Booked in this hotel for 2-nights over this past weekend. When we arrived the clerk (Kevin) told us that they just realized that prior to our arrival that they had overbooked. They had given away our hotel room that we booked on one of their vendor sites. They indicated that it was not their fault but the vendors. They would put us in a 1 bedroom suite that was infested with ANTS!! Their was a pile of ants hidden under the trashcan, in the kitchen, in the bathroom and tub and on the nightstand! We called the clerk (Kevin) who came in and killed a few ants with his hands! and told us we could talk to the manager (Elizabeth) in the morning. Elizabeth would call us the next morning, from the beginning of the call she was already on the defensive and very rude. She offered us 20 percent off of one night or the option to check out and go somewhere else! Of course we went with option 2! Please do not stay here.

I stayed here for two weeks late September through early October 2011. Rooms are spacious, clean, and truly like new. The staff is excellent and very professional. Continental breakfast was very good. Business center even includes a free printer. The shuttle runs on the hour Monday through Friday from 7 am to 9 pm, and even Saturday and Sunday 9 am to around 4 pm, which is good since there is not much close to the hotel. Internet was spotty at times, but I was able to get my work done. Room above or next door was noisy at times. Overall though, I would certainly come back.

I LOve this hotel! It is different in a good way. I have been here 1 month on business and will be here 2 to 3 months more. It is clean, quiet, new looking, and has a great staff! They are alway happy to see you and to help you. Did I mention the great staff? The rooms are all suite types with kitchen area, with a small stove, dishwasher, plates, bowls glasses silerware, a real refridgerator/freezer, not the tiny ones. Living area with a couch, coffe table, desk, flat screen tv's and dvd players in the room. The front desk has hundreds of dvd movies you can check out for free! i think they even have board games, an xbox360 and more for kids. There is a pantry section to buy snacks and other items (laundry, pharmacy) They have a really nice gym with new equipment. It has all the regular hotel stuff, hot breakfast, pool, business center, big meeting room. The house keeping is set up for long term travelers and was a little different but not bad by any means, and the people at the front desk are always happy to help if you need more towels, soap,shampoo,or other items. As for noise, it is no more noisy than any other hotel. there are a lot of great places close buy to eat and shop!

I have stayed at MainStay several times over the past two years, in rooms on different floors and ends of the building. The location is very convenient to the Texas Medical Center. The rooms are clean and comfortable. The staff are friendly and helpful. The continental breakfast is good. The only negative is the wifi did not work in the rooms at the far end of the buildings. I had to take my laptop to the business center, lobby or the dining room to use the wifi.