 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask k_branTulsa_Oklahoma about Hilton Houston Plaza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Britt Udemi, General Manager at Hilton Houston Plaza, responded to this review
27 January 2012
Thank you for taking the time to send your response. I will make sure to pass along your comments to the team members. A great guest experience is the goal of each member of our team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grand Prairie, TX
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Hilton - a good choice”
5 of 5 stars Reviewed 9 January 2012

Hilton Houston Plaza/Medical Center - good service for our college football team & families.

  • Stayed September 2011, travelled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask patj2 about Hilton Houston Plaza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Britt Udemi, General Manager at Hilton Houston Plaza, responded to this review
27 January 2012
Thank you for your comments. We truly appreciate the opportunity to host you and your family and friends when you travel. Thank you for choosing the Hilton Houston Plaza!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Hilton Houston Plaza

  • Hilton Hotel Houston
  • Hilton Houston
  • Houston Hilton
Address: 6633 Travis Street, Houston, TX 77030-1308
Price range (per night):* INR6,263 - 14,260

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