My family and I recently had an overnight stay at the hotel following a return trip from Europe. While the hotel provided us with complimentary services, i.e. shuttle service to/from airport and continental breakfast, its location is far from ideal. It is not in close proximity or even walking distance to ANYTHING .
Following morning at the airport, my daughter realized that she left her purse in the breakfast lounge. We notified staff and reported the contents of the purse. Staff reported that he retrieved purse from lounge. My brother went to pick up purse and stated that all reported contents were not in purse. He further stated that he received conflicting reports from employees about where purse was found.
I notified owner the following morning and asked that he review video from lounge. Owner did return call and informed me of one employee's account of what happened. Needless to say, we remain saddened and disappointed!

It is a case of you get what you pay for. We were having car problems so we stopped at the nearest hotel that just happened to be this one. We requested a room with a roll out couch but the couch didn't roll out in the first room we were given. After we moved all of our stuff to a different room, it turned out that it didn't roll out either. Our third room we were given was ok. The beds were ok. The breakfast was pretty good. The next morning we found that our car was burglarized and they took 2 playstation 2's, a camera, and over 75 DVD movies. I even parked right by the door and right under a light! I know this isn't the hotel's responsiblity but maybe their location isn't the best. We will not return.

To avoid waiting 20-30 minutes after calling for the free shuttle from the airport, call the desk the day before arrival. We spent about 45 minutes amidst the heat, exhaust fumes from other hotel's shuttle vans, buses, etc. before being picked up. We kept looking for their shuttle and finally called their front desk clerk.

Fortunately, we were allowed to check-in several hours before the official check-in time. After a long flight and time zone changes, we were very happy for this indulgence.

The value for the money paid to stay at this Quality Suites was a good return. The complimentary breakfast had cute Texas shaped waffles, as well as the usual bacon, sausages, and scrambled eggs with bread & cereal products. The 2 room suite was sufficiently large. There was a small refrigerator to hold our soft drinks and meal leftovers. Two large televisions was also a surprise. Both double beds were firm and didn't sag in any spots. There's a public access high-speed cable connected computer for use, as well as free cable connection if you brought your own computer.

The room carpeting desperately needed shampooing and cleaning. My toddler daughter wore white socks that became rather black while walking around in our rooms.

The air conditioner sturdily kept the bedroom cold but the ventilating fan connecting the bedroom to the living room didn't work. So, the living room was much warmer and sometimes uncomfortable unless we froze the bedroom. (There's a wall and a set of glass doors between the bedroom and the living room which isolates the air flow.)

The third floor shared its general ventilation with 1/2 of this floor designated smoking rooms. There was a smoky tinge in the air on the third floor which I didn't find on the second floor.

A little farther away from Bush IAH Airport than I expected, the location on Vantage Parkway requires a U-turn down the roadway to access this motel.

We arrived on June 21st in the late evening at the Quality Suites. When we gave the front desk person our reservation he told us that they were fully booked and that they had faxed Expedia telling them they could not accomodate us. We were very upset due to the fact we were on our honeymoon and had never been to Houston before. We contacted Expedia and they never received a fax and the front desk clerk seem to have "misplaced" the fax with our cancelled reservation. After trying for 45 minutes fro them to do something they send us to a sister hotel in Humble. The Comfort Inn. Wow what a dump!! We did not even stay here. That is a completely different review though.

I highly do not recommend this hotel. They have terrible customer service and should honor reservations. If they cannot they should send you to a comparable hotel not the biggest dive in Texas. We were also told by the nice shuttle driver that this situation happens all the time at this hotel.

Do not stay here! You more than likely wont have a room.