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Holiday Inn Express Houston East – reviews, photos

2.5 of 5
11460 East Freeway (I-10 East), Houston, TX 77029
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Holiday Inn Express Houston East
Holiday Inn Express Houston East
Holiday Inn Express Houston East
Holiday Inn Express Houston East
Holiday Inn Express Houston East
Holiday Inn Express Houston East
Ranked #27 of 430 hotels in Houston
4.5 of 5 stars 11 Reviews
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11 reviews from our community

    Trip type
Traveller rating
    9
    2
    0
    0
    0
Date Rating
Aberdeen, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Superb Service and Value For Money”
5 of 5 stars Reviewed 12 October 2010

I cannot fault this hotel in terms of value for money, cleanliness and quality of service. The girls who worked on the front desk were super helpful, friendly and courteous - nothing was too much trouble and they were a joy to speak to. In fact, they went over and above my expectations when my taxi didn't arrive to take me to work and they arranged for their lovely maintenance man to take me in his pick-up - hows that for service that exceeds expectations?!!

The rooms were exceptionally clean, the pool was nice and clean too and the housekeeping staff were very friendly and helpful too.

The only downside for me was the location - it is in an isolated area and if you don't drive, you have to rely on taxi's which are expensive and don't always arrive on time. If you are staying there, make sure you go to the Saltgrass Steak House - yum yum!

This is a shining example of superior customer service and value for money - well done to all the staff at the hotel - you are fabulous!!

  • Stayed September 2010, travelled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask HJaffrey about Holiday Inn Express Houston East
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jose Arriaga, General Manager at Holiday Inn Express Houston East, responded to this review
3 November 2010
We are truly Excited to see our hard work paying off through your Experience. Your business is valued and we look forward to having you as our guest again soon!
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Gonzales, Louisiana
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Great for a Stop-Over”
5 of 5 stars Reviewed 5 August 2010

We stayed one night on our way to San Antonio. It appears new, very clean, and comfortable. To our surprise, the room was very large with two queen beds. The breakfast was ok (free so no complaints), had several items to select from. Would look to stay again at this hotel while visiting Houston or as a stay-over again.

  • Stayed July 2010, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask CFek about Holiday Inn Express Houston East
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jose Arriaga, Manager at Holiday Inn Express Houston East, responded to this review
16 September 2010
Thank you so much for the Great review. We truly appreciate having you as our guest and we look forward to seeing you again soon! May God Bless you and keep prosperity in your direction.


- Jose Arriaga, General Manager
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South Carolina
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“Great hotel!”
5 of 5 stars Reviewed 12 August 2009
1
person found this review helpful

After fighting the Houston traffic, most travelers are glad to be off the freeway. Upon arrival, I was greeted by very friendly staff members. Lobby is very nice and rooms are great. Restaurants are close- you can even walk to Chili's if you don't want to get back in the car. Very pleased with stay! (:

  • Stayed August 2009, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask rfdicker about Holiday Inn Express Houston East
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jose Arriaga, Manager at Holiday Inn Express Houston East, responded to this review
7 June 2010
Thank you so much for your awesome feedback. This makes our hard work all worth it. We look forward to having you as our guest again soon.

Regards,

Jose Arriaga
General Manager
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Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
“Incredible value. Very helpful staff. Beautiful room.”
5 of 5 stars Reviewed 7 July 2009
1
person found this review helpful

Staff was extremely helpful. The rooms were large, comfortable, very clean, and attractive.
Amenities-including fitness room, pool, and sauna were very well-maintained.
The inclusive breakfast had a wide variety of choices.
I would definitely stay here again.

  • Stayed June 2009
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask n0mad66 about Holiday Inn Express Houston East
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jose Arriaga, Manager at Holiday Inn Express Houston East, responded to this review
7 June 2010
Thank you for the great review. Your feedback is what moves us on a daily basis. Please come back and see us the next time you are in the Houston area. God Bless!... Jose Arriaga, General Manager
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Atlanta
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Great Place to Stay”
5 of 5 stars Reviewed 16 May 2007
1
person found this review helpful

I stayed at this hotel for the Houston Kingwood basketball classic (April20-23 2007). Needless to say, I was traveling with 9 boys and about 15 parents and siblings.

We were able to secure a group rate before we got there. We arrieved early and check in was a breeze and the staff were very accomadating. The hotel is right off the express way and is next to a movie theatre and workout center, that can be used by the hotel guest for free. The hotel has a gym, with 3 machines.

The hotel is very clean, the queen size beds were great and the pillows as well, The bathroom was very big. I have stayed in several HI Express and they the same. The location was great, the staff was knowlegdeable about the area.

We would definately stay at this hotel again if needed.

We aslo stayed at the HI Express off the Belt way: 1330 N. SAM HOUSTON PKWY E: and the expreience was the sam.

  • Liked — price and quality
  • Disliked — nothing
  • Stayed April 2007
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes
Ask TRVChica about Holiday Inn Express Houston East
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Jose Arriaga, Manager at Holiday Inn Express Houston East, responded to this review
7 June 2010
We are glad to hear that all was Excellent during your last visit. We look forward to seeing you back soon. - Jose Arriaga, General Manager
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Additional Information about Holiday Inn Express Houston East

  • Holiday Inn Houston
Address: 11460 East Freeway (I-10 East), Houston, TX 77029
Price range (per night):* INR5,648 - 10,848

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