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Sheraton Houston Brookhollow Hotel – reviews, photos

3.5 of 5
3000 North Loop West, Houston, TX 77092
Hotel amenities
Sheraton Houston Brookhollow Hotel
Sheraton Houston Brookhollow Hotel
Sheraton Houston Brookhollow Hotel
Sheraton Houston Brookhollow Hotel
Sheraton Houston Brookhollow Hotel
Sheraton Houston Brookhollow Hotel
Ranked #34 of 430 hotels in Houston
4.5 of 5 stars 136 Reviews
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136 reviews from our community

    Trip type
Traveller rating
    60
    39
    24
    4
    9
Date Rating
Long Beach, California
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Excellent Stay...”
4 of 5 stars Reviewed 11 February 2012 via mobile

We stayed here because we were in town for a wedding. I was a little on the hesitant side of staying here because of the reviews but I must say I was impressed on the level of I received during my stay. I stayed on the club level (10th fl.) and the beds were supper comfy and really clean. I will definitely stay here again should I return. Beware of the construction in the area...that was the only down side of my stay.

  • Stayed February 2012
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask BWAJ about Sheraton Houston Brookhollow Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly Ann McMillin, Manager at Sheraton Houston Brookhollow Hotel, responded to this review
28 February 2012
Dear BWAJ,

It’s great to hear you enjoyed the hotel, our service and had an opportunity to stay on the Club Level. Hope you had a great time at the wedding, we hope to see you again soon!

Best regards,

Tom Chigoy, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
“Another great stay at the Brookhollow.”
4 of 5 stars Reviewed 1 February 2012

Another great stay at the hotel. Front desk staff is always professional. This trip, "Mauricio", as usual, is professional, but, as always, sincerely friendly. This, understandably, makes one feel more welcome. Every time a trip was made to the parking area, to retrieve something from the car, security presence made itself known.

Room Tip: Ask for a room with a view of the city, or a view of the pool.
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  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Elvaandov about Sheraton Houston Brookhollow Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly Ann McMillin, Manager at Sheraton Houston Brookhollow Hotel, responded to this review
28 February 2012
Thanks very much for your repeat business Elvaandov, we greatly appreciate it. Thanks especially for recognizing Mauricio, it absolutely made his day! We look forward to seeing you again next time.

Yours truly,

Tom Chigoy, General Manager
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Danville, VA
Contributor
13 reviews 13 reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
“Great stay”
5 of 5 stars Reviewed 29 January 2012

I was at this hotel Dec 5-9, 2011 for a business trip. The hotel is not so easy to find by GPS, i had typed in the wrong zip code. After I found the hotel, everything was great. Internet speeds were good. The hotel is very clean, and the staff is very courteous and helpful. They are very knowlegeable about the area, and even have a handout of nearby restaurants with address, miles from hotel, and phone numbers. Beds are very comfortable and plenty of sheets, towels, extra pillows. THe only downside right now is the construction on the road outside the hotel. You can almost miss your turn into the parking lot at night if not careful. Other than that this hotel i would recommend to anyone. It is one of the nicer hotels I have stayed with in Houston. Thanks for the great week!

  • Stayed December 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask bridges24540 about Sheraton Houston Brookhollow Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly Ann McMillin, Manager at Sheraton Houston Brookhollow Hotel, responded to this review
28 February 2012
Thanks very much bridges24540 for your five star review! We love hearing from our guests and I appreciate you taking the time to share your experience. We’re looking forward to the completion of the construction, I completely understand your frustration.

Take care,

Tom Chigoy, General Manager
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Houston, Texas
Senior Contributor
32 reviews 32 reviews
Reviews in 20 cities Reviews in 20 cities
9 helpful votes 9 helpful votes
“Noisy night”
3 of 5 stars Reviewed 26 January 2012
1
person found this review helpful

We stayed at the Sheraton Brookhollow in Houston after a family member's wedding. The hotel has been recently redecorated, and the staff was nice. But the location is less than desireable. The hotel sits at the intersection of two of Houston's busiest freeways, and rooms facing the front of the hotel are especially noisy. There is construction along the feeder road in front of the Sheraton, so getting in and out can be tricky if you don't know Houston traffic patterns very well. The rate was reasonable; this seems to be the hotel of choice for church groups, family reunions and business people. You'll need a car since there are no restaurants within walking distance.

  • Stayed January 2012, travelled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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See 3 more reviews by Scout1960 for Houston
Ask Scout1960 about Sheraton Houston Brookhollow Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly Ann McMillin, Manager at Sheraton Houston Brookhollow Hotel, responded to this review
28 February 2012
Dear Scout 1960,

I appreciate you taking the time to review our hotel and agree with you that the construction is a source of frustration, we can’t wait until it’s finished! Hope you and your family enjoyed the wedding.

Sincerely,

Tom Chigoy, General Manager
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Houston, Tx
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Excellent Service”
5 of 5 stars Reviewed 11 January 2012

We used this hotel for our out of town guests during my son's wedding. They were very flexible and worked with us on rooms and shuttle times up until the week of the wedding. Every wedding guest who stayed here told me the rooms were very nice and clean and that the staff was excellent. The hotel provided several shuttles to the wedding location for a small fee which was a great help for those not familiar with the area. I would definitely recommend this hotel for any stay in Houston.

  • Stayed January 2012, travelled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask stricarol about Sheraton Houston Brookhollow Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly Ann McMillin, Manager at Sheraton Houston Brookhollow Hotel, responded to this review
28 February 2012
Thanks for your review and recommendation stricarol, and congratulations to your son and his bride! It was our pleasure to provide shuttle service to you and your out of town guests and are glad everyone enjoyed their stay with us.

Best regards,

Tom Chigoy, General Manager
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Additional Information about Sheraton Houston Brookhollow Hotel

  • Sheraton Houston Brookhollow Motel
  • Sheraton Houston
  • Houston Sheraton
Address: 3000 North Loop West, Houston, TX 77092
Price range (per night):* INR5,816 - 12,358

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