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Quality Inn & Suites Reliant Park/Medical Center – reviews, photos

2.0 of 5
2364 South Loop West, Houston, TX 77054 (Formerly Reliant Park Inn & Suites)
Hotel amenities
Quality Inn & Suites Reliant Park/Medical Center
Quality Inn & Suites Reliant Park/Medical Center
Quality Inn & Suites Reliant Park/Medical Center
Quality Inn & Suites Reliant Park/Medical Center
Quality Inn & Suites Reliant Park/Medical Center
Quality Inn & Suites Reliant Park/Medical Center
Ranked #256 of 430 hotels in Houston
3.5 of 5 stars 12 Reviews
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12 reviews from our community

    Trip type
Traveller rating
    3
    4
    3
    1
    1
Date Rating
atlanta
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“NASTY, NASTY, NASTY.”
1 of 5 stars Reviewed 6 April 2011
1
person found this review helpful

We stayed at this hotel in Houston TX, hotel code TXC23 for 5 nights, NOT once did anyone clean our room. The first day was our fault because when housekeeping came by at 5:00 pm, we were starting to shower and get ready to go to the final four tournment at Reliant, so I told her everything was ok and just exchanged dirty towels for clean ones. We paid for 5 nights but we left at 8:00 am on Sunday April 3rd and didn't return until Monday April 4th at 5:00. We left our golf bags and most clothes in the hotel room while we were away. When we returned, to my surprise, the room had not been cleaned for the two days we were gone, only they didn't know we were gone. The cost of this filthy hotel, carpets in all halls are nasty, was $225.00 a night as they raised prices for the Final Four Tournment. You would think if they prepared enough in advance to raise prices and they were sold out, (so the front desk told me 2 weeks prior)...they would be prepared for the full house..The breakfast was always empty but only one person working..the front 1 person was not very friendly, and was never at front desk..always a line waiting. They need to do some checking at this place, before the board of health shuts them down.

Room Tip: Go next door to the Crown Plaza, it was much nice.
See more room tips
  • Stayed April 2011, travelled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask maddog2 about Quality Inn & Suites Reliant Park/Medical Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Austin, Texas
Reviewer
4 reviews 4 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Mixed”
3 of 5 stars Reviewed 23 February 2011
2
people found this review helpful

We picked this hotel because the reviews were good and it's pet friendly. We didn't notice that most of the reviews are a little old. The hotel is also now older and not yet revamped. The doors to the outside are still with non-functioning electronic locks that allow anyone to just walk in. The carpeting in our hall smelled musty and looked dirty. The room was clean-ish. Bathrooms were clean, but our pet kept rubbing against something invisible on the carpet and furniture in a manner that made me shudder and put clumps of wetwipes over the areas as well as wiping the pet down. Staff was helpful and friendly. Many of the guests were there for MDAnderson, and for that received free shuttles to the Medical Center; there seemed to be a bit of a comraderie. I think the guests appreciate the budget price, as we did.

  • Stayed February 2011, travelled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask jryhln about Quality Inn & Suites Reliant Park/Medical Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wichita, KS
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“Not bad for the money”
3 of 5 stars Reviewed 6 December 2010
2
people found this review helpful

We stayed at this hotel while on a medical trip so we received the medical rate, which was extremely reasonable. The room rate also included breakfast each morning, which really increased the value for us. The breakfast included muffins, sausage, bacon, juice, waffles, and assorted other options. Our room also had a microwave and small refrigerator. The room was stocked with a coffeemaker, coffee packets, teas and cups. We were able to save money by eating our breakfast at the hotel each morning, which we appreciated.

I do have a couple of complaints about the hotel. When I pulled back the comforter on my bed, the fitted sheet was dirty with some substance stuck to it (I shudder to think what it might have been), and that was a disgusting way to start our stay! When I called the front desk, they sent someone to come up replace the sheets. After he replaced the entire bedding, the new comforter had pen marks all over it and what appeared to be a cigarette burn in it. Again, a little icky, but they did appear to be clean this time.

The other complaint is about the security of the hotel. This hotel has several buildings and we stayed in one toward the back. The sign on the door said the doors remained locked at all times and you had to use a key to enter, but the door was always unlocked during our stay. Since this hotel is just off the highway and not in the most desireable part of town, I did feel a little concerned about my safety, especially knowing the doors to our building were unlocked.

On one day of our stay, I could not get into our room because the key wouldn't work. I asked a maintenance person for assistance and he asked which room I was in, then he let me into the room. I was shocked that he would just take my word for it and let me in without verifying that it was actually my room.

The staff was all very friendly and except for the security concerns and the nasty bedding incident, I really felt we had a good deal for the money we spent. They also offer a shuttle to the medical center, which can save you a lot of money on parking fees. We didn't have any issues with noise from nearby rooms. The only noise complaint we had was with the in-room refrigerator, which ticked loudly and sounded like it was counting down to an explosion! But we could have easily fixed that by unplugging the fridge if we weren't using it.

I would consider this a solid 2-star hotel. If you're looking for something inexpensive with a few nice "extras", this might be the hotel for you!

  • Stayed December 2010, travelled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask fairsinger about Quality Inn & Suites Reliant Park/Medical Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Townville, SC
Senior Contributor
41 reviews 41 reviews
Reviews in 19 cities Reviews in 19 cities
31 helpful votes 31 helpful votes
“Ok hotel with some negatives”
3 of 5 stars Reviewed 3 September 2009

It's definitely a budget hotel. We were in Houston for medical reasons at M D Anderson. The hotel is doing some remodeling of the rooms and probably will be nicer later. I'll try to give some of the positive and some of the negative about this hotel.

Positives:

a clean room that is older (probably nicer after room remodel completed)
if you are going to Reliant Stadium, you could easily walk there and back
shuttle to the medical center with very nice driver
nice and helpful staff
free parking
certainly budget frendly
refrigerater & microwave in room
free basic cont. breakfast but no fresh fruit or yogurt

Negatives:

Unless you have a car there is nothing really near this hotel. Their site says there are 3 restaurants adjacent but that's not really true. Only one adjacent is Shoney's. Other 2 are across 3 lane frontage road then 8 lane highway and then 3 more lane frontage road. It is walkable by going to corner and walking street that goes under all of that and that probably makes the walk around 1/2 mile+. We could have walked there in daylight but wouldn't wanted to walk back in the dark.
shuttle only goes to grocery store on Tues. we arrived on Tues so missed that one.
wireless internet in room but not high speed (as least while we were there)

When we go back to Houston again we will find another hotel to stay at. When we checked in they bumped us to a suite for the same low price. Our suite was once two connecting hotel rooms that they took the bedroom furniture out of one and put in livingroom furniture (a couch, 2 chairs, coffee table, and a desk in addition to the tv). This does give you 2 full bathrooms. Convenient when any of your part;y isn't feeling well, but I wouldn't pay big bucks for it.

  • Stayed September 2009, travelled with family
    • 4 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Franr123 about Quality Inn & Suites Reliant Park/Medical Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, GA
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Nice rooms!”
4 of 5 stars Reviewed 24 August 2009
1
person found this review helpful

I just stayed here for a wedding that was located in downtown. All the hotels in downtown were wayyy too expensive, so I decided to stay here and I'm so glad I did. THe rooms were really nice and comfortable and it was within my budget! They were clean, well kept, and I had plenty of space, which is exactly what I needed. Also, the hotel was short drive to downtown, so that was convenient for me.

  • Stayed August 2009, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask meenak621 about Quality Inn & Suites Reliant Park/Medical Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Quality Inn & Suites Reliant Park/Medical Center

2364 South Loop West, Houston, TX 77054 (Formerly Reliant Park Inn & Suites)
Price range (per night):* INR5,816 - 5,983

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