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Homewood Suites by Hilton Houston - Westchase – reviews, photos

3.0 of 5
2424 Rogerdale, Houston, TX 77042
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Homewood Suites by Hilton Houston - Westchase
Ranked #103 of 430 hotels in Houston
4.0 of 5 stars 28 Reviews
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28 reviews from our community

    Trip type
Traveller rating
    6
    16
    2
    3
    1
Date Rating
San Francisco, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Does not meet my expectations”
2 of 5 stars Reviewed 27 February 2011

For $149 per night I expect a rock solid internet connection. Internet access is as important as a shower for modern businessmen. The connection here still sucks as previously reported. There's no excuse for this as it is so inexpensive these days. Also the kitchen is very poorly equipped. The hotel claimed not to have any tablespoons, for Pete's sake. There was one pot in the room, so we had to get more from housekeeping. Breakfast was absolutely awful. The bed linens were cheesy. I feel ripped off. I expected much better from a Hilton. We won't be staying here again, that's for sure...not when there's so much competition.

  • Stayed February 2011, travelled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask chilihead98 about Homewood Suites by Hilton Houston - Westchase
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donna Colette, General Manager at Homewood Suites by Hilton Houston - Westchase, responded to this review
4 March 2011
We are sorry we were not able to provide you with the quality of amenities and service you deserves, especially when travelling for business. Because your stay with us is very important, we try hard to make sure all our guests have a rewarding experience at Homewood Suites. I am reaching out to you in order to make this right. Best regards, Donna Colette, GM
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Yokohama
Contributor
18 reviews 18 reviews
Reviews in 17 cities Reviews in 17 cities
9 helpful votes 9 helpful votes
“Very average, but I would stay here again”
4 of 5 stars Reviewed 18 December 2010
1
person found this review helpful

1. Breakfast & Dinner
Free hot breakfast is included and they also serve dinner on weekdays. The selections are nothing special, but I didn't expect a fabulous buffet in the first place so the breakfast & dinner was just fine with me.

2. Exercise facility
The exercise room was VERY small and the equipment was very limited. I didn't use it, but they have indoor pool which seems very nice.

3. Self service laundry
As far as I know, there was only 1 self laundry room in this hotel with only 2 washing machines and 2 clothes dryers. Sometimes both machines were in use or someone's clothes were still there.

4. Room
Kitchen and a fridge are nice and room was spacious. No flat screen TV.

  • Stayed November 2010, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask BGO7 about Homewood Suites by Hilton Houston - Westchase
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donna Colette, General Manager at Homewood Suites by Hilton Houston - Westchase, responded to this review
21 December 2010
Dear Guest,

On behalf of the entire Westchase Homewood Suites by Hilton Westchase Houston, TX. we want to thank you for staying with us and choosing us as your home away from home.

We thank you for responding on Trip Advisor and appreciate the good word.

We hope to accomodate you again should you ever visit our great city again.

Best regards and Safe travels - also, may you have a most prosperous New Year !

Donna Colette, GM
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Omaha, Nebraska
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
“Won't stay here again. Need upgrading and better internet access.”
2 of 5 stars Reviewed 13 July 2010

Most Homewood Suites I stay at are very nice, but my original room here had been slept in and not cleaned, bed was not made and TV was on when I entered the room. I got another room and an apology from the desk clerk, but I have been traveling for my job for 12 years and can count on one hand the number of times this has happened.

Also, this hotel did their internet access upgrade on the cheap with no Ethernet in the rooms, just WiFi that had a weak signal that ebbed and flowed due to it being over used and not enough bandwidth to go around. I see this in a lot of older hotels who have added internet access after the fact and did it cheaply as possible. I can't watch streaming video and large file downloads that I need and use for my job take forever. For what I am being charged for the room I expected much better.

  • Stayed July 2010, travelled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask CKinOmaha about Homewood Suites by Hilton Houston - Westchase
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donna Colette, Manager at Homewood Suites by Hilton Houston - Westchase, responded to this review
20 July 2010
We are sorry we were not able to provide you with the quality of services and amenities you deserve. Because business travel is very important, we try hard to make sure all our guests have a rewarding experience at Homewood Suites. I will be reaching out to you in order to make this right
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Canton,Ohio
Top Contributor
92 reviews 92 reviews
Reviews in 39 cities Reviews in 39 cities
21 helpful votes 21 helpful votes
“Good Choice”
3 of 5 stars Reviewed 26 June 2010

This is a nice hotel choice on the west side of town. The furniture is a little dated but overall the rooms had a nice lay out.

  • Stayed June 2010, travelled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Jaybird6676 about Homewood Suites by Hilton Houston - Westchase
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bloomingburg, New York
Senior Contributor
37 reviews 37 reviews
Reviews in 30 cities Reviews in 30 cities
19 helpful votes 19 helpful votes
“Much better than the Residence Inn Westchase”
4 of 5 stars Reviewed 26 December 2009

I am a platinum with Marriott so straying away takes a lot, but the Residence Inn down the road on Westheimer is just plain awful. Thus, I gave this place a shot since it literally is right across the street from my office. What a difference!
Rooms are recently renovated, furniture is clean, water is hot and bfast and dinners are wonderful. I will choose this place from now on over the Residence Inn for my twice a month trip to Houston. SORRY MARRIOTT!

  • Stayed December 2009, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Homewood Suites by Hilton Houston - Westchase

  • Homewood Suites Houston
  • Homewood Houston
  • Hilton Houston
  • Houston Homewood Suites
  • Houston Hilton
  • Houston Homewood
Address: 2424 Rogerdale, Houston, TX 77042
Price range (per night):* INR5,816 - 11,128

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Homewood Suites by Hilton Houston - Westchase
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