This was an extended stay I chose because it was cheap and my first visit to Houston. The service was pretty good but the room was old and I had to clean some things for it to be livable, for me. I soon realized this was a bad area of town and later learned it is nicknamed "Gunspoint". More of a motel than a hotel(no interior facing rooms). I know it's not the hotel managements fault but I had to check out after a man was robbed and shot outside my room. Literally, he was laying in front of my door. This was 8:00am. Last I heard, he had survived. After I gave my statement I checked out.

I have been here more than a month, and I must tell you the only reason I have stayed here week after week as I conduct my business in Houston is because of a young lady that works in the office named Shawntell..not sure if that is the spelling...at any rate...if there is a problem she gets it fixed....because this is an extended stay she deals with all types of people and never once have I seen her be cross with anyone. When your having a bad day she will actually take the time to give you some encouraging words..she is never to busy to CARE!! I would have to say this hotel could benefit from moving her up to management....she is the reason folks come back to this hotel. I have had the opportunity to move closer to where my actual business is being conducted in Houston...but I have stayed here because I am absolutely sure no where else will I actually make a friend...not just the run of the mill front desk staff!! She is the same with everyone.....and is never to caught up to take time to smile and I mean really smile at all of the guests!! Thank you Shawtell Payne for making me feel at home...your the best!!!

The rooms are kept cleaned and maintained. The property is well maintained. If they is anything that you need, the manager or the staff will be glad to help you. Wonderful, friendly customer service. They make you feel like you are right at home. I would recommond this extended stay hotel to anyone.

Run by mostly young girls who wouldn't know "friendly service" if it smacked them in the face. When I asked a question of the girl at the desk, she actually ROLLED HER EYES! We usually tip well wherever we go, but housekeeping was so rude and unfriendly, we skipped the tip this time. We went 1 mile further south on the frontage road and got a better price and attitude at the Comfort Inn.