My family of three stayed at the Homewood Suites Willowbrook for 2 nights in May 2011. The 1 bedroom king suite we had was spacious, clean, and updated. The complimentary breakfast in the morning far exceeded our expectations, as they had hot food each morning (and it was very good). The only issue I had was that both of our keys stopped working after the 1st night, so I had to walk all the way back down to the lobby from the 3rd floor to get it resolved. Of course it was late at night and my daughter was asleep in my arms. No worries though, it was quickly resolved and the front desk representative apologized for the error. The check in and out process was fast and easy and the hotel is located conveniently next to the mall with tons of dining options within walking distance. I'd stay here again in the future.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
6 June 2011
Dear Tampa1029,
Thank you so much for your nice comments! Our team strives to deliver great service to each and every guest on daily basis. Our goal is also to make you feel as close to home as possible, while traveling on business or pleasure. We want to be "Your home away from home". And, Thanks to satisfied guests like you, we feel that we succeed and we feel great about our jobs.
We are looking forward to having you and your family here soon!
Best wishes,
Elena Atieh
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC