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Residence Inn Intercontinental Airport at Greenspoint – reviews, photos

3.0 of 5
655 N. Sam Houston Pkwy E., Houston, TX 77060
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Residence Inn Intercontinental Airport at Greenspoint
Residence Inn Intercontinental Airport at Greenspoint
Residence Inn Intercontinental Airport at Greenspoint
Residence Inn Intercontinental Airport at Greenspoint
Residence Inn Intercontinental Airport at Greenspoint
Residence Inn Intercontinental Airport at Greenspoint
Ranked #245 of 430 hotels in Houston
3.5 of 5 stars 11 Reviews
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11 reviews from our community

    Trip type
Traveller rating
    3
    4
    0
    2
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Date Rating
Little Rock, Arkansas
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Pool is broken, poor service”
2 of 5 stars Reviewed 9 December 2011
1
person found this review helpful

Location is 15 minutes from the airport. It is right off the highway. East to find and easy to get to. Rooms were nice and clean.

Pool is broken. Notice on the door said it would be fixed on a date that was already two days past. Sucked for us as we had kids that were hyped up about the indoor pool. No adjustment to the full rate I paid for the room via marriott.com. Staff told us to go to the pool next door. Yah right, in December you want to me place soggy, wet kids outside.

Breakfast service had a waffle maker with no non-stick spray... disaster ensued... So the nice lady took the waffle maker away.... Sweet.

I've been a big fan of Residence Inn, but this one's got me all bitter and sour. I should have gotten better for ~170 per night per room. When I go to Houston next month, I'll be avoiding this one at all costs.

Room Tip: Find a better hotel. Seriously.
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  • Stayed December 2011, travelled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stavanger, Norway
Senior Contributor
26 reviews 26 reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
“Avoid staying here”
1 of 5 stars Reviewed 1 August 2011
1
person found this review helpful

This hotel, and I do use the term in its broadest sense possible here, is just not worth it. It is located at an area called Greenspoint, but the locals only refer to it as "Gunspoint". Even the receptionist said one shouldn´t be taking walks outside here.....

Supposedly a non-smoking hotel, the rooms are not, or at least the ones I have stayed in. The stink of cigarette smoke is evident for any non-smoker and it doesn´t matter how many times they may have "cleaned" the room, it still stinks. And the construction company who built this hotel obviously didn´t have in mind the fact that guests like to sleep through the night without hearing, very clearly, the neighbours on all sides, up and down. Because the walls are so thin you will have no problem in hearing when your neighbour is at the toilet, in the shower or talking on the phone. And if you turn the aircondition off to try to avoid the noise, rest assured that your neighbours airconditions steady hum will resonate through to your room.

Breakfast is the usual unhealthy food. If your used to european breakfast you will be highly disappointed. Everything is mass produced and is definately not made by any chefs.
Buy/make your own breakfast instead.

There is also on days monday thru wednesday the possibility of eating dinner at the premises but this also is of the unhealthy kind and mass produced.

There is a tiny gym with two treadmills and an elliptical. And there is a very small pool as well, not for taking in a few laps if that´s your fancy.

You have wifi here but it is exeptionally slow. And it falls out from time to time.

Probably the only positive thing about this hotel is the staff who are friendly and service minded.

So to sum up - please, please, please spend your money elsewhere.

  • Stayed July 2011, travelled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Dallas,TX
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
17 helpful votes 17 helpful votes
“Great place to stay”
5 of 5 stars Reviewed 19 October 2008
1
person found this review helpful

Checked in around 9pm with ease. The two bedroom suite was very clean and comfortable. There wasn't enough linens for the pullout sofa but we managed. There is a great patio right off the main lobby that is great for having a drink or smoke. It seemed like a mini bar on the Friday night we checked in, which was fine as our group joined the others outside for some unwinding before bedtime. The breakfast was great. Not your ordinary continental breakfast as it had several varieties of hot and cold foods. I would stay here anytime I'm in the Houston area and would recommend it to others.

  • Stayed October 2008, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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Ask picabo972 about Residence Inn Intercontinental Airport at Greenspoint
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trinidad
Contributor
15 reviews 15 reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
“Good deal”
4 of 5 stars Reviewed 5 September 2008

Stayed here for 6 nights on a business trip. Good price, very convenient location for me - I booked here because my training facility was 1 street down from the hotel, it is very close to the airport, I am a Marriott Rewards member, and I was given a discounted rate since the training facility has a deal with the hotel.
Staff were very friendly, I had no problems checking in and out.
Hotel room was much better than I expected, I had a suite, with full and functional kitchenette. Lots of space, cleaned every day - it really was very nice.
Hotel had many great services and facilities, unfortunately I did not get much chance to try out any - indoor pool and jacuzzi, grocery services, along with hospitality activities on evenings - they really try to make your stay as confortable and entertaining as possible.
Wireless internet was fantastic - especially because it was free! I had read a review before I booked of someone complaining that it never worked, and that the reception area provided no assistance to him. Well, this is true - I could not connect either when I got there, and the reception personnel could not assist. However, this isn't their issue to deal with, since the free internet service was not provided by the hotel itself, it was supplied by some outside organization - I'm not entirely sure how it worked exactly. But nevertheless, there is a brochure card on the desk which advertises the free wireless, and on it, there is a number to call for assistance. I called, explained the issue, and I was surfing within 5 minutes of placing the call. Never got disconnected over the entire 7 days I was there.
Lots of eating places nearby - fast food like Subway, McDonalds, Popeyes, Pizza Hut, Taco Bell, etc are all within a couple minutes drive. There is a good sushi place called Ichibon, just about 3 minutes drive away, along the way to Greenspoint Mall (which is about 5 minutes drive away). The Mall is not great for shopping, it's moreso good for quick food from the food court, and basics.
The area is reported to be fairly dangerous (referred to as "Gunpoint" rather than "Greenspoint"), but as with anywhere in the world, so long as you are mindful about where you are and what you're doing, everything should be just fine. Just don't go walking out in any dark lonely areas at 11 pm with bright gold jewellry from head to toe - all it really is about is just using some common sense. I didn't have any problems while there, and never felt unsafe.
It is some distance away from Downtown, and the bigger shopping and entertainment areas in Houston, so I would not advise the location to anyone who intends to be partying up a storm. However, if you need somewhere to rest your head and take a shower, which is close to the airport, has everything you need within a few minutes drive (dining, WalMart, etc), and don't really care to be out all night living it up, then this is a great option.
If I return to Houston to recertify my training again in 2 years, I will be staying at this hotel again without a doubt.

  • Liked — Size of room, cleanliness, full kitchenette
  • Disliked — Nothing really - elevators a bit slow
  • Stayed August 2008, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check-in / front desk
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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Chicago
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Very nice at a reasonable price”
4 of 5 stars Reviewed 4 September 2008

The 2 bedroom suite was a great arrangement for our family of 4. With rooms separated by the living room/kitchen the kids could stay up late watching television without disturbing us. The rooms were well-appointed, and clean. Breakfast was great - daily selection of eggs, sausage, potatoes, french toast, waffles, cold cereal, fresh fruit, yogurt, coffees, juices, milk, etc. Staff was friendly and responsive. Location close to the airport and expressways was ideal for getting around.

  • Liked — room size/layout
  • Stayed August 2008, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check-in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Residence Inn Intercontinental Airport at Greenspoint

  • Residence Inn Houston
  • Houston Residence Inn
Address: 655 N. Sam Houston Pkwy E., Houston, TX 77060
Price range (per night):* INR7,102 - 12,358

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