I cannot fault this hotel in terms of value for money, cleanliness and quality of service. The girls who worked on the front desk were super helpful, friendly and courteous - nothing was too much trouble and they were a joy to speak to. In fact, they went over and above my expectations when my taxi didn't arrive to take me to work and they arranged for their lovely maintenance man to take me in his pick-up - hows that for service that exceeds expectations?!!
The rooms were exceptionally clean, the pool was nice and clean too and the housekeeping staff were very friendly and helpful too.
The only downside for me was the location - it is in an isolated area and if you don't drive, you have to rely on taxi's which are expensive and don't always arrive on time. If you are staying there, make sure you go to the Saltgrass Steak House - yum yum!
This is a shining example of superior customer service and value for money - well done to all the staff at the hotel - you are fabulous!!
- Holiday Inn Houston
