I want to express my personal thanks to Cliff Robinson for doing a phenomenal job of transforming a disappointing initial experience into a renewal of faith and customer confidence in Crowne Plaza Houston West - Energy Corridor. Upon arriving at the hotel I noticed some issues with the quality of my room. I called the operator from my room, and she stated she would have the manager on duty call me right away. Within seconds of calling the operator, Cliff was on the phone calling me directly to address my concerns. Rather than try to make excuses for some oversights by the hotel staff, Cliff was extremely apologetic, and I would say almost embarrassed, with my guest experience. He took the time to truly listen to my concerns regarding my room quality and assumed complete responsibility as the manager on duty. Cliff reassured me that my experience was an anomaly and not at all in keeping with his and his employees’ commitment to customer service and delivering a quality and enjoyable product. Unfortunately, the hotel was completely booked, and he was not able to switch me to another room at that time. However, he made a commitment that he would go ahead and switch me to another room for the remainder of my stay. Cliff took a strong leadership stance to expeditiously and effectively handle my concerns. The following afternoon, he called me on my cell to ask permission to carefully move my personal items to another room. I told him that would be fine, and he instructed me to stop by the front desk on my way back in from business meetings to pick up my new keys. As I am sitting in my new room, I must say that Cliff and his team more than made good on their promise. Cliff not only switched me to another room, he upgraded me to the top floor, club level of the hotel. Minus my initial room quality, the service I have received at the hotel has been phenomenal. My renewed confidence as a Crowne Plaza customer is a testament to the character and focus of Cliff as a leader and his employees’ flawless execution of a set of values and principles Cliff helps to inspire in the hotel. The true test of any organization is how you respond to adversity...Cliff and his staff have stepped up to the plate and hit a home run. Kudos all around, and thank you so much for making things right!!!

A great place to stay! My daughter and I stay here often while in town visiting family. Whether or not we know the front desk agent, the room attendant, the food servers, or bellman, we are always greeted graciously and I am always impressed with everyone's genuine "happy to see you" and "happy to help" attitude! Rafael at the front desk was especially courteous and helpful, and a thank-you to Ruben for the extra step! All weekend I kept reminding myself not to forget to stop on my way out to pick up my dry cleaning I left at check-in. I dIdnt expect to find it already hanging in the closet with my other things. Nice touch!

We stayed at Crowne Plaza Houston West just to get away from kids and enjoy ourselves. It had a clean pool, hot tub, the rooms were exceptional and the sheets were awesome. Leonor told us all the info we needed about the hotel and Joann at the front desk seemed cheerful though I must have bugged her a dozen times. This is what we look for in a getaway.

I stayed at the Crowne Plaza in October while my son participated in a soccer tourney. The hotel was very convenient to the fields and extremely soccer friendly for our weekend stay.
I have stayed here before for business ttravel and always enjoy the hotel and staff of this hotel. A very well maintained hotel with an exceptionally friendly staff.
I was pleasantly surprised at how well they were able to relax and enjoy our soccer groups.
I would recommend this hotel for both business and leisure travel.