There is a downside to Tripadvisor that shows its face occasionally - a self fulfilling prophecy, here's how it works.......................

An average hotel / service / (whatever) gets some good reviews and the Manager responds to the reviews with kind words to the reviewer and more follow, the hotel climbs the popularity ladder and then people start to choose it because its near the top. To get in on the 'love fest' action they then also write good reviews and get fawned on by the management etc etc etc even though its in relaity no better than other similar products.

Suprisingly the one "I don't get it" review gets no management response - so this perfectly adequate hotel becomes the 4th best in Houston - really ????? This is a sub-brand chain hotel in office central, how can that be ?

I have stayed here quite a few times as well as the Courtyard Marriot just across the way - I like the HGI slightly more, the Courtyard is marginally less nice overall but it is 194 in the ranking which would make this HGI just above that so here's and honest review of this hotel - stayed here 3 nights this week.

Check-in - friendly enough but nothing special no welcome back etc, interestingly some colleagues didn't get the free breakfast coupons that come with our company rate here - arguements ensued and end result they didn't get them apparently because they had booked through an agent ...........just as I had and received them - get it sorted guys !

Rooms - nice enough but a bit dated, really think these chains should have central air con, hate the noisy wall / window units

Cleanliness - had a good look round as others have waxed lyrical, clean enough I suppose but lots of corners not vacumed, same in bathroom so pretty average.

Bed - really like these adjustable ones

Toiletries replaced sometimes

Wireless - really slow in higher rooms, spoke to reception to see if anything could be done and the answer was its working ok

Food - absolutley average, really nothing great to write home about, usually choose to eat out for that reason

Breakfast - didn't bother to use my vouchers as last time cooked was very greasy so has put me off

Check-in staff general - always felt I was breaking in on some gossip as I passed and it went quiet a couple of times, no friendly hello's etc - pretty poor really.

So, all in all a really average hotel that thinks its one of the top ones in Houston and clearly isn't - can we have some more honest and realistic reviews on here please to stop this kind of thing from happening and maybe some consideration of what can actually be done better by management so they actually try.

Very clean, very comfortable, great price . . . I will stay there again for sure.

I had read the other reviews when selecting this hotel, but once I got there, I couldn't figure out what the big deal was. Sure, it was clean, and yes, it was quiet, but the food wasn't all that great. As far as toiletries go, just average. Service was fine. When they couldn't book me into the room I had requested, I received a free breakfast voucher. Overall, it was fine, but I wouldn't go out of my way to stay here and probably won't again.

Hotels always good on their websites, but this hotel exceeded our expectations.
1) Set back from the main road....it felt very private and peaceful.
2) Outdoor area/parking lot always very well lit
3) Clean...and I mean really clean....bathroom, linens, rugs, furnishings....immaculate for this very picky traveler.
4) Beautiful lobby and decor......I even took pictures of it. Warm, welcoming, big fireplace...
5) Staff deserves 10 Gold Stars...everyone very kind, warm, helpful. Hilton better hold onto this group of stellar employees.
6) Super hot (as in temp.) coffee....from convenient caraffes in the hall at 6 a.m during the week. (We were on 7th floor). Excellent coffee from the Buffet Breakfast.
7) Fresh, tasty and convenient Buffet Breakfast....made to order omeletes, sausage, bacon, bisquits w/ gravey, fresh fruits. every kind of bread/muffin/toast you can imagine. Beautiful dining area.
8) Free Shuttle........Vallerie helped me out in a pinch and drove me to my designation (and picked me up) with a simple phone call.
9) Pantry Pavillion....24/7 pantry if you need any last minute items (I needed pistachios and chocolate).
10) Fresh baked and wrapped cookies for guests.
11) Large desk area w/ perfect Internet connection.