Our first days at this hotel was bliss, the staff & management were so welcoming & kind. The rooms are fantastic, facilities is everything you need, hotwater, aircon, clean, well serviced, TV, free wireless internet, laundry services, a little shop that sells snacks & microwavable food, free breakfast which was well organized & free coffee in the reception. Another bonus which was really awesome for our situation which was my husband going to work during the day & i was alone at the hotel, the staff offer to drive you to malls, restaurants or anywhwere else within a 5mile radius.
Our stay at this hotel would have been outstanding if not for the fact that we were robbed at gunpoint in the hotel parking lot. Now I know that being Texas and all its expected that people do carry guns but being a tourist it completely ruined our 2 week stay in Houston. Although the hotel staff did everything they could to help with the investigation I believe the situation could have been easily avoided. Firstly the hotel premises should have been fenced off or there should have been security guards in the parking lot after dark. Even the staff that worked night were scared that they would lock the door after a certain time. Therefore I gave location no rating & since the thiefs took my handbag with everthing in it I rated value as 2.
We were followed from the ATM machine not far away which we used on the way back from dinner. So people do not use ATM machines at night as we were told by the officers that it was becoming a common occurence.
If it wasnt for this incident I would probably have rated the hotel as 4 or probably 5.
I would recommend this hotel to a friend however only after there is more security in the front or parking lot.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
18 November 2010
Dear princesschoti,
We are so sorry that a stay that started out so wonderfully was marred by this incident. We take the safety and security of our hotel guests very seriously and take many actions to prevent incidents such as yours. We currently have staff in place to monitor the property every evening and do restrict access to the property (both the parking lot and the building) during the nights. Locking the front doors at night is standard protocol across most hotels, and the practice has always been in place as a preventive measure. Nothing like this has ever happened at our hotel or the other hotels in the area to our knowledge, but we will be diligent in preventing it from happening again.
We appreciate the nice things you had to say about our hotel and our attentive staff, and we do hope to see you again if you are in Houston!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC