We stayed there
1- our van robbed the glass broken, and got the GPS stolen inside hotel parking behind the fence.
2- Security guy warned us to lock the doors because some people sneak in and get inside rooms to rob it.... what a safe hotel !!!
3- Than manager was a big mouth she never did anything later as she promised
4- The funniest part was the white SUV that parked overnight by the "Fire Lane" in front of the hotel main entrance because its owner was scared to be robbed again since he had incident in this hotel before.

Think twice before you check-in

We stayed here as part of a business trip and was not pleased with the room which was musty and smelled of mold. I understand Houston is humid, but the reason this room was bad was throughout the night the air conditioner squelled. When reported to the front desk they said management wasn't availabe at the hotel that day and they would let them know. Never contacted by management even though my husband stays often with this chain for business. The staff were pleasant and the breakfast was good, however, I heard another guest complain that the pool was green! The traffic noise along the highway was loud as well. The parking lot was well lit and security cameras are in place according to the staff.

I stayed here May 1-5 for a business trip to the Offshore Technology Conference. I don't want to be overly harsh so I'll start with the good.

The rooms were nice, clean and relatively quiet (see AC below). The breakfast spread was the most extensive I've seen at any restaurant (and its free). Pancakes, waffles, biscuits, cereal, fruit, cinnamon rolls--very nice and tasty. The staff seemed friendly and tried to be helpful.

Now for the bad. Admittedly they ticked me off from the get-go when I tried to check in and my room wasn't ready. I wouldn't have been as angry if I hadn't just called that morning to make sure the room would be ready. When I arrived and they said it wasn't available they told me to run the errand I had to run and come back in 10-15 minutes. When I got back they said the room still wasn't ready and wouldn't be ready for another hour. Third time's a charm! When I returned the third time (and hour and a half after I originally arrived) the room was finally ready. They apologized, but didn't do anything to remedy the issue or to make me less angry.

The room: The air conditioning units are extremely noisy and its very hard to regulate the temperature. I also didn't use it one day because the weather was cool, but when I turned it on the next day it smelled moldy. The sink in my bathroom didn't have a drain cover and the water backed up and brought up dirty from the drain hole. It also smelled funny. The throw blanket at the foot of the bed had dirty patches on it, so I assume they don't clean these regularly. My key also stopped working three separate times.

The gym: This was an awful gym. It had a bike, a nordic trak, a treadmill that didn't work and a cheapy eliptical that I also couldn't seem to get working properly. It smelled like cigarette smoke in the gym and I saw a few mosquitos buzzing around. The tv only had about 5 channels that worked.

We stayed at the Holiday Inn Express HOUSTON HWY 59S/HILLCROFT, for a Thursday & Friday night. I called the hotel & the price they offered was more than their online reservations (which was also cheaper than the so-called “low price” services such as expedia, hotwire, etc.). So, I made the reservation online. Their website said the “king suite” had a pull-out sofa-bed, and that’s what we needed, so I reserved that room with my credit card. The next day, I checked the reservation & found that it had just given us a king room, not a king suite. So, I called the hotel and they changed the reservation after confirming that the king suite room did have the pull-out sofa-bed. We were also told that our room had already been set aside for us, and were given the room number.

The next night when we arrived, we were given a different room. No big deal, we figured it was the same as we had reserved – king suite with pull-out sofa-bed. When we got up to the room, the first thing we did was check to confirm that the sofa pulled-out to a bed. It did not. I went back down to the front desk & was told that none of the rooms have the pull-out sofa-bed. I was also told that the room we had been promised already had someone else in it. I bit my tongue because this clerk had nothing to do with the cluster-mess they had caused us. We have 5 yr old twins (blow up air beds which we always carry) and a 9 yr old daughter who was supposed to sleep on the pull-out sofa-bed. I explained to the clerk that I expected the hotel to adjust the billing, and he said I’d need to speak with one of the managers the next morning.

The next morning, the manager did offer to reduce the price to their “manager’s special” price, but I declined and told them that if I didn’t get what I was promised, then I expected the lowest price they had online, and showed them what it was. They gave it to me. Of course, that did not make our daughter any more comfortable sleeping on a too-short couch or even on a too-short air bed with one of the twins sleeping (tossing & turning & kicking us) on the king bed between my wife & I.

To make matters worse, the fluorescent light over the wet-bar/kitchenette did not work, the toilet seat was very loose, the toilet made a very loud flushing noise that was nothing I’d ever ever heard before, and the coffee maker had no carafe. I had given that list to the night clerk, and again to the manager that first morning, before we left to sight-see for the day. When we got back that evening, the light had been fixed, but nothing else. Since I really prefer to make coffee in the room and drink it while getting the kids (& myself) dressed, I went back down and asked for a carafe, which I was immediately given. The next morning, the light again failed to work & required some turning of the bulb (there was no cover on it) to get it to come on. They never did fix the loose toilet seat, and I fear the next “guest” would fall in.

On the plus side, the staff was nice, and the free breakfast included hot scrambled eggs (probably frozen & re-thawed in the microwave), biscuits, gravy, sausage on Friday morning & bacon on Saturday morning, and fresh pancakes, made by a machine (I prefer the make-them-yourself waffles, but that’s no big deal), and frozen French toast & waffles, along with yogurt, bananas, milk, oj & apple juice – all in all it was not a bad spread, but not enough to make up for the two restless nights because of the lack of the advertised & promised pull-out sofa-bed.

We won’t stay here again. They lied about the sofa-bed, the website was not up-to-date. The hotel claimed that the “newly renovated” rooms did not have the sofa-beds, but our room was far from “newly” renovated, unless they apparently meant sometime last century.