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Homewood Suites by Hilton Houston - Willowbrook Mall – reviews, photos

3.0 of 5
7655 West FM 1960, Houston, TX 77070
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Homewood Suites by Hilton Houston - Willowbrook Mall
Ranked #63 of 430 hotels in Houston
4.0 of 5 stars 25 Reviews
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25 reviews from our community

    Trip type
Traveller rating
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    8
    4
    1
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Date Rating
Fairhope, Alabama
Top Contributor
56 reviews 56 reviews
Reviews in 25 cities Reviews in 25 cities
23 helpful votes 23 helpful votes
“Good Business or Extended Stay Hotel”
4 of 5 stars Reviewed 3 December 2011

My boyfriend and I stayed here recently on a two day trip to Houston for business. There was free parking at the hotel, but the lot was very small, especially considering that it was being shared with another hotel. The suite was large and comfortably appointed, though we found the bed to be rather uncomfortable. Front desk service was excellent, when there was a problem with my company's account, they resolved it quickly. They also happily provided us with a corkscrew when we brought back a bottle of wine. We were a little disappointed with the continental breakfast, because it didn't look very fresh or appetizing, we ended up eating elsewhere. That was the only meal we attempted to eat at the hotel, so I cannot speak to their lunch or dinner. The pool looked very nice, though we did not go swimming. However, the gym was tiny, it appeard to be a closet-turned-gym, and very poorly appointed.

On the whole, I would be happy to stay at the Homewood Suites again. It was also in a good location, right next to a mall, so family members traveling along could keep busy.

  • Stayed October 2011, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Elena Atieh, Director of Sales at Homewood Suites by Hilton Houston - Willowbrook Mall, responded to this review
6 December 2011
Dear Marinerjess, Thank you for taking time to review your stay at our Homewood Suites by Hilton in Houston, Willowbrook Mall. We are happy that we've accomplished our main goal of providing excellent customer service to you. We will be addressing the issues you've had during this stay and hopefully next time you will see improvements. We are looking forward to seeing you here again, soon!
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London, United Kingdom
Senior Contributor
45 reviews 45 reviews
Reviews in 27 cities Reviews in 27 cities
31 helpful votes 31 helpful votes
“Mike and all the staff are fantastic!”
5 of 5 stars Reviewed 11 November 2011

I stayed here many many times back in 2007 when Chad was the manager. Mike took over as manager and the change was seamless, the same high standards, friendliness and attention to details as before.

I can't remember the business managers name a lovely lady, friendly and so helpful when myself and my CEO stayed (thanks for the mug od candy in my room by the way).

Breakfast and evening snack is in the price making it a great value quality place to stay.

Willowbrook Mall is over the street so very convenient.

Would definitely recommend

  • Stayed June 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Elena Atieh, Director of Sales at Homewood Suites by Hilton Houston - Willowbrook Mall, responded to this review
6 December 2011
Dear Matt, Thank you for taking the time to write this wonderful review of your stay at our Homewood Suites by Hilton in Houston, Willowbrook Mall! Also, Thank you for being loyal to our hotel! We are very happy that we are able to keep up the same high standards of service that you've experienced in the past! We would love to have you here again, soon!
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Houston
Contributor
12 reviews 12 reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
“Meets expectations for Homewood Suites”
4 of 5 stars Reviewed 20 September 2011

This is your typical suburban hotel. Free parking is easy with 2-3 entrances from various points in the parking lot. The breakfast was also free and had an adequate assortment of continental items including a make your own waffle bar. The suite was nice with a door that closes between the living room and bedroom. The kitchen refridgerator was a good size and the kitchen was well appointed. Location was good for us as we were there for a wedding on the NW side of town, location quality would differ per hotel guest. There were many, many restaurants within walking and short driving distance and a nice mall is literally across the parking lot. Also, the pool and hot tub were indoors which made them useful in early March even though it was cool outside.

Room Tip: We used points on this hotel stay, it seemed to be well worth the points.
See more room tips
  • Stayed March 2011, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
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Elena Atieh, Director of Sales at Homewood Suites by Hilton Houston - Willowbrook Mall, responded to this review
6 December 2011
Dear DPBonfire,

Thank you for taking the time to post comments about your stay with us at the Willowbrook Homewood Suites by Hilton! We are happy that you enjoyed our hotel and we would love to have you stay with us again! Please think of us when coming back to Houston.

Best Wishes,
Elena
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Louisiana
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Great hotel and service”
5 of 5 stars Reviewed 8 September 2011

We were there with a soccer team for a tournament in Houston. We travel with sport teams alot and this hotel gave us the best service we have had. We were supplied with an ice chest full of water before every game. They were friendly and helpful.The rooms were large and clean. The staff went above and beyond with their service. We will definitely stay here again when we are in the area.

  • Stayed September 2011, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Elena Atieh, Director of Sales at Homewood Suites by Hilton Houston - Willowbrook Mall, responded to this review
6 December 2011
Dear Sherrinet,

Thank you for taking time to review your stay at our Homewood Suites by Hilton in Houston, Willow brook Mall! We are very happy that you enjoyed your stay and we are grateful for the nice comments! We are looking forward to your next stay with us!

Best Wishes,
Elena
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Colleyville, Texas
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Great Stay-clean and comfortable”
5 of 5 stars Reviewed 13 August 2011 via mobile

This hotel was a lot for $99 a night. Kitchenette, breakfast and very clean. Breakfast consisted of eggs, sausage, biscuits and gravy and the usual fare. I highly recommend this place.

  • Stayed August 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Homewood Suites by Hilton Houston - Willowbrook Mall

  • Homewood Suites Houston
  • Homewood Houston
  • Hilton Houston
  • Houston Homewood Suites
  • Houston Hilton
  • Houston Homewood
Address: 7655 West FM 1960, Houston, TX 77070
Price range (per night):* INR6,207 - 12,302

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Homewood Suites by Hilton Houston - Willowbrook Mall
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