They assigned me a room which had guests for the past 2 days and had not checked out yet. When I opened the door to enter the room I was allotted, I was shocked to see a person sitting inside the room. When I went back and complained they did not bother to apologize. They gave me another room which was reeking with smoke smell and had to go again to front desk to get another room.
All this drama took more than 30 minutes of my vaiuable time in the evening. I was tired after my trip to Houston and was looking forward to rest and instead I wasted 30 minutes going up and down the hotel.
- Holiday Inn Houston
