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Holiday Inn Express Houston - Hobby Airport – reviews, photos

2.5 of 5
8730 Gulf Freeway, Houston, TX 77017
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Holiday Inn Express Houston - Hobby Airport
Ranked #205 of 430 hotels in Houston
3.5 of 5 stars 29 Reviews
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29 reviews from our community

    Trip type
Traveller rating
    7
    4
    7
    8
    3
Date Rating
Houston, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Horrible. Staff totally unconcerned”
1 of 5 stars Reviewed 31 December 2011

This was our worst stay at holiday inn express. 1) Anything we requested was ignored and almost snubbed as if a joke. 2)Cold breakfast 3) We had food and the refrigerator did not work. 4) Air conditioner did not work 5) We asked to change rooms and the other one stunk so we sayed where we were at. 6) Its december and asked for packets of hot chocolate for 3 days. It would have been ok if they were honest and said they would not have any but the promised each day. 7) This hotel is not up to holiday inn express standards. 8) no ice on 2nd floor 9) I THINK THE TV WAS FROM THE 80 S

They should be ashamed

Room Tip: stay somewhere else
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  • Stayed December 2011, travelled with friends
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask ssre1010 about Holiday Inn Express Houston - Hobby Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rohit Dand, Guest Relations Manager at Holiday Inn Express Houston - Hobby Airport, responded to this review
25 January 2012
Valued Guest:

We are surprised by the comments and hope you do not have us confused with another property. To help address your concerns, I have listed out responses.

1. All requests are logged daily and handled by management. We have never received feedback regarding any concerns to this extent from any guest during the week in question.

2. Holiday Inn Express hotels have leading industry quality breakfasts as is evidenced at this property. We adhere to all standards required for the guest's satisfaction.

3. In trying to find your stay at our property, I was unsuccessful. For future reference, if an AC is an issue, our Chief Engineer visits the guest personally. During the winter season, it is even more effective due to the climate.

4. Our property houses 37'' LCD HD televisions in all guest rooms.

We hope these responses give you a clear indication of our care and efforts speaking for the Holiday Inn family of brands.

Regards,

The Holiday Inn Express Team
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Brunswick, Georgia
1 review
“Very Pleasant stay”
5 of 5 stars Reviewed 2 December 2011

Hotel staff is excellent Managers reception is great and complimentary my husband and I really enjoyed our stay at this location Amy ,Daniel and Teri are great they were always makig sure we had everyhting we needed during our stay we will deffinetly be back.

  • Stayed November 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Nancy R about Holiday Inn Express Houston - Hobby Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rohit Dand, Guest Relations Manager at Holiday Inn Express Houston - Hobby Airport, responded to this review
25 January 2012
Hello:

We are glad that you enjoyed our complimentary Manager's Reception with free beer, wine, and appetizers. You also remembered the names of our entire staff! So kind of you!

Please do visit us again.

Regards,

The Holiday Inn Express Team
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Kansas City, Missouri
1 review
“Nice hotel to stay at”
4 of 5 stars Reviewed 11 November 2011

We stayed here a couple of days ago and we had a great time. The staff at the front desk was very helpful, they helped me print my boarding pass and even maps of nearby restaurants. The rooms were clean and adequate. I will definetly be back

  • Stayed November 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask damian g about Holiday Inn Express Houston - Hobby Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rohit Dand, Guest Relations Manager at Holiday Inn Express Houston - Hobby Airport, responded to this review
25 January 2012
Valued Guest:

Our team was excited to read the review. We are glad that we could help with recommendations and hope to have the opportunity to serve you again!

Your in hospitality,

The Holiday Inn Express Team
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New York
1 review
“More Than Expected”
5 of 5 stars Reviewed 17 October 2011

I recently visited Houston and stayed at this hotel. The staf was friendly, the rates were reasonable and the hotel even had a pool which is rare in Holiday Inn Express. In addition, the close proximity to Hobby Airport is another plus. I definitely would stay here on my next visit to Houston. Thanks so much to the staff for making my stay very pleasant in Houston!

  • Stayed September 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask NYC_Mercer about Holiday Inn Express Houston - Hobby Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rohit Dand, Guest Relations Manager at Holiday Inn Express Houston - Hobby Airport, responded to this review
25 January 2012
Valued Guest:

We appreciate the kind words regarding the staff. With a longstanding staff at the hotel, we hear these comments very often and always appreciate them! If you plan to visit Houston again, be sure to try our newly upgraded suite with 37'' LCD televisions - I will provide a complimentary upgrade!

Best,

The Holiday Inn Express Team
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New York City, New York
2 reviews
1 helpful vote 1 helpful vote
“Just what we needed”
5 of 5 stars Reviewed 30 September 2011 via mobile

When I stayed here, I was looking for a relaxing and efficient place to stay for 3 nights and I have to say, it was excellent. My girlfriend and I stayed here in Auguest and the stay was comfortable and pleasant. I would highly recommend this hidden gem of a hotel in Houston.

I would highly recommend it.

  • Stayed August 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask NYUMDk about Holiday Inn Express Houston - Hobby Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rohit Dand, Guest Relations Manager at Holiday Inn Express Houston - Hobby Airport, responded to this review
25 January 2012
Dear Valued Guest:

We thank you for the kind words regarding the hotel. We work diligently as a team to verify that each guest stay is pleasant. Please do visit us again and let me know if you need anything in the mean time!

Best,

The Holiday Inn Express Team
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Additional Information about Holiday Inn Express Houston - Hobby Airport

  • Holiday Inn Express Houston
  • Holiday Inn Houston
Address: 8730 Gulf Freeway, Houston, TX 77017
Price range (per night):* INR5,145 - 7,158

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