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Back to Homewood Suites by Hilton Houston - Willowbrook Mall

Homewood Suites by Hilton Houston - Willowbrook Mall – reviews, photos

3.0 of 5
7655 West FM 1960, Houston, TX 77070
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Homewood Suites by Hilton Houston - Willowbrook Mall
Ranked #63 of 430 hotels in Houston
4.0 of 5 stars 25 Reviews
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25 reviews from our community

    Trip type
Traveller rating
    11
    8
    4
    1
    1
Date Rating
Louisiana
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Great hotel and service”
5 of 5 stars Reviewed 8 September 2011

We were there with a soccer team for a tournament in Houston. We travel with sport teams alot and this hotel gave us the best service we have had. We were supplied with an ice chest full of water before every game. They were friendly and helpful.The rooms were large and clean. The staff went above and beyond with their service. We will definitely stay here again when we are in the area.

  • Stayed September 2011, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask sherrinet about Homewood Suites by Hilton Houston - Willowbrook Mall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elena Atieh, Director of Sales at Homewood Suites by Hilton Houston - Willowbrook Mall, responded to this review
6 December 2011
Dear Sherrinet,

Thank you for taking time to review your stay at our Homewood Suites by Hilton in Houston, Willow brook Mall! We are very happy that you enjoyed your stay and we are grateful for the nice comments! We are looking forward to your next stay with us!

Best Wishes,
Elena
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Colleyville, Texas
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Great Stay-clean and comfortable”
5 of 5 stars Reviewed 13 August 2011 via mobile

This hotel was a lot for $99 a night. Kitchenette, breakfast and very clean. Breakfast consisted of eggs, sausage, biscuits and gravy and the usual fare. I highly recommend this place.

  • Stayed August 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask mspahr about Homewood Suites by Hilton Houston - Willowbrook Mall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas, Texas
1 review
“Awesome Service”
5 of 5 stars Reviewed 24 June 2011

I have stayed here every week for the last 2 months. The service is outstanding.
Omar goes above and beyond to make sure your stay is perfect.

  • Stayed June 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Rudy2011 about Homewood Suites by Hilton Houston - Willowbrook Mall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elena Atieh, Director of Sales at Homewood Suites by Hilton Houston - Willowbrook Mall, responded to this review
27 June 2011
Dear Rudy2011,

Thank you for taking the time to post a comment about your stay with us! We are so happy that you enjoyed it and we will make sure to recognize Omar's great performance. We are looking forward to having you here again!
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Colorado
Senior Contributor
31 reviews 31 reviews
Reviews in 21 cities Reviews in 21 cities
23 helpful votes 23 helpful votes
“Amazing Service, Comfortable Bed and Great Location”
5 of 5 stars Reviewed 13 June 2011

This has been the third time I have stayed here and have been impressed each time. The level of service is actually better than I receive at 5 star hotels, part of it is because they know your name and the level of service is uncompromised excellence.

Monday - Thursday evening they have the managers reception which is in essence a full meal, and the breakfasts are also great.

The location by the mall and off of FM190 makes it convenient for shopping as well as food.

Great place, and actually reserved it already for next year.

  • Stayed June 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by vballguy63 for Houston
Ask vballguy63 about Homewood Suites by Hilton Houston - Willowbrook Mall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elena Atieh, Director of Sales at Homewood Suites by Hilton Houston - Willowbrook Mall, responded to this review
20 June 2011
Dear Vballguy63,
Thank you for taking time to review your stay at our Homewood Suites by Hilton in Houston. We are very happy that you enjoyed our hotel and we would love to have you stay with us again! Please think of us when coming back to Houston.

Best Wishes,
Elena
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Tampa, FL
Senior Reviewer
10 reviews 10 reviews
Reviews in 8 cities Reviews in 8 cities
19 helpful votes 19 helpful votes
“Had a great stay”
5 of 5 stars Reviewed 3 June 2011
1
person found this review helpful

My family of three stayed at the Homewood Suites Willowbrook for 2 nights in May 2011. The 1 bedroom king suite we had was spacious, clean, and updated. The complimentary breakfast in the morning far exceeded our expectations, as they had hot food each morning (and it was very good). The only issue I had was that both of our keys stopped working after the 1st night, so I had to walk all the way back down to the lobby from the 3rd floor to get it resolved. Of course it was late at night and my daughter was asleep in my arms. No worries though, it was quickly resolved and the front desk representative apologized for the error. The check in and out process was fast and easy and the hotel is located conveniently next to the mall with tons of dining options within walking distance. I'd stay here again in the future.

  • Stayed May 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Tampa1029 about Homewood Suites by Hilton Houston - Willowbrook Mall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elena Atieh, Director of Sales at Homewood Suites by Hilton Houston - Willowbrook Mall, responded to this review
6 June 2011
Dear Tampa1029,

Thank you so much for your nice comments! Our team strives to deliver great service to each and every guest on daily basis. Our goal is also to make you feel as close to home as possible, while traveling on business or pleasure. We want to be "Your home away from home". And, Thanks to satisfied guests like you, we feel that we succeed and we feel great about our jobs.
We are looking forward to having you and your family here soon!

Best wishes,
Elena Atieh
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Additional Information about Homewood Suites by Hilton Houston - Willowbrook Mall

  • Homewood Suites Houston
  • Homewood Houston
  • Hilton Houston
  • Houston Homewood Suites
  • Houston Hilton
  • Houston Homewood
Address: 7655 West FM 1960, Houston, TX 77070
Price range (per night):* INR6,207 - 12,302

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