Stayed at the Hilton while in Houston for a work trip. My conference was at the adjoining convention center - location couldn't be beat.

The hotel was exactly what you'd expect for business travel. Complimentary USAToday outside the door, a number of bars and restaurants - adequate but unremarkable - and a well equipped fitness center. The wifi was a whopping $14.95/day which seemed absurd...but I suppose most people have an expense account to absorb that.

Anyway - hotel met our conference accommodation needs but what stood out was the customer service. My girlfriend & I were headed out to dinner one night at a restaurant in Montrose (Mockingbird Bistro - highly, highly recommend) and the valet at the hotel hailed us a cab. Cabbie misread 2 women heading to dinner as Easy Targets and proceeded to drive us around Houston, not heading toward Montrose, fumbling with GPS, etc, etc - wouldn't take us back to the hotel when we asked, and it was kind of a bad situation. Not important here about the rest of the details, but suffice to say I called the hotel from the cab, Landon at the front desk took the call, kept me on the phone til we managed to get back, met us out front of the hotel, and seemed determined to compensate us in some way for our troubles.

At the end of the day, he thoroughly interrogated the next cab we got into, ensuring they A) knew where Montrose was and B) felt cabbie could get us there, called ahead to the restaurant, spoke to the general manager & arranged some pretty fabulous service for us, and then deposited a bottle of wine in our room with some chocolates and a lovely note apologizing for all that had come earlier in the evening and encouraging it not to marr our stay in Houston.

Exceptional for any boutique hotel with exemplary service - outstanding for a large chain hotel serving thousands of conference goers and business travellers each day. We'll remember the hotel and our stay because of Landon and his commitment to taking care of us; customer service, largely a rarity these days, was on full display. We're very appreciative to him for taking such good care of us.

You can't beat the convenience of walking across sky bridge to convention center, especially helpful in rain. The restaurant/bar on 24th floor isn't open, so no option for a view of Minute Maid Park or skyline. Bar is place to meet fellow attendees and Cafe food is fine and reasonably priced. Rooms meet the standard for a Hilton.

This was the second time I have stayed at this hotel for a business convention. There are several reasons to stay. They include the location convenient to the convention center, quick courteous check-in and friendly staff.
But the downside is an appearance of penny pinching by a $200+ per night hotel. They have a policy of a significant per day charge for the use of wi-fi in your room. I spoke to the manager about this and he said it was a corporately owned Hilton and their policy was to charge the $16(plus tax) per day. When you pay over $200 per night, you expect some amenities.
Another mark against the hotel was the television service. The menu was not working and I had to have maintenance come into my room on 2 occasions and try to fix it. The last thing I want to do is to search one channel at a time for a particular event or show that I want to watch.
The staff was nice and even gave me a free coffee voucher when they couldn't fix the television. And to be honest the hotel management offered to change my room but I just did not want to pack up and move. I guess I have had enough experience with this Hilton to know what to expect but it still leaves me with a bad taste.

This Hilton is your regular business convention Hilton hotel. Reasonable rooms, clean and efficient service. It is a big hotel that connects to the connection center. Located in downtown area within walking distance of a coupe of reasonable night life spots and resturants. However it is located far from major shopping malls. Executive floor does not have free alcoholic drinks or food other than cheese and fruit. Resturants in hotel are only average and I would not eat at them again. Overall however I would be happy to stay here again.