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Comfort Suites – reviews, photos

2.5 of 5
11440 Clay Road, Houston, TX 77041
Hotel amenities
Comfort Suites
Comfort Suites
Comfort Suites
Comfort Suites
Comfort Suites
Comfort Suites
Ranked #231 of 430 hotels in Houston
3.5 of 5 stars 9 Reviews
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9 reviews from our community

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Traveller rating
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Date Rating
Chicago, Illinois
1 review
“Exceptional Service & Stay”
5 of 5 stars Reviewed 9 August 2010

My stay at this establishment was wonderful. The staff was very kind and helpful. The complementary breakfast was very good as well. I had made the mistake of NOT booking my second week of business stay with this hotel and went with another nearby hotel which was was just about the same in price per night - but the BIG difference was the PEOPLE factor. The hosts at this establishment were very people friendly and were not afraid to speak to you and did not ignore you as you walked in the door. I am sad to say that the other hotel that I did stay at for my second week were NOT very friendly – and a COMPLETE turn off. I will not be staying at the other hotel next time and instead be staying this hotel. Excellent service – it is something that is often an understatement at most establishments nowadays….but not at this hotel. Nicely done!!!!

  • Stayed July 2010, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask mekno9 about Comfort Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oklahoma
1 review
“It was very good”
5 of 5 stars Reviewed 17 April 2010

The staff went out of there way to make my stay a very good one if we needed any thing they made sure we got what we needed.

  • Stayed February 2010, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask ben1953 about Comfort Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, California
1 review
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“1 star motel for a price of a 5 star hotel”
2 of 5 stars Reviewed 26 August 2009
1
person found this review helpful

I stayed in the hotel for 6 nights. It was a business trip, so I did not really care much about hotel room, as long as it provides minimum necessities and close to the facility I was sent to work at for a week. There is nothing "suite" about this hotel, except they crammed a sofa and a coffee table into the room. Everything in the room is old, very old or in need of repair / replacement. Air conditioner has trash inside, very old and loud. Iron did not work properly, there was no shampoo left in the bathroom on the second day of my stay there. Overall, nothing was terribly wrong, but everything you'd expect from a 1 star motel, except for the price.

My company has some kind of discount agreement with that chain. So with that corporate discount, 3 weeks advance reservation I got a rate of $135 a night plus tax. I got into the hotel and there was a line of people at check in. For some reason computer was running very slow at the front desk, so it took 20 minutes for the clerk to check in every person in line. Person in front of me was an underage girl (she had to explain the clerk why she had an underage driver license) who did not have reservation or even credit card. To my surprise she got a rate of $99 a night. So $99 in cash is what you get charged for one night if you just show up. Guy with corporate discount and a 6-night stay gets charged $36 more... Hmmm... Well, maybe a guy with a corporate discount will go some place else next time.

  • Stayed August 2009, travelled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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“Subpar by Far”
2 of 5 stars Reviewed 12 October 2008
1
person found this review helpful

On a business trip after Hurricane Ike, hotel availability in Houston was scarce. The vendor got this hotel for us. It was OK, a place to sleep but nothing more. The room was dirty. The shower had left over soap and shampoo from the previous guest. The jacuzzi had hair in it -- I didn't even want to think about the bacteria in the pumps.

Breakfast was OK. Very poor selection of cereal -- hey, I'm not that picky. Ended up making waffles, but by day 3 of 5, the waffle maker was broken too.

If you really need a room, or get this cheap go for it, otherwise, you can do better.

  • Stayed October 2008, travelled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check-in / front desk
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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Baton Rouge, LA
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
“Great Hotel”
5 of 5 stars Reviewed 20 August 2005
1
person found this review helpful

I recently returned from this Comfort Suites. I got the jacuzzi suite and it was great. The room was bigger than I've seen in a while and everything was in order. The room and the bathroom were clean. I liked that although there was a jacuzzi in the room, there was also a shower and bathtub in the bathroom. The staff was helpful and the breakfast was good. The waffle maker definitely made me smile. The hotel is located directly off the Beltway 8 and close to malls and restaurants. I will definitely stay here again.

  • Stayed August 2005
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Additional Information about Comfort Suites

  • Comfort Suites Houston
  • Houston Comfort Suites
Address: 11440 Clay Road, Houston, TX 77041
Price range (per night):* INR5,760 - 9,898

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