Staying at this La Quinta is the worst hotel experience I've had in many years. I booked the room through Hotwire, a service I've used frequently and been satisfied with in the past. I had specified a hotel in the Sugar Land, TX area (Sugar Land is a very nice suburb of Houston). I picked the second hotel listed according to value as is my typical practice. This practice has in the past insured a good quality hotel at a reasonable rate -- not the best but not the cheapest. When the hotel name popped up with a Houston address I wasn't alarmed as I knew that there was a LaQuinta just outside the Sugar Land city limits and assumed this must be the hotel. I was also reassured as I've stayed in LaQuinta properties before and they have been decent mid-range hotels. As I drove to the property I passed the LaQuinta near Sugar Land and noticed it was not the correct address. Some 16 miles later (and about 18 miles from Sugar Land) I came to the property. I know Houston well and this property is in a very crime ridden area (had I read the review before going I would have read about the guest who was robbed in the stairwell). When I parked I noticed that there was a sign in front of almost every space warning guests to take all valuables out of their cars. I also noticed the exterior of the hotel did not seem to be well maintained. I called Hotwire at that time to see if they could switch me to a hotel in the Sugar Land area but they were adamant that this hotel was within the Sugar Land area. There were some difficulties checking in and getting a clean room (the one upside to my stay was the very courteous young lady at the front desk named Anna). Apparently the housekeeping staff is off on Sundays (the day of my check in) and Anna had to physically go up and find a clean room for me. When she found a room, it had no towels, but she told me she would round some up and get them to me as soon as possible (which she did). My room was on the second floor which necessitated a ride in the very filthy elevator. Walking down the corridor to the room, I noticed filthy and bumpy carpeting. My room was reasonably clean but I noticed the housing on the AC unit was broken and trim around the bath tub was peeling away. I also noticed the beds were placed on metal frames which extended past the beds themselves. I once again called Hotwire to ask for a transfer and explained the dilapilated condition of the property and even mentioned the weird bed setup, but they still wouldn't budge on the no exchange policy. Unfortunately in the middle of the night I got up to use the restroom and on the way back I ran my foot into the weird frame which stuck out from under the bed and was covered by the bedspread I had turned down. When I got up the next morning, I could tell that I had probably broken a toe on the bedframe. I reported this to the front desk and they said they would turn in an incident report. I did call Hotwire again and told them that I would be checking out a day early and I felt they should refund the unused day, but whether they did or not it wasn't really worth staying at this hotel another night. My recommendation to anyone looking to stay at this hotel is to pass it up and also not to book rooms through Hotwire.
- La Quinta Houston
- Houston La Quinta
