This was my second stay in a Homewood Suites--to be fair the first one was a brand new property and so very gorgeous......so a true comparison to an established property is difficult. The 1B suite was spacious and comfortable vs. a standard hotel room--really nice having the full-sized refrigerator and the microwave. The living room furnishings looked nice and were comfortable. The bed is starting to show it's age--the pillows and bedding were lovely, but the bed doesn't have much support anymore. When we saw the close proximity to railroad tracks and a main road, we were a little concerned about noise, but we did not hear a peep the entire stay--not even a toilet flushing in another unit--VERY quiet. The bathroom is also starting to show age and I had to clean something dried on from the commode handle upon arrival. The common areas are lovely and the hot breakfast was very tasty and plentiful--Reggie--who was the breakfast staff member, was very friendly and attentive to everyone--he does a wonderful job. Our checkout was friendly and fast too. The young man at the desk upon arrival could work on his eye contact, smiling and people skills a bit. There are lots of restaurants close by and we found a more direct way to the Kemah Boardwalk area after making the mistake of taking the 'not so scenic' tour the long way around. All in all, a comfortable stay for a good price for this area. Also, the little bottle of conditioner had obviously been partially used already and was back up with the new little bottles of toiletries.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
19 August 2011
In regards to yout TripAdvisor review about our Homewood Suites property in Houston, I ask that you please contact me, or let me know how I can reach out to you, Please give me a call at 281-486-7677 x 503 or e-mail me at joan.medland@hilton.com. Again, we want to make sure we meet the expectations of all our guests and value your feedback. I hope to have the opportunity to speak with you regarding your recent stay with us.
Best regards,
Joan Medland
Director of Sales
Houston, Texas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC