When we arrived at the Residence Inn Houston Intercontinental Airport, two other business travelers and myself were told that the hotel could not honor the reservations we had made. The reservations were guaranteed with credit cards. Residence Inn sent us to another hotel, not operated by Marriott, which was quite a bit worse in terms of location, noise, and room quality. The explanation the Residence Inn staff offered was that some current guests had decided to extend their stay beyond the term of their original reservation. After a long email exchange with the hotel, I was never able to obtain an explanation as to why the hotel did not simply tell the guests who tried to extend their reservations that they had to leave. My suspicion is that the extending guests were paying a higher rate than we were going to. I don't like gambling that my reservations will be honored when I fly into a different city. I won't try this turkey again.

Stayed here because it was so near Intercontinental Airport. We were traveling with an older couple, and wanted the privacy of separate bedrooms, but also the convenience of being near by in case of problems. The room was immaculate and had everything we were looking for (except the carpets have been shampooed that day and were still a little damp). We paid the senior rate of $139 for 2 bedroom/2 bath, full kitchen, a sitting area with TV, and a TV in each bedroom. Quite a nice value at $68 per couple. The free breakfast was wonderful - sausage, eggs, the works! And the breakfast room opened early enough to allow us time for breakfast and still make our early flight.