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Courtyard Houston-West University – reviews, photos

3.0 of 5
2929 Westpark Dr, Houston, TX 77005
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Courtyard Houston-West University
Courtyard Houston-West University
Courtyard Houston-West University
Courtyard Houston-West University
Courtyard Houston-West University
Courtyard Houston-West University
Ranked #130 of 430 hotels in Houston
4.0 of 5 stars 37 Reviews
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37 reviews from our community

    Trip type
Traveller rating
    14
    13
    4
    3
    3
Date Rating
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“This is our home away from home when we are at MD Anderson”
5 of 5 stars Reviewed 2 July 2011
1
person found this review helpful

We have been coming to this hotel on a regular basis over the last 18 months while my husband is being treated at MD Anderson. Ray, Nicole, Cristine, Sharon and Cliff have adopted us. It is our home away from home and if we were family we could not get better treatment. The lobby has been upgraded in the last 12 months and now serves meals in the evenings. They have a convenient shuttle to take you to Rice Village, the grocery store or the hospital. You can call and they pick you up. We have stayed at several other hotels in the area before this and would not consider staying anywhere ese now! They genuiney care about us and for us! We are lucky to have found them!

  • Stayed June 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask EGlovestotravel about Courtyard Houston-West University
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HWUMARRIOTTS, General Manager at Courtyard Houston-West University, responded to this review
4 August 2011
Thank you for your kind words about our hotel and services we provide our guests.
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Washington DC
Senior Contributor
36 reviews 36 reviews
Reviews in 22 cities Reviews in 22 cities
27 helpful votes 27 helpful votes
“Nice little hotel for a business trip”
3 of 5 stars Reviewed 7 May 2011

I stayed here on a business trip April 27-April 30. Its a nice little hotel--nothing spectacular, but the rooms were clean and the pool area was a lovely little place to sit and read. No breakfast in the morning, but there is a little place to buy snacks and food (not a restaurant, more like a counter). The gym was teeny tiny with only two treadmills and a bike.

I didn't notice any bed bugs (not yet at least!!!). Seemed clean and nice. Friendly staff.

The location is weird. Its a very industrial area with high power lines. I thought I was in the wrong place when I first turned down the road. Although most of Houston is industrial like this.

  • Stayed May 2011, travelled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HWUMARRIOTTS, General Manager at Courtyard Houston-West University, responded to this review
4 August 2011
Thank you for your comments about our property. I was surprised to read that our Bistro restaurant wasn't open for breakfast since we are open for breakfast seven days a week. Possibly you came after the breakfast period ended? Our location is in a different area nestled in between a retirement community and a water treatment plant which is good for a good nights rest.
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Denver, Colorado
Top Contributor
85 reviews 85 reviews
Reviews in 25 cities Reviews in 25 cities
43 helpful votes 43 helpful votes
“One of the worst hotels in this area”
2 of 5 stars Reviewed 28 April 2011

I have stayed in a lot of Houston hotels, and this place is more expensive than several nicer Galleria area hotels, and does not even offer a free breakfast. The service in the overpriced "cafe" was awful and the food mediocre. Room was old and worn with carpet stains, mismatched furniture and smelled musty. I know Houston is humid but it just smelled bad my whole stay....almost like their carpets were mildewy. Beds, linens and pillows were really old and the bed was one of the most uncomfortable I have ever slept on in a hotel. This was very disappointing for a courtyard....by far the worst I have ever stayed in. I have stayed in several Fairfields that are nicer. I will not stay here again unless my company insists on it!

  • Stayed April 2011, travelled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HWUMARRIOTTS, General Manager at Courtyard Houston-West University, responded to this review
4 August 2011
I am sorry your experience at my hotel was an awful one. Our current renovation to the rooms should rectify the issues you wrote of. Courtyard brand hotels do not offer a free breakfast and we have received great comments about our food quality. I am sorry your experience with our Bistro food was mediocre. We enhance our menu selections once a quarter so maybe there will be a food choice that you might find more appealling down the road.
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New York City, New York
1 review
1 helpful vote 1 helpful vote
“Terrible”
1 of 5 stars Reviewed 12 January 2011
1
person found this review helpful

Terrible!!! Room was not clean... Staff was rude and and not attentive. Will never go back...

Stayed January 2011, travelled solo
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HWUMARRIOTTS, General Manager at Courtyard Houston-West University, responded to this review
21 January 2011
I am sorry you felt the staff was rude and your room was not cleaned to your satisfaction. I ask that you contact the hotel so I can speak to you about your experience because our goal is have you leave satisfied with your stay with us.
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Houston, Texas
1 review
2 helpful votes 2 helpful votes
“bedbugs”
2 of 5 stars Reviewed 28 December 2010
2
people found this review helpful

convenient business location and friendly staff but room had bedbugs! I was reading in bed, caught movement out of the corner of my eye, flung open the sheets and at least 10 grown bed bugs were crawling around. staff was immediate about changing rooms but I am still suffering the aftermath weeks later. there were so many they should have been detected by cleaning staff.

  • Stayed December 2010, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask sandy707 about Courtyard Houston-West University
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HWUMARRIOTTS, General Manager at Courtyard Houston-West University, responded to this review
21 January 2011
While we did have this issue at the end of December we have eradicated the pests with a professional exterminator and we no longer have this issue present in our hotel.
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Additional Information about Courtyard Houston-West University

  • Courtyard Houston West University
  • Courtyard Houston
  • Houston Courtyard
  • Houston Marriott
Address: 2929 Westpark Dr, Houston, TX 77005
Price range (per night):* INR5,256 - 12,023

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