got there or early check in, elevator tore up,got to room to leave luggage about 6pm,then let to take children to kemah boardwalk, returned 11 pm to hotel ,back entrance security lock on door broken anyone o street could walk in,as we entered with children the whole hallway was covered in marijuana smoke people partying loud with door open,so i went to the ront desk and all guy at the desk said was thank u or telling us,nothing was done,so we went on to our room,HIVES,BEDS HAD BEDBUGS ,BATHROOM HAD PUBICAL HAIR EVERYWHERE, WE HAD TO GO SOMEWHERE ELSE THAT HOTEL SHOULD BE SUED 4 MY CHILDREN BEING EXPOSED TO THAT TRASH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
24 May 2011
We are very sorry for the experience you had at our hotel. I want to assure you that what you experienced at our hotel is not typical. Once, the front desk was notified of the smell in the hallway, the guest was asked to leave the hotel the same night. Due to our proximity to the Space Center, we host many school and children groups throughout the year and therefore have a no-tolerance policy when it comes to the suspected use of any illegal substance at our hotel. Also, we had your room as well as the hotel in general inspected and we did not find any bed bugs in that room or anywhere else in the hotel. It is possible there may have been some ants, but there were no signs of any bed bugs. Again, I apologize for the inconvenience but want to assure you that we take guest satisfaction very serious at our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
