There is a downside to Tripadvisor that shows its face occasionally - a self fulfilling prophecy, here's how it works.......................
An average hotel / service / (whatever) gets some good reviews and the Manager responds to the reviews with kind words to the reviewer and more follow, the hotel climbs the popularity ladder and then people start to choose it because its near the top. To get in on the 'love fest' action they then also write good reviews and get fawned on by the management etc etc etc even though its in relaity no better than other similar products.
Suprisingly the one "I don't get it" review gets no management response - so this perfectly adequate hotel becomes the 4th best in Houston - really ????? This is a sub-brand chain hotel in office central, how can that be ?
I have stayed here quite a few times as well as the Courtyard Marriot just across the way - I like the HGI slightly more, the Courtyard is marginally less nice overall but it is 194 in the ranking which would make this HGI just above that so here's and honest review of this hotel - stayed here 3 nights this week.
Check-in - friendly enough but nothing special no welcome back etc, interestingly some colleagues didn't get the free breakfast coupons that come with our company rate here - arguements ensued and end result they didn't get them apparently because they had booked through an agent ...........just as I had and received them - get it sorted guys !
Rooms - nice enough but a bit dated, really think these chains should have central air con, hate the noisy wall / window units
Cleanliness - had a good look round as others have waxed lyrical, clean enough I suppose but lots of corners not vacumed, same in bathroom so pretty average.
Bed - really like these adjustable ones
Toiletries replaced sometimes
Wireless - really slow in higher rooms, spoke to reception to see if anything could be done and the answer was its working ok
Food - absolutley average, really nothing great to write home about, usually choose to eat out for that reason
Breakfast - didn't bother to use my vouchers as last time cooked was very greasy so has put me off
Check-in staff general - always felt I was breaking in on some gossip as I passed and it went quiet a couple of times, no friendly hello's etc - pretty poor really.
So, all in all a really average hotel that thinks its one of the top ones in Houston and clearly isn't - can we have some more honest and realistic reviews on here please to stop this kind of thing from happening and maybe some consideration of what can actually be done better by management so they actually try.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4 December 2011
Dear OmanRob,
Your thoughtul critique of your perceptions while a recent guest of ours indicates your experiene as a seasoned traveler. As such, they provide valuable insight into just how effective we are in preparing for your arrival and in our service delivery. I assure you we will use your remarks and those from our other high valued guests to validate the progress we are making. We do appreciate your decision to stay with us and welcome your return visit. We'll make every effort to earn your trust.
Best regards,
Kenneth F. Friesen CHA
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC