We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Back to Residence Inn Houston Northwest/Willowbrook

Residence Inn Houston Northwest/Willowbrook – reviews, photos

3.0 of 5
7311 West Greens Road, Houston, TX 77064
Hotel amenities
Special offer
Earn Up to 3 FREE Nights
Residence Inn Houston Northwest/Willowbrook
Residence Inn Houston Northwest/Willowbrook
Residence Inn Houston Northwest/Willowbrook
Residence Inn Houston Northwest/Willowbrook
Residence Inn Houston Northwest/Willowbrook
Residence Inn Houston Northwest/Willowbrook
Ranked #100 of 430 hotels in Houston
4.0 of 5 stars 31 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

31 reviews from our community

    Trip type
Traveller rating
    17
    10
    2
    2
    0
Date Rating
Lancaster
1 review
“Pissed off Manager!!!!!”
2 of 5 stars Reviewed 6 November 2011

I booked my reservations online and requested a two bedroom suite. When I arrived, the front desk was not occupied. I stood there for a couple of minutes before I got the attention of a maid and asked her to get an attendant. The staff put in a king room without explaining. When I got to the room, I asked them about a double suite I booked. The attendant told me that all of them were booked. They told me that the couch lets out into a bed. I gave the staff a bad report (although the food was great and the place seemed clean). A couple of days later the manager called me and was pissed. She said the her staff was very knowlegable and they didnt have any double suites. She continued and said most of the Residence Inn have them but they dont. I asked her why did her staff say they were booked if they didnt have any. She didnt resond to my question. All she was focused on was her score going down. She said since I booked it online, then they shouldnt be responsible. My response was if there's a problem with the online service with booking rooms , then why call me. Shouldn't she bring it up at the annual conference or call their online service. There is no way she should be calling me unless she was trying to figure out what can she do to make the next stay better. She told me if I would have called the hotel, I would have gotten the room I requested. Every room I've booked, I've done it online. I told her I apologize but she just hung up on me saying I took her score down. She wasnt concerned about the customer, only her score. Sadly enough is I'm a Gold Member witn three nights from platinum. I've stayed at Marriotts ranging from Oxnard, California to Savannah, Ga. That was by far the worse treatment I've received. I stayed there from October 28-30, 2011. Next time I'm in Houston, I will NOT be staying at this one. You are the weakest link. Goodbye!!!!!!!

  • Stayed October 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask Jymon T about Residence Inn Houston Northwest/Willowbrook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Diego, California
Senior Contributor
48 reviews 48 reviews
Reviews in 27 cities Reviews in 27 cities
43 helpful votes 43 helpful votes
“Property in need of Renovation”
2 of 5 stars Reviewed 31 October 2011
2
people found this review helpful

We stayed here while traveling to Houston for my 30 year High School reunion.

Unfortunately, the hotel ended up being a little below what I've come to expect from Residence Inn. The people and staff were very friendly and helpful but the faciltiy is in need of a renovation. We had to switch rooms right away due to the toilet running and constantly refilling every three minutes. They switched us to the room next door which made the switch easy but still, the toilet was constantly running. Since it did not make the refilling noise we keep the room.

The furniture in the room seemed like it had been there since the 60's. Everything was very low to the ground. The bed was very hard and low to the ground. Many of the Marriott's I have stayed at have new upgrading bedding. This is not one of those hotel's. The AC unit is next to the bedroom window and was very noisy. Everything else about the room was pretty standard Residence Inn.

The highlight of the facility was the indoor pool and whirlpool. Didn't seem to get a lot of use but my wife and I enjoyed it.

We did partake of the breakfast which once again was a little below average for a Residence Inn. If I had to guess, I would say that the scrambled eggs were powdered. Not that I am a big fan, but the highlight of the food was the sausage patties.

Overall, I would look for another hotel if I am ever in the area again.

  • Stayed September 2011, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask HubbyChubby about Residence Inn Houston Northwest/Willowbrook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caracas, Venezuela
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“amazing all staff”
5 of 5 stars Reviewed 11 October 2011

all staff from which cleans up the manager are very caring and dedicated people have more than a month and we felt at home people are cooking with my daughter ....... love ema all have been very special baby have no problem with 100000 %%%%% recommended a special greeting to Maria in the kitchen is so very good service

  • Stayed September 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Harold B about Residence Inn Houston Northwest/Willowbrook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
1 helpful vote 1 helpful vote
“Everything was perfect.”
5 of 5 stars Reviewed 21 August 2011 via mobile
1
person found this review helpful

Would suggest this hotel to anyone. Service was great, breakfast was great. Staff was very friendly and helpful.

  • Stayed August 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Trimpiper about Residence Inn Houston Northwest/Willowbrook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
willowbrookri, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review
22 August 2011
Dear Trimpiper,

Thank you for the great comments!

Martha Hicks
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Antonio, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“AMAZING STAFF IN THE HOTEL”
4 of 5 stars Reviewed 20 August 2011

We stayed in this hotel a month. My husband is an Engineer, we are from Canada, moving to Texas. Is our second time here. I have worked in Tourism field for many years. What really makes a "DIFFERENCE" in a Hotel is THE STAFF. Maria Cisneros that works in the kitchen, has many times gone beyond her duty, to feed breakfast after hours, to our 9 year old boy, to save supper for my husband when he comes too late from work. She has a special touch with children (customers do notice), is a hard worker and is always smilling trying to make all her customers happy.
If you do come to this hotel with children, she is the one to talk to, she has a special gift in the way she connects with them.

Also, the housekeepers have been great, like Adela, Luisa, Maria and others. Same for front desk, always willing to help : July, Prisilla, Marisa, Justin.
Thank you, we will always come back and recomend this hotel to everyone.

What I did not like, is to see so many of the back trees in the property, as palm trees, beautifull flowers die from lack of attention or care. They are not watered, especially in this extremely dry summer and they are just about dead. I have mentioned it, no one seems to care.

Room Tip: Best rooms are the SUITES with 2 private rooms with a shared living room and kitchenet
See more room tips
  • Stayed August 2011, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Luz S about Residence Inn Houston Northwest/Willowbrook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers who viewed Residence Inn Houston Northwest/Willowbrook also viewed

Hilton Garden Inn Houston Northwest
4.5 of 5 stars 108 Reviews
Houston, Texas Gulf Coast
Show Prices ABS:HotelCheckRates-d247108?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Homewood Suites by Hilton Houston Northwest Cy-Fair
4.5 of 5 stars 25 Reviews
Houston, Texas Gulf Coast
Show Prices ABS:HotelCheckRates-d1478311?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Staybridge Suites Houston-Willowbrook
4 of 5 stars 5 Reviews
Houston, Texas Gulf Coast
Show Prices ABS:HotelCheckRates-d609502?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
View all 430 hotels in Houston, ranked by popularity »

Been to Residence Inn Houston Northwest/Willowbrook? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Residence Inn Houston Northwest/Willowbrook

  • Residence Inn Houston
  • Houston Residence Inn
  • Residence Inn Houston Northwest
Address: 7311 West Greens Road, Houston, TX 77064
Price range (per night):* INR7,158 - 14,539

Owners: What's your side of the story?

If you own or manage Residence Inn Houston Northwest/Willowbrook, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Residence Inn Houston Northwest/Willowbrook
Show the lowest price for this hotel (from our partners)
Show Prices