The thing that seemed to differentiate this hotel from others was the extremely pleasant and helpful front desk staff. I arrived but my luggage did not to start my trip so the staff was very helpful in supplementing the airlines "lost luggage" kit. Everything was very clean and the parking lot was quite secure. It was a good location for what I needed.
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A very nice hotel. Close to lots of restaurants. Front desk staff at check in was very cordial and helpful. Room was clean and relatively new furnishings. No closet and small bathroom so not designed for lengthy stays. Excellent breakfast. Plenty of parking.
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I am pretty fussy about the hotel I stay in. I have asthma. This hotel was pretty clean. Breakfast was good.
Husband and I had a nice stay. Staff was friendly.
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Stayed at this hotel as part of road trip to Florida (via the great city of Austin, TX!)
The hotel is just off of hwy 290, which made it convenient for us traveling thru Houston from Austin.
Stayed in Rm 220, and checked in by very efficent staff - early checkin. very clean room, comfortable beds, and nice bathroom, with in room coffee. plenty of TV choice.
Nearby a lot of restaurants which is always a good thing.
The breakfast was good, with boiled eggs, meat, waffles etc, with very attentive staff keeping everything clean.
Overall, great stay.
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My experience was a little different, as I never even made it to a room. I was visiting Houston during the 4th of July weekend when I inquired about a room just for a night. Knowing it was a busy weekend for hotels in Houston, and after calling several hotels in the area that were booked, I was ecstatic to learn that the Comfort Inn had a room available.
The receptionist there was nice and very helpful, but it was the manager on duty that was a nightmare. The problem arose when my colleague wanted to pay for the room with his credit card and use my ID because he left his ID in Austin by mistake. This had not been a problem before because we stayed at the Courtyard Marriott the previous night and had no problem whatsoever.
It was only a problem because the manager on duty said I looked like was going to "cause trouble" in her hotel as she threw my ID and the credit card at me and began using profanity. I had never been so insulted in my life. Maybe she was having a bad day but this woman was rude. After we both exchanged harsh words, we immediately left the establishment.
Thankful for us, we stayed at the Marriott again and they gave us a gift card for staying more than one night (it was a new promotion they were trying). I would definitely recommend The Marriott over Comfort Inn any day, or any hotel for that matter.
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| Title | Source |
|---|---|
| “Comfort Inn 290/Northwest” | Expedia.com |
