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Embassy Suites Hotel Houston - Near The Galleria – reviews, photos

3.5 of 5
2911 Sage Road, Houston, TX 77056
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Embassy Suites Hotel Houston - Near The Galleria
Ranked #42 of 430 hotels in Houston
4.0 of 5 stars 107 Reviews
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107 reviews from our community

    Trip type
Traveller rating
    52
    27
    13
    8
    7
Date Rating
Texas
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Great Stay”
5 of 5 stars Reviewed 30 January 2012

What a wonderful place! From the beautiful swans in the ponds in the lobby to the Starbucks coffee served at the breakfast bar, the Embassy Suites Hotel Houston - Near the Galleria is the place to stay when in the area. The staff are friendly, rooms are spacious, and beds are comfortable. We have been coming to the Galleria for dance events for 5 years. This was the first time we stayed at the Embassy Suites and will be where we stay from now on. Great!

  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask texasmom56 about Embassy Suites Hotel Houston - Near The Galleria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brittany Wherry, Guest Relations Manager at Embassy Suites Hotel Houston - Near The Galleria, responded to this review
12 February 2012
Thank you TexasMom! We are glad to accommodate a place for you and the dance team to stay. I was personally here during those nights and I loved the enthusiasm of the young ladies. I'm so glad you and your family enjoyed yourselves during your visit. We thank you again for allowing us the opportunity to serve you and hope to see you again if you return to the Houston area!
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Dayton, Nevada
Senior Contributor
37 reviews 37 reviews
Reviews in 28 cities Reviews in 28 cities
18 helpful votes 18 helpful votes
“Modern, Clean with Floating "Logo" Ambassadors”
5 of 5 stars Reviewed 21 January 2012
1
person found this review helpful

Stayed here for work -- love the amenities, even though I had to travel a bit to and from my client. Stayed on the renovated Hilton Honors floor -- what a delight. All the upgrades you would hope for. Clean, comfortable, quiet. Proper functioning heating & a/c. Comfortable bathroom and plumbing. Coffee service replenished each day -- no details forgotten. Housekeeping attentive and honest. Manager reception nice -- a decent assortment of beverages. The lobby setting soothing -- nice seating areas, including typical tables & chairs along with sofas and overstuffeds. Steve Keup the GM dropped by and we chatted -- professional and he actually cared about my opinion (rather than a quick smile and nod). Chef (at dinner) was proud of his work, and actually came by to see what I thought. A bonus: the mated pair of swans floating in the "brook" that winds its way through the lobby. How soothing after a long day of client focus. To the animal rights activists: they are safe and well treated, cared for with TLC. True, they aren't out in the wild -- but then again, their predators aren't in the lobby. A tradeoff I can easily live with.

Room Tip: I didn't notice any negatives.
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  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask TravelPrincess69 about Embassy Suites Hotel Houston - Near The Galleria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brittany Wherry, Guest Relations Manager at Embassy Suites Hotel Houston - Near The Galleria, responded to this review
24 January 2012
We appreciate you taking the time to give us your positive feedback. We love to hear from our guests and are so glad to know you were completely satisfied with your experience here at our hotel. We look forward to having you stay with us again. If you need any assistance with future reservations please do not hesitate to give us a call, 713-626-5444. Thank you again!

Sincerely,

Brittany Wherry
Front Office Supervisor
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Brisbane, Australia
Contributor
12 reviews 12 reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
“Great Business Hotel”
5 of 5 stars Reviewed 20 January 2012

I have spent months living in this hotel over the past few years and found it to be very comfortable. Price is reasonable and the food is good. The free breakfast suits whatever you feel like. The staff are generally very friendly and helpfull. Have not used the pool but it generally looks good. Rooms are spacious and clean. Most have recently been refurbished. Internet is free in the lobby and free for gold or above HHonors members. A desk in the lounge and bedroom is good for working. Bedding is comfortable although the pillows could do with changing as i went through the 4 in the room to find usable ones. I like the 2 x 40inch plasmas in the room (one in bedroom one in Lounge). Reasonable selection of channels. It is close to the shops so good for walking to other restaurants or to any of the shops. Free shuttle bus is usefull when weather is no good or you have to carry something.

Room Tip: Higher floors get less noise from the atruim. If you get a king room and not a double you get more s...
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  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask MandyandTim about Embassy Suites Hotel Houston - Near The Galleria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brittany Wherry, Guest Relations Manager at Embassy Suites Hotel Houston - Near The Galleria, responded to this review
24 January 2012
Thank you Mandy and Tim for your kind review of our hotel. We aspire to be your 'home away from home" and I am glad we accomplished that with your stay. I will let the appropriate department know regarding the pillow situation, thank you for bringing it to our attention. We hope you stay with us again in the future, we would pleased to have you!

Sincerely,
Brittany Wherry
Front Office Supervisor
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Vancouver, Canada
Senior Contributor
23 reviews 23 reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
“Great location, quiet and well priced”
4 of 5 stars Reviewed 16 January 2012
1
person found this review helpful

Just got back from a weekend in Houston. I stayed at the Embassy Suites Houston Galleria.
This hotel is close to everything. One block walk from the Galleria shopping center. Easy freeway access.

The hotel hasn't changed much since the last time I stayed there two years ago. However I was told that there are renovated suites on the third floor. I arrived too late last Thursday afternoon to get one. My suite was comfortable and quiet. Two 40" flat screen TVs, microwave oven in the cupboard near the sink and a small refrigerator.

Since the last time I was there the lighting in the suite has improved by adding additional lights. The lighting in the bathroom is a little below par.Evelyn and Crabtree products in the bathroom. Suite was provided with three bath towels.

Very quiet hotel since the bedroom is at the back of the suite and they have great blackout blinds. The king bed was a little on the soft side for my liking, but I had a great nights sleep.

There are desks in the living area and the bedroom. Lots of outlets to charge computers and phones.

Every afternoon there is a complimetary Manager's happy hour with drinks and snacks in the bar. Nice touch.

The breakfast is included and there are made to order omlettes and pancakes. Starbucks coffee and a good selection of fruit and yoghurt. The pastries, breads and bagels are very average.

There is an indoor pool and well equipped gym on the main floor.
There is a pair of resident swans that reside in lobby. You'll see the swan motif throughout the hotell. There was a black swan photo in my bathroom.

Parking is easy all surrounding the hotel. Very easy to exit or enter from all around the hotel. you can even access the nextdoor Staybridge suites parking lot without going out onto the street.

The Galleria shopping center can easlily be accessed by walking down Sage Street and going around the corner or short cutting across the church parking lot. There is an access gate on the Embassy Suites parking lot.

The location is superb and getting onto the freeway is less than five minutes unless it's Friday afternoon. Avoid driving by the Galleria as all the parking garage traffic pours out onto Alabama Street.

Room Tip: Ask for a renovated room. January 2012 only the third floor had been done.
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  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask blibin about Embassy Suites Hotel Houston - Near The Galleria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BlakeThorvaldsen, Front Office Manager at Embassy Suites Hotel Houston - Near The Galleria, responded to this review
20 January 2012
We thank you very much for your response. We appreciate all the details you have left for future guests to review. We hope to see you again soon at our hotel and please let us know if there is anything that we can do to help you with any future reservations. Take care.
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Reviewer
3 reviews 3 reviews
“The hotel it self and the chef at night was great his name is chef james”
5 of 5 stars Reviewed 9 January 2012

Thanks again embassy hotel I love coming to the hotel and enjoying everyone but I'm and big food person so me and family love visiting the cook there he has an great smile and nice thumbs up to chef james thanks to the hotel staff.

  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Embassy Suites Hotel Houston - Near The Galleria

  • Embassy Suites Houston
  • Houston Embassy Suites
Address: 2911 Sage Road, Houston, TX 77056
Price range (per night):* INR8,388 - 13,029

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