I will start with the positive, Fitz at the front desk was amazing during my check-in. He was friendly, helpful and spoke to me as if we had known each other forever, which built trust and comfort in me having a great stay. I couldn't say enough good things about him. Glenisha was very helpful as well at check out, she was all smiles and she seemed as though she really liked being at work and was genuinely interested in the quality of the service she was providing.
Now with that being said, I woke up early to come down for the free breakfast they have advertised as an amentity on Marriott's website to find that there is no complimentary continental breakfast, but instead an overpriced cafe of sorts. I chose staying at this property over the Marriott Westloop soley because they advertised free breakfast, and I love a quality continental breakfast. It completely threw off my budget and potentially ruined my morning. I could not review the food they are selling there, because I did not eat based on principal. I felt a bit cheated. The young lady at the cafe counter told me they stopped serving continental breakfast a year ago. I do not see why it was not removed from thier website after all this time.
The room was immaculate and truly one of the nicest rooms I have stayed in for the price and could even give some high-end hotel chains a run for their money. The television was up to date and the internet was thankfully wifi and complimentary as well.
I will not stay here again, but it was not because of the service, which was outstanding in everyway. If you promise me complimentary breakfast on your website and I wake up at the crack of dawn on a Saturday for Texas shaped waffles, they should be there. So I am left with a bad taste in my mouth, tastes alot like toothpaste and disappointment, certainly not breakfast.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
11 August 2011
Thank you very much for recognizing our associates for their great customer service. We are very proud of the people that we hire to take care of our guests, and it is always nice to be able to share your feedback with them. Courtyard as a brand has never offered a complimentary breakfast. We did have a buffet before the introduction of the new Bistro, but there was a charge for this as well. While I can understand the convenience of a buffet, the new Bistro concept allows us to offer fresh, cooked to order selections and a higher quality of food. We do offer rates that include the breakfast to offer flexibility to our guests that need this included with the rate. I am sorry that our offerings disappointed you, as we would not want to lose you as a customer. We appreciate your acknowledgement of the clean comfortable rooms and great service.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC