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Courtyard by Marriott Houston Brookhollow – reviews, photos

3.0 of 5
2504 North Loop West, Houston, TX 77092
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Courtyard by Marriott Houston Brookhollow
Courtyard by Marriott Houston Brookhollow
Courtyard by Marriott Houston Brookhollow
Courtyard by Marriott Houston Brookhollow
Courtyard by Marriott Houston Brookhollow
Courtyard by Marriott Houston Brookhollow
Ranked #244 of 430 hotels in Houston
3.0 of 5 stars 31 Reviews
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31 reviews from our community

    Trip type
Traveller rating
    6
    7
    8
    7
    3
Date Rating
Doral, Florida
Contributor
11 reviews 11 reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
“great hotel, conveniently located next to highway”
5 of 5 stars Reviewed 28 July 2011

This great marriot is located next to the highway(610) and a gas station. great beds, wifi, starbucks in the lobby, computer access, great polite staff. Hotel has a small clean pool available for guests. About 10 mins to downtown, 25 to katy/cypress/pearland. . the immediate area surrounding the hotel is not the nicest but we never had any security issues. it served the perfect purposes for us, being located next to 610 yet super quiet and comfty rooms.

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  • Stayed July 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Spongiebob about Courtyard by Marriott Houston Brookhollow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review
11 August 2011
Thank you very much for sharing your review! We believe that we offer a convenient, high quality hotel option for guests, but when hearing it from our guests it carries more weight. We appreciate your business, and your feedback.
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Houston, Texas
1 review
“No More Free Breakfast????”
2 of 5 stars Reviewed 2 July 2011

I will start with the positive, Fitz at the front desk was amazing during my check-in. He was friendly, helpful and spoke to me as if we had known each other forever, which built trust and comfort in me having a great stay. I couldn't say enough good things about him. Glenisha was very helpful as well at check out, she was all smiles and she seemed as though she really liked being at work and was genuinely interested in the quality of the service she was providing.

Now with that being said, I woke up early to come down for the free breakfast they have advertised as an amentity on Marriott's website to find that there is no complimentary continental breakfast, but instead an overpriced cafe of sorts. I chose staying at this property over the Marriott Westloop soley because they advertised free breakfast, and I love a quality continental breakfast. It completely threw off my budget and potentially ruined my morning. I could not review the food they are selling there, because I did not eat based on principal. I felt a bit cheated. The young lady at the cafe counter told me they stopped serving continental breakfast a year ago. I do not see why it was not removed from thier website after all this time.

The room was immaculate and truly one of the nicest rooms I have stayed in for the price and could even give some high-end hotel chains a run for their money. The television was up to date and the internet was thankfully wifi and complimentary as well.

I will not stay here again, but it was not because of the service, which was outstanding in everyway. If you promise me complimentary breakfast on your website and I wake up at the crack of dawn on a Saturday for Texas shaped waffles, they should be there. So I am left with a bad taste in my mouth, tastes alot like toothpaste and disappointment, certainly not breakfast.

  • Stayed July 2011, travelled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask ariesheiress about Courtyard by Marriott Houston Brookhollow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review
11 August 2011
Thank you very much for recognizing our associates for their great customer service. We are very proud of the people that we hire to take care of our guests, and it is always nice to be able to share your feedback with them. Courtyard as a brand has never offered a complimentary breakfast. We did have a buffet before the introduction of the new Bistro, but there was a charge for this as well. While I can understand the convenience of a buffet, the new Bistro concept allows us to offer fresh, cooked to order selections and a higher quality of food. We do offer rates that include the breakfast to offer flexibility to our guests that need this included with the rate. I am sorry that our offerings disappointed you, as we would not want to lose you as a customer. We appreciate your acknowledgement of the clean comfortable rooms and great service.
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Reviewer
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Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“This Lone Star Hotel Is A 5-Star Gem!”
5 of 5 stars Reviewed 4 January 2011
1
person found this review helpful

Don't let the outside appearence fool you. Marriott has obvioulsy invested a lot to update and beautify this hotel's rooms and interior.

Everything from the bright, vibrant colors to the cafe to the cozy rooms screams "upscale" -- without having to pay the luxury price.

Would be nice if they added a bar to the property (word of warning: there is a strip club next door, but that was never an issue), but I have few complaints after staying here for four days (spanning late December into early January).

I doubt any reasonable person would have any problems with this hotel.

  • Stayed January 2011, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Neil1013 about Courtyard by Marriott Houston Brookhollow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review
10 January 2011
Thank you very much for taking the time to review our hotel. We are very proud of the upgrades and renovations that have been made to the property. We hope to see you on future trips to Houston!
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Dallas, Texas
Senior Contributor
35 reviews 35 reviews
Reviews in 27 cities Reviews in 27 cities
146 helpful votes 146 helpful votes
“My vehicle was vandalized while parked out front”
1 of 5 stars Reviewed 9 December 2010
1
person found this review helpful

OK hotel, except pathetic security. My less than month old new $40,000 vehicle was vandalized during my stay. It was parked in front of the hotel between the hotel and the freeway access road. Where was their security?

  • Stayed June 2010, travelled solo
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask jimtexas about Courtyard by Marriott Houston Brookhollow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review
11 January 2011
I am very sorry that this happened to you during your stay with us. The safety and security of our guests and their belongings is very important to us. We appreciate your feedback, and while it is impossible to completely prevent this type of activity in any part of the city or country, we will use your feedback to examine our procedures and processes.
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College Station, Texas
1 review
“Super nice service and comfy bed”
5 of 5 stars Reviewed 14 November 2010

I thought this hotel was very nice! The downstairs Bistro had a wide selection of foods to pick from for breakfast and dinner and I definitely LOVED that they had Starbucks drinks. The staff was very friendly and willing to help you with anything. The rooms were cleaned very well and the beds are SO comfy. When I came back home I realized how uncomfortable my bed is compared to theirs! It was a very nice place to stay while on business and I would recommend them to anyone.

  • Stayed November 2010, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask lesliemac36 about Courtyard by Marriott Houston Brookhollow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review
10 January 2011
Thank you very much for your feedback. We look forward to hosting you on future trips to Houston!
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Additional Information about Courtyard by Marriott Houston Brookhollow

  • Courtyard Houston
  • Houston Courtyard
  • Houston Marriott
Address: 2504 North Loop West, Houston, TX 77092
Price range (per night):* INR5,760 - 10,569

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