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La Quinta Inn & Suites Willowbrook – reviews, photos

2.5 of 5
18828 State Highway 249, Houston, TX 77070
Hotel amenities
La Quinta Inn & Suites Willowbrook
La Quinta Inn & Suites Willowbrook
La Quinta Inn & Suites Willowbrook
La Quinta Inn & Suites Willowbrook
La Quinta Inn & Suites Willowbrook
La Quinta Inn & Suites Willowbrook
Ranked #61 of 430 hotels in Houston
4.5 of 5 stars 14 Reviews
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14 reviews from our community

    Trip type
Traveller rating
    9
    2
    2
    1
    0
Date Rating
Zurich, Switzerland
Senior Contributor
32 reviews 32 reviews
Reviews in 24 cities Reviews in 24 cities
9 helpful votes 9 helpful votes
“First time in LQ and loved it!”
5 of 5 stars Reviewed 2 January 2012

We came in by accident (other hotel didn't guarantee our reservation!) and loved it. We stayed one week and got a weekly rate for a superb room. We had a double room with kitchenette and small living room separated to the bed room. Both rooms do have a TV (just in case you're not travelling all alone :))Bathroom is small but ok. Our room was located on the 2nd floor right next to the laundry room, for a longer stay a really great service.
The staff was very friendly, forgot the name of the lady at the reception: she knows a tiny bit German and Russian. We felt very welcomed. Breakfast was great, more than you expect as an European traveler in the US (normally you have sweet orange juice, waffles and untasty toast). We had scrambled eggs, bacon, fruits, yoghurts....yes, a good start for a breakfast lover!
If you stay for a week you can choose what days your room gets cleaned (twice a week). This works out fine and it was clean. Satisfied with all of it.
Outside it has two pools, one of it a small jacuzzi, a sports room...all of it clean!

  • Stayed October 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask joyfulflower about La Quinta Inn & Suites Willowbrook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Berlin
Top Contributor
68 reviews 68 reviews
Reviews in 54 cities Reviews in 54 cities
25 helpful votes 25 helpful votes
“Not so good”
2 of 5 stars Reviewed 29 November 2011
1
person found this review helpful

I don't know how people can like this place so much. I didn't have a very pleasant stay. Check-in was ok, but the lady at the desk wasn't overly friendly. Then I arrived at my room (219). First ist looked nice. It had been a studio suite, a little bit dated but still well mantained. Then I had to use the bathroom. On the floor I found not ne but at least half a dozen black long hair all over the floor. Later I found trash under the desk. I went to the front desk and I got another room. But that one was worse. There were huge stains on the linen as well as long black hair. Also they lamps in the bedroom weren't working. I went back to the front desk and told the lady. She sent me to a third room. Same thing, huge stains on the linen and cookie crumps on the floor. I finally stayed in the frist room because at least the bed was clean. Besides that I was unable to check in for my flight because they had only one computer in the business center without a working printer. They weren't unable or unwilling to help me at all.

  • Stayed November 2011, travelled solo
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask babdr80 about La Quinta Inn & Suites Willowbrook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lq249, Manager at La Quinta Inn & Suites Willowbrook, responded to this review
8 December 2011
Thank you for taking the time to tell us about your experience at the Houston Willowbrook La Quinta Inns & Suites. I am so sorry that your stay did not meet your expectations; please allow me to express my sincerest apologies.

I can assure you that we will be addressing these issues and we will also be looking at some of our cleaning procedures to make sure we are doing everything possible to give our guest the best hotel experience possible. I thank you for your feedback because there is nothing more important then our guest’s satisfaction.

Your satisfaction and continued trust in La Quinta Inn & suites is our top priorities. We look forward to showing you that we are working hard to make sure each visit meets your expectations and our high standards.

Sincerely,

Sales Manager
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Dallas, Texas
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“We love our pet friendly hotel chain!”
5 of 5 stars Reviewed 13 November 2011

We stayed at this La Quinta and will be again shortly. We travel with our doggies as much as possibole and they love it. We got a suite the last time we stayed here and it was very comfortable and roomy. The breakfast was hot and very good!

  • Stayed October 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Betty_BoopTexas about La Quinta Inn & Suites Willowbrook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
1 review
“Good value for the $$”
3 of 5 stars Reviewed 12 October 2011

We had a suite with a queen bed and pull out sofa. The room was clean, furnishings and bedding very nice. Even the sofa bed was comfortable.

Location is just down the street from Willowbrook Mall, so plenty of shopping and restaurants.

Staff was accommodating. Breakfast was just fine.

Overall, a very good value for the money.

  • Stayed October 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Susan L about La Quinta Inn & Suites Willowbrook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lq249, Director of Sales at La Quinta Inn & Suites Willowbrook, responded to this review
13 October 2011
We very much appreciate your comments regarding your stay at the Houston Willowbrook La Quinta Inns & Suites. It is always a pleasure to receive positive feedback and to know how are guest are enjoying there stay.

At La Quinta Inns & suites, we are constantly striving to provide excellent service and satisfaction to all of our guests. We are especially grateful when a guest takes the time to write a review so others may see how we are doing.

Thank you for the oppurtunity and we hope to see you again real soon!!

Sincerely,
Sales Manager
La Quinta Houston Willowbrook
lq0736dos@laquinta.com
281-897-8868
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Houston, Texas
1 review
“BEST PLACE IN THE HOUSTON AREA”
5 of 5 stars Reviewed 3 October 2011

The front desk staff and housekeeping staff were wonderful, they made sure my stay was the best, always polite and treated me like family. Loved the full sized fridge and stove top.

Room Tip: All the rooms are great, if you come try and get the S1-King its the biggest king they have
See more room tips
  • Stayed September 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Randy P about La Quinta Inn & Suites Willowbrook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lq249, Director of Sales at La Quinta Inn & Suites Willowbrook, responded to this review
13 October 2011
Thank you so much for the feedback Randy. I am very happy our staff made your stay feel special and you are apart of our family when staying at La Quinta.

We are constantly striving to provide excellent service and satisfaction to all of our guests. We are especially grateful when a guest takes the time to write a review letting us know how there stay was.

We hope to see you again soon.

Sincerely,

Sales Manager
La Quinta Houston Willowbrook
lq0736dos@laquinta.com
281-897-8868
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about La Quinta Inn & Suites Willowbrook

  • Houston La Quinta
Address: 18828 State Highway 249, Houston, TX 77070
Price range (per night):* INR5,816 - 7,773

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