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Hilton Garden Inn Houston Energy Corridor – reviews, photos

3.0 of 5
12245 Katy Freeway, Houston, TX 77079
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Hilton Garden Inn Houston Energy Corridor
Ranked #8 of 430 hotels in Houston
4.5 of 5 stars 94 Reviews
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94 reviews from our community

What travellers say about this hotel
  • Very clean(5)
  • Flat screen TV(4)
  • Last months(3)
Traveller rating
    66
    21
    6
    0
    1
Only show reviews for Family (19) | Couples (13) | Business (51)
Date Rating
Seattle, Washington
2 reviews
2 helpful votes 2 helpful votes
“Enjoyed my stay”
5 of 5 stars Reviewed 20 January 2012
2
people found this review helpful

Free internet and free parking, always a good thing! I've paid as much as $14 for internet and $20 for parking at other places. I like the location - easy access to a major freeway but set away from the freeway so that you don't hear all that freeway noise, which can be annoying if you're a light sleeper. I like the room. The microwave and mini-fridge came in handy. The adjustable bed gets high marks from me. That along with the comfortable pillows made for a good night's sleep. Only negative comment would the a/c unit being a bit loud for my taste but then I'm never heard a really quiet one either. The most important thing for me is that I have a clean room and that indeed was the case. The lobby is nice and inviting. Nothing special in terms of staff service but still a job well done in check in and check out and housekeeping. There are plenty of restaurants around and a shopping mall just a few miles away. I would definitely stay at this hotel again.

  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask alan b about Hilton Garden Inn Houston Energy Corridor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken Friesen, General Manager at Hilton Garden Inn Houston Energy Corridor, responded to this review
23 January 2012
Dear Alan B,
Thanks for sharing your impressions with us about the facilities and service you experienced while a guest of ours. We sincerely appreciate your comments and want to extend a hearty welcome for a return visit soon.

Sincerely,

Kenneth F. Friesen CHA
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Louisiana
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Great location off Katy Freeway”
5 of 5 stars Reviewed 6 January 2012
1
person found this review helpful

If you are looking for a hotel in the western part of Houston, this is a good choice. Easy access to the Katy Freeway but far enough from the road to be quiet. This hotel is only a few years old and I have stayed there 3 times. Weekend rates on priceline are under $50.

Room Tip: To go west on the I-10, you can access Dairy Ashford via a toad by the nursery.
See more room tips
  • Stayed December 2011, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask LouisianaTravelor about Hilton Garden Inn Houston Energy Corridor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken Friesen, General Manager at Hilton Garden Inn Houston Energy Corridor, responded to this review
13 January 2012
Dear LouisianaTravelor,
Thanks for the comments regarding your impressions during your recent stay with us. We always enjoy having you with us and trust you will come back soon.
Best regards,
Kenneth Friesen CHA, General Manager
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NY
Top Contributor
51 reviews 51 reviews
Reviews in 15 cities Reviews in 15 cities
35 helpful votes 35 helpful votes
“great value option in west Houston / energy corridor”
4 of 5 stars Reviewed 10 December 2011
2
people found this review helpful

As long as you your dealings keep you west of the 610 loop, this is a great option - near the new City Centre complex, between routes 8 and 6, near the major oil companies, and surrounded by various dining options, though very limited entertainment or culture in the area. Very clean - new feel - ample parking (free) - and priced right.
Highly recommend it.

Room Tip: Higher = better.
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  • Stayed November 2011, travelled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 15 more reviews by mooshai for Houston
Ask mooshai about Hilton Garden Inn Houston Energy Corridor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary, Canada
Top Contributor
66 reviews 66 reviews
Reviews in 30 cities Reviews in 30 cities
81 helpful votes 81 helpful votes
“Oh Dear .........”
3 of 5 stars Reviewed 2 December 2011
3
people found this review helpful

There is a downside to Tripadvisor that shows its face occasionally - a self fulfilling prophecy, here's how it works.......................

An average hotel / service / (whatever) gets some good reviews and the Manager responds to the reviews with kind words to the reviewer and more follow, the hotel climbs the popularity ladder and then people start to choose it because its near the top. To get in on the 'love fest' action they then also write good reviews and get fawned on by the management etc etc etc even though its in relaity no better than other similar products.

Suprisingly the one "I don't get it" review gets no management response - so this perfectly adequate hotel becomes the 4th best in Houston - really ????? This is a sub-brand chain hotel in office central, how can that be ?

I have stayed here quite a few times as well as the Courtyard Marriot just across the way - I like the HGI slightly more, the Courtyard is marginally less nice overall but it is 194 in the ranking which would make this HGI just above that so here's and honest review of this hotel - stayed here 3 nights this week.

Check-in - friendly enough but nothing special no welcome back etc, interestingly some colleagues didn't get the free breakfast coupons that come with our company rate here - arguements ensued and end result they didn't get them apparently because they had booked through an agent ...........just as I had and received them - get it sorted guys !

Rooms - nice enough but a bit dated, really think these chains should have central air con, hate the noisy wall / window units

Cleanliness - had a good look round as others have waxed lyrical, clean enough I suppose but lots of corners not vacumed, same in bathroom so pretty average.

Bed - really like these adjustable ones

Toiletries replaced sometimes

Wireless - really slow in higher rooms, spoke to reception to see if anything could be done and the answer was its working ok

Food - absolutley average, really nothing great to write home about, usually choose to eat out for that reason

Breakfast - didn't bother to use my vouchers as last time cooked was very greasy so has put me off

Check-in staff general - always felt I was breaking in on some gossip as I passed and it went quiet a couple of times, no friendly hello's etc - pretty poor really.

So, all in all a really average hotel that thinks its one of the top ones in Houston and clearly isn't - can we have some more honest and realistic reviews on here please to stop this kind of thing from happening and maybe some consideration of what can actually be done better by management so they actually try.

  • Stayed November 2011, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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See 3 more reviews by OmanRob for Houston
Ask OmanRob about Hilton Garden Inn Houston Energy Corridor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken Friesen, General Manager at Hilton Garden Inn Houston Energy Corridor, responded to this review
4 December 2011
Dear OmanRob,
Your thoughtul critique of your perceptions while a recent guest of ours indicates your experiene as a seasoned traveler. As such, they provide valuable insight into just how effective we are in preparing for your arrival and in our service delivery. I assure you we will use your remarks and those from our other high valued guests to validate the progress we are making. We do appreciate your decision to stay with us and welcome your return visit. We'll make every effort to earn your trust.

Best regards,
Kenneth F. Friesen CHA
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Virginia
Contributor
13 reviews 13 reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
“Another great value”
5 of 5 stars Reviewed 1 November 2011

Very clean, very comfortable, great price . . . I will stay there again for sure.

  • Stayed October 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 3 more reviews by luvtodiveVA for Houston
Ask luvtodiveVA about Hilton Garden Inn Houston Energy Corridor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ken Friesen, General Manager at Hilton Garden Inn Houston Energy Corridor, responded to this review
4 December 2011
Dear luvtodive:
Many thanks for your recent stay. We'd love to have you back soon on a return visit to Houston.

At your Service,

Kenneth F. Friesen CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Hilton Garden Inn Houston Energy Corridor

  • Hilton Garden Inn Houston
Address: 12245 Katy Freeway, Houston, TX 77079
Price range (per night):* INR5,480 - 9,954

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