NEVER EVER STAY AT THIS HOTEL... i stayed here on May 14, 2010 and i woke up in the middle of the night (around 2 am) and found at least THIRTY bugs crawling on my bed (room 304)... i had two beds and they were every where, they were even in the secondary bed where my 6 yr old and 2 yr old were laying... YUCK... not to mention, i called the front office to report it and they were so rude, they said that they were trying to avoid having to move us to another room, HOW INCONSIDERATE of them. so we moved to another room on a different level and i searched the entire room but didnt find any bugs but i still DIDNT get any rest, at least not peacefully... if you do decide to stay here, please, i repeat PLEASE check your bed...

This hotel is at the junction of 59 and 8 loop, so very easy for getting around the city. Although it faces the freeway, the room was surprisingly quiet. Thr room is good is size and has be unpated although the TV is still analog, there are good range of TV channels.

I booked my flights, car and this hotel through the Trip Adviser web site, and it becomes my standard of operations nowadays as I can review the hotel comments, and check rate on many reservation web links at the same time, Trip Adviser web site has saved me a lot of time and money, thanks! However, this hotel somehow was not easily found on the web site, something the hotel management and this web site need to improve.

It seems the hotel is trying to improve, however, the service is quite inconsistant, that needs improvement. Some staff are very good while a few was simply not acceptable.

Cases in point:
(1) Two front desk staff simply cold and not know what they are doing, while others, seem outstanding. What takes?
(2) On my four day stay, they have to rekey my electronic room key three times. It is stressful coming back after a long day of work and not able to get into the room and have to trek back to front desk to rekey.
(3) One day, the cleaning staff remove all the towels in the bathroom and forgot to bring back fresh ones,
(4) INTERNET: Glad to have free internet, but the inroom hardwire connection does not work and the wifi is on the slower side.
Of course, there are two computer free to use in the business center, but they are occupied sometimes.
(5) MEAL: The breakfast waitresses worked very hard and nice. However, many Holiday Inns and competative hotel chains in the area provide free breakfast, This hotel does charge you about $10 for a buffet breakfast. There is NO restaurants or convenient shops in walking distance. There is a hotel restaurant that service ok dinner for a cost.
(6) Bed is very comfortable and room is good size, although the air conditioning tend to be on the loud side.

Overall, it is acceptable but service consistancy need to be improved.

Hotwire claims this motel is somehow a 3.5 star hotel. It is simply a decent Holiday Inn -- three stars out of five when operating on all cylinders. On our stay, the restaurant staff was extremely slow and the food served to one of us was inedible. When we called this to the restaurant's attention, they offered us a refund of $1.37 toward the nearly $10 meal (the cost of the main course, they claimed). The business center had out of order equipment. Otherwise, this is a decent motel right by a highway with skeletal service and depressing room views. Good for crashing for the evening but not much else.

The hotel was most accommodating - from check in to check out. Due to evacuations from the hurricane over Labor Day weekend, they were busy. Not to busy to make each guest feel as though the guest had their full attention.

There was only one drawback - and it was quickly dealt with. There were children running around the floor as though they were in a marathon. Once management was notified that it was happening, they quickly stopped the running around.

The rest of the stay was simply delightful, from the food and beverages services to the maids. Pleasant, accommodating, and delightful!

I will be staying at this hotel more often as I am in the area frequently.