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Crowne Plaza Houston River Oaks – reviews, photos

3.5 of 5
2712 Southwest Frwy, Houston, TX 77098
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Crowne Plaza Houston River Oaks
Crowne Plaza Houston River Oaks
Crowne Plaza Houston River Oaks
Crowne Plaza Houston River Oaks
Crowne Plaza Houston River Oaks
Crowne Plaza Houston River Oaks
Ranked #9 of 430 hotels in Houston
4.5 of 5 stars 325 Reviews
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325 reviews from our community

What travellers say about this hotel
  • Very helpful(21)
  • Priority Club(20)
  • Medical Center(15)
  • Hotel staff(10)
  • Room service(10)
  • Great location(8)
  • Breakfast buffet(8)
  • Parking garage(6)
  • Very nice(5)
  • Fitness center(4)
Traveller rating
    215
    62
    24
    12
    12
Only show reviews for Family (45) | Couples (39) | Business (171)
Date Rating
Crowley, Louisiana
2 reviews
“One of the Best !”
5 of 5 stars Reviewed 13 February 2012

First time in Houston. Celebration of our 43 wedding anniversary. Room very clean and pleasant. All the staff were extremely nice and helpful - Especially the Concierge Miss Mandy - she recommended a very nice restaurant - Pesce very good seafood!! The shuttle was great - took us to the Museum of Fine Arts and later to the restaurant. We also had a great view of the city out of our window from the 17 floor.

  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Phyllis T about Crowne Plaza Houston River Oaks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review
17 February 2012
Hello Phyllis T,
Thank you for such a great review! I am thrilled that we were able to take such great care of you & your husband for your 43rd Wedding Anniversary! I'm gald that you were able to take advantage of our concierge & shuttle services. I will pass on your nice comments to Mandy. We look forward to your return! Have a great weekend!
Take Care,
Debbie Hollier
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rome, Italy
Senior Contributor
25 reviews 25 reviews
Reviews in 19 cities Reviews in 19 cities
25 helpful votes 25 helpful votes
“not suggested”
2 of 5 stars Reviewed 9 February 2012

Even though I've been trated as priority club member and I got a room upgrading, I would not suggest this hotel. I got a siut room so was very big. But the moquest has a dust smell, and the working location was very dated. The internet did not work so well and also the hot water on the tub. The location is close to freeway 59, but most of the time the traffic jam in the area is horrible. The hotel has a big parking garage for 8 dollar a day, and also the breackfast that they cook in front of you is good.

  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask cmarmot about Crowne Plaza Houston River Oaks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review
17 February 2012
Hello cmarmot,
Thank you for taking the time to share your thoughts regarding your stay. I am sorry that you had a couple negative comments but it sounds like you were happy with most of your stay. I am glad to hear that you were upgraded to a nice suite, enjoyed the omelet station and our location. It is unfortunate that you had to deal with Houston traffic. We do have a great location and unfortunately traffic is inevitable. I will look into the internet & hot water issue that you had. I am sorry for the inconvenience. We hope you will give us another chance next time your travels bring you to Houston.
Take Care,
Debbie Hollier
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Montreal, Canada
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Just what you expect”
4 of 5 stars Reviewed 4 February 2012

I stayed here briefly on a one night stopover in Houston. I didn't get to see the name of the hotel before I booked it, but it was the 3 1/2 star hotel I was promised. No major issues aside from the bathroom light burnt out right after check-in and we had to change rooms since it was really late. Staff was nice, parking was easy in an underground lot, and fairly priced for one of America's biggest cities. Beds were comfortable and the bathroom was fine. I would not hesitate to stay again. Even though it is right next to the highway I found it very quiet. Good Job CP Houston River Oaks!

  • Stayed September 2011, travelled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask MRMTL about Crowne Plaza Houston River Oaks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review
8 February 2012
Hello MRMTL,
Thank you for such a nice review! We appreciate you taking the time to share your comments with us regarding your stay. I am pleased to hear that you had such a comfortable visit during your quick trip to Houston. We look forward to your return.
Safe Travels,
Debbie Hollier
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Conroe, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Can't beat the location and hospitality”
5 of 5 stars Reviewed 2 February 2012

I travel to Houston often and think this hotel is consistently top notch. If you ever need help with the shuttle van, restaurant ideas or anything else just ask the concierge who is extremely helpful. Breakfast buffet nice also.

  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask MarF60_11 about Crowne Plaza Houston River Oaks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review
7 February 2012
Hello MF60_11,
Thank you for your review! We strive to not only meet your expectations but to exceed them. I am thrilled to hear that you think our hotel is consistently top notch! Mandy, the concierge does a great job and I am glad she was able to assist you. We look forward to your return! Have a great day!
Take Care,
Debbie Hollier
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Lafayette, Louisiana
2 reviews
“Frequent Visitor”
5 of 5 stars Reviewed 2 February 2012

I visit this hotel very often for business as well as family trips. The staff and management are very friendly and helpful. They always cater to the needs of their visitors. The hotel is centrally located in Houston with all sorts of restuarants and shops near by. I highly recommend this hotel to buisness associates and friends staying in Houston.

  • Stayed February 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Blaine T about Crowne Plaza Houston River Oaks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review
7 February 2012
Hello Blaine T,
Thank you for taking the time to share your comments on our staff and hotel! I am pleased to hear that the staff takes such great care of you every time! We appreciate your loyalty and we look forward to having you back soon.
Respectfully,
Debbie Hollier
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Additional Information about Crowne Plaza Houston River Oaks

  • Crowne Plaza Houston
Address: 2712 Southwest Frwy, Houston, TX 77098
Price range (per night):* INR5,256 - 10,066

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