I hereby write to commend the high level of efficiency and effectiveness exhibited by your personnel (Daisy Gomez) during my last visit between December 02 and 11, 2011. My case was a very complicated one which was purely due to an error I made while creating my reservation and the late arrival of my flight. A case so complex that any customer service would have been overwhelmed but she attended to me at various times and showed a very high level of customer relations. Some of the good qualities I noticed in her attending
to me includes the following to mention but a few:

1. Patience: Daisy was able to remain patient. I did not have all the needed information to help address my problem, the problem a result of my own mistakes. During my check in, the patience she had was an enormous help to help her address my complaints, problems and other challenges.
2. Empathy: The Empathy she exhibited was another extremely useful personality quality that I noticed while she was attending to me. She was able to show this in their effective communication skills. While it is not always possible to know exactly how I was feeling as a customer in distress, she saw the importance of being able to put herself in my shoes because she was able to convince me that she appreciated my difficulties. From experience, customers often have to wait for a long time in order to receive customer service, and this generally does not help improve their mood, especially if they have spent long travel time. I have had this happen to me severally before now in other locations. However, Daisy, through the empathy she showed allowed her to manage my situation effectively so that my problem can be resolved.
3. Competence: The ability to get the issue resolved is also highly critical. Customers are usually further annoyed when they finally speak to someone, only to realize that the representative has no idea how to fix the problem (or authority to do so). Reference to other people who can solve the problem, while appreciated, are not ideal, since the customer may get worked up during waiting period. Not surprisingly, this leads to the customer having to leave or return another time, subjecting them to an additional waiting period, and more commonplace stress. In the services I got during my said visit, Daisy exhibited significant competency, talented customer service provider who have the skills and authority to get the problem fixed right, the first time.

In conclusion, Daisy, your customer service employees (front desk officer) who are patient,
empathetic, and able to get the job done pleased me beyond measures that I
can not put down here right now, but suffice me to say "Daisy Made my Day" and May God bless her real good.

Regards.

Juan.

i have been staying at this hotel for the past four years and continue to stay here when i come from out of the country. I had a very good experiece staying here and had no problem what so ever. The management team is very nice and friendly and have assisted me in finding a room that is clean and well located. The manager Nina is especially nice. When we had issues in the hotel room, she immediatley took care of it and had the maintence workers fix it. and generally, any issues we have or other guests, she immediately helps to make guests to be comfortable and stay continue to stay with the hotel. Again, excellent hotel and very freindly management team!!!!!!!!!1

I had problem w/ my tv set and told the front desk and they sent the maintenance guy to see if he could fix it. When maintenance came he couldn't fix it. Front desk then offered to switch rooms for me but I didn't want to move because I was happy where my room was located, which it was facing parking where my car was at. So then maintenance went and brought me a new tv set from another room or some where in the facility.The next day the manager checked in w/ me to make sure that everything was ok and that I was happy w/ the service. Housekeeping was very nice also they greeted me every time they saw me in the halls.

This is a great extended stay hotel. Its the most adorable area Comfortable beds and clean rooms.