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DoubleTree Suites by Hilton Houston by the Galleria – reviews, photos

3.5 of 5
5353 Westheimer Road, Houston, TX 77056-5474
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DoubleTree Suites by Hilton Houston by the Galleria
DoubleTree Suites by Hilton Houston by the Galleria
DoubleTree Suites by Hilton Houston by the Galleria
DoubleTree Suites by Hilton Houston by the Galleria
DoubleTree Suites by Hilton Houston by the Galleria
DoubleTree Suites by Hilton Houston by the Galleria
Ranked #111 of 430 hotels in Houston
3.5 of 5 stars 121 Reviews
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121 reviews from our community

What travellers say about this hotel
  • Friendly and helpful(4)
  • Very nice(3)
  • Very good(3)
  • Living room(3)
Traveller rating
    37
    43
    21
    10
    10
Only show reviews for Family (30) | Couples (16) | Business (42)
Date Rating
Paris, France
Senior Contributor
28 reviews 28 reviews
Reviews in 14 cities Reviews in 14 cities
5 helpful votes 5 helpful votes
“Too nice!”
5 of 5 stars Reviewed 4 February 2012
1
person found this review helpful

The staff here truly put up with my poor planning and with a smile & lots of laughs at my mishaps (i.e., late arrival, late check out, locked myself out of my room, logging into the internet--you'd swear that I had never traveled before!). The hotel is located near every point of interest with reasonable in and out parking fee of $8.66 USD--not bad! There are plenty of upscale restaurants & shopping walking distance from the hotel & a Bank of America across the street for last minute ATM stops.

Room Tip: Ask for a room with a view-I did & got room #2016, which offered a nice city view.
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  • Stayed February 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darrin Skinner, Director, Revenue Management at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review
6 February 2012
Thank you for your recent review of the DoubleTree Suites by Hilton Houston by the Galleria, where the little things mean everything. We strive to provide world-class service to every guest, every time. The review and been distributed to all department managers to review with all associates.
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Dallas, Texas, United States
Senior Contributor
28 reviews 28 reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
“Great location, nice updates”
4 of 5 stars Reviewed 1 February 2012
1
person found this review helpful

Stayed here for a weekend trip to Houston and its proximity to the Galleria and highway was ideal. The drive to NASA wasn't too far and even getting to down town was fast. The breakfast was good, better than in most hotels in this class and they had somebody on staff make omelets to order. We stayed in a very spacious and affordable King suite with separate bedroom which allowed us to put the kids to bed and still have time to relax.
The only downside that we could mention was a heavily outdated kitchen - that we didn't use.

  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Darrin Skinner, Director of Revenue Management at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review
3 February 2012
Thank you for your comments. The hotel is addressing the kitchens in the suites within the next 12 months. Watch for updates.
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khobar
Contributor
11 reviews 11 reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
“Not bad considering...”
4 of 5 stars Reviewed 30 January 2012

I spent three nights at this hotel back in December for a quick business trip to Houston. I selected this hotel mainly because of the corporate rate I was given, which saw me getting a one-bed room suite, breakfast, free internet access and a discounted car parking rate. Apparently, this hotel turned out to be in a great location: next door to the Galleria Mall and right on the Westheimer Road.
I liked the breakfast as it had different food varieties and the service was just great. Front desk staff were just helpful and that is it. There is a business center with somehow old computers but they do the job!
About the room: well, I am not sure if the furniture was rusty or it was just the style! Anyhow, I thought it was average; Beds were comfortable though! Bathroom was soo spacious you could throw a party in there! I also had a difficult time with the AC as I just couldn’t manage to get it to heat the room as it was very very cold.
One thing I think the hotel needs to revisit is their In-Room Dining Menu and the options there. I arrived late to Houston and checked in to my room really late, may be around 11:30 pm. I was so hungry and I just couldn’t order anything. I can’t remember but either they didn’t serve anything after 11 or the options they had at that time weren’t much at all. So, I ended up going out and drove to the nearest Whataburger and grabbed something to go. By the time I was back, the parking was FULL! And I had to wait for about 40 minutes until a spot got cleared out. Anyways, it wasn’t their fault…but it would be nice if they revisit the menu.
I would come back to this hotel considering the rate I am always given and the location of course.

  • Stayed December 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darrin Skinner, Director, Revenue Management at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review
31 January 2012
Thank you for your comments regarding your recent stay. The review has been distrubuted to the management team at the hotel for further review. Please be assured that the heating issues that were experienced in December have been addressed and corrected.

The Food & Beverage team is reviewing the Late Night In-Room Dining options currently to determine new or updated items to be placed on the menu.
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Brooklyn, NY
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“If I could give 3.5 stars, I would”
3 of 5 stars Reviewed 17 January 2012

I've stayed at this Double Tree Suites twice in the last year. The first time we had a more positive experience than the second time. The staff is professional and nice, and the location is definitely convenient. The suites are spacious, but definitely in need of an update, but on our second visit ours smelled of mildew, which was rather unpleasant (though opening the door to our balcony helped). I'd say if you're a corporate traveler you could probably do better, if you shopped around. Gym is on the smaller side, but really has everything you need, and I appreciated that the treadmills look out over the pool. Never got int he pool, but it looked nice! If your company has a discount/corporate rate at Doubletree, it might be worthwhile.

Room Tip: If you get a room that smells like mildew, ask to move. We wish we'd been vocal about it.
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  • Stayed December 2011, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amman, Jordan
Senior Contributor
25 reviews 25 reviews
Reviews in 11 cities Reviews in 11 cities
26 helpful votes 26 helpful votes
“Great location, wonderful desk staff, yucky rooms.”
2 of 5 stars Reviewed 16 January 2012
1
person found this review helpful

I recently stayed at the double tree with my family (kids) fo a little mini break in the city. The location was great as my teenager wanted some quality time at the Galleria for shopping. The front desk was so friendly and helpful. Housekeeping also very quick to help. However, the rooms are so out of date. The property needs a big renovation. It was clean enough, but the air conditioning unit was old and made noise. Windows were very dirty. Everything just very old. I bought this room with a Living Social coupon that stated that the property was newly renovated. They either have another section that has been updated, or else LS considers 1993 as recent.

  • Stayed December 2011, travelled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about DoubleTree Suites by Hilton Houston by the Galleria

  • Doubletree Hotel Houston
  • Doubletree Houston
Address: 5353 Westheimer Road, Houston, TX 77056-5474
Price range (per night):* INR6,487 - 14,931

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