We stay at Holiday inns Often in nine different cities ! This Holiday. inn had only one good thing...the front desk clerk was wonderful. BUT it was downhill after that. my firstl floor room was handicapped and is disrepair. The bedding was spotted. the mattress was like sleeping on plywood and the shower was not clean YUCK. And UGH. I then sent an e.mail to someone named MINA thar works for the Holiday Innmain office and received a stupid non responsive did not care reply. U gh . Thanks ..but no. Thanks. I will tell at least thirty people I work with about this disaster hotel. if they do not renovate soon...well..Then they should close...awful experience for sure

Stayed from a Saturday until Monday for a recent business trip. Compared prices to other nearby hotels and this place offered a better deal. The room was clean and spacious enough to get around in. They had an ample buffet breakfast Sunday morning. The staff was friendly and would help when needed. There is a steak house restaurant 100 feet in front of the hotel and there is a Kinko's a few blocks down the street. The hotel is located on the service road along the I-10, allowing for easy access to the freeway. Overall, if your looking to spend a few nights on a business trip and don't expect anything fancy, this place is a great value for the money

The hotel is comfortable and clean. Usual selection of Holiday Inn breakfast is availalbe. Well made and cleanly presented. However, the front desk staff have no idea what constitutes good customer service. We checked in and they ran through all the usual prepared speech. It gets boring once you have heard it so many times. They ran through the speech so quickly - must be bored themselves with repition - that I had to ask a couple of questions for clarity. I went down to ask for toothpaste and had to wait for some time for the staff to complete their conversation before I was acknowledged. When I asked for the toothpash - the sign encourages you to ask if you forget - the look I received from the man at the desk made me feel like some kind of beggar. Upon checking out the girl at the desk was tapping away at the computer. No one else around but she didn't acknowledge me at all. Whilst still looking at her computer screen she said - checking out? Room number? - without lifting her eyes from the screen. The bill was printed and presented to me again whilst she looked at the screen.
Come on. At least acknowledge the guests whithout which you would NOT have a job.
Would I recommend the hotel? It's clean and safe. Although we had a room facing the freeway the noise did not keep us from sleeping. But it does lack customer service. There are plenty of hotels alongside this one. If I went to that area again, I'd spend my money elsewhere. It might be better appreciated!!!!!

The property seemed to cater more to corporate/business travelers which may be the reason that during our weekend stay we encountered very few other guests. The property was relatively quiet -- even being located directly behind two restaurants and near I-10. The hotel is relatively new and the only negative issues we encountered was the smell of fresh paint on the elevator doors and an over-sized armoir in the bedroom. The complimentary breakfast buffet was well stocked and the seating in the lobby was ample for us to enjoy our breakfast without rubbing elbows with other guests. We felt with its location and being a relatively new property we received a good value for our $89/night rate.