I was in room 103 in the first night and I was attacked by bedbugs, in the morning I killed 2 bugs over the bed and showed in the front desk, they changed me to room 334 and the bites continued, but not as much as in the previous room. It was a terrible experience, I´m allergic and suffered to much because of the bites.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
21 November 2011
Dear Ms. Suoza,
I apologize that you experienced bites during your 6 nights stay with us. Apparently, you claim that you were likewise bitten by "bugs" in the 334 wherein you stayed and slept for 5 nights. I spoke with you personally on your 2nd day of stay also have seen/met you in the breakfast area and lobby with the duration of your stay but I never heard you say anything nor brought up any concerns during those times. Likewise, when you checked out, I likewise saw you but again never said anything. I sincerely feel that no one can stay in a room with bed bugs for 5 whole nights.
I also apologize that nothing in our breakfast items meet your specific diet - since you mentioned to me that you cannot eat anything that is hot. I remember asking you if I can get you anything in particular but you responded by telling me that you will take care of it.
I had the second room inspected and I am pleased that it is not infected at all. Thank you and again my sincere apology.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC