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Hampton Inn - Brookhollow – reviews, photos

2.5 of 5
12909 Northwest Freeway, Houston, TX 77040
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Hampton Inn - Brookhollow
Hampton Inn - Brookhollow
Hampton Inn - Brookhollow
Hampton Inn - Brookhollow
Hampton Inn - Brookhollow
Hampton Inn - Brookhollow
Ranked #203 of 430 hotels in Houston
3.5 of 5 stars 15 Reviews
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15 reviews from our community

    Trip type
Traveller rating
    5
    6
    3
    0
    1
Date Rating
Houston, Texas
1 review
“Terrible Front Desk service”
1 of 5 stars Reviewed 30 August 2010

I submitted credit card information via fax. Called to confirm it was recieved, was told that it was and when my client arrived, they "couldnt find it". When picking up my guest, I went to the front desk to straighten it out and return the room to my company card, the front desk clerk was rude. She insisted that they didnt have it. I was sure they had received it as I have a fax confirmation and the cc number was entered into the system, but no one could find the fax. I was very concerned that my cc info is on a piece of paper that no one seems to be able to find. She was very rude.

Also, I informed them my guest would be arriving around 12 when I made the reservation. I didnt say the exact words "early check-in" but stating that they would be arriving at 12 pm wasnt enough. My client had to leave and come back later. Upon their return, they were given a room, went to it and found it dirty. Unmade bed etc. Went back to the front desk and was given a different room. VERY dissatisfied. Will not use again.

Stayed August 2010, travelled on business
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Austin, Texas
Senior Contributor
32 reviews 32 reviews
Reviews in 21 cities Reviews in 21 cities
19 helpful votes 19 helpful votes
“Gets the basics right”
4 of 5 stars Reviewed 18 July 2010

Had a very satisfying stay here for business. Room was clean, bed comfort was above average, bathroom spacious and well lighted, and free WiFi was fast. For my needs it fit the bill exactly and delivered what was promised. It's not the flashiest place in the world but it gets the basics right.

The staff the next morning for the breakfast buffet were very friendly and helpful. The buffet itself was presented efficiently and effectively. They make good use of little space.

I'd stay here again no problem but I did want to mention that I had a king-bed room which was in the front of the hotel on the second floor and I did hear some traffic from 290. However, the low din of the cold A/C took care of most of that problem!

  • Stayed July 2010, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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flint, mi
Senior Contributor
26 reviews 26 reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
“Very Nice Place to Stay!”
5 of 5 stars Reviewed 15 October 2009

This was a very nice hotel in a terrific location -- close to freeways and lots of restaurants. Hotel was well kept up and our first floor room was very quiet. Would definitely stay here again!

Stayed October 2009, travelled as a couple
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Texas
Senior Contributor
22 reviews 22 reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
“Terrific!”
5 of 5 stars Reviewed 11 August 2009

I don't know what we could have done to make it a better stay. We had two adjoining rooms for 7 of us ranging in age from 70 to 7. The adults loved the comfortable beds, the kids loved the pool and we all loved the breakfast in the morning and the cookies and milk when we came home in the afternoon!

The staff was extremely courteous and helpful. The room was clean and well appointed and the hotel was situated near restaurants and shopping. A quick hop on the freeway got us quickly to our tourist destinations as well as visiting family. I would highly recommend this hotel.

  • Stayed August 2009, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ponte Vedra, Florida
Senior Reviewer
8 reviews 8 reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
“No complaints here”
4 of 5 stars Reviewed 28 May 2009

Stayed at the Hampton Inn for one night as we were passing through. Although it is near the highway we never heard any noise. The outside of the building suggests that it might be an older hotel but you couldn't tell that from the inside. The rooms were clean and comfortable, very typical of what you'd find in all Hampton Inns. Internet service good. Easy location to get back on our route the next day. Plenty of chain restaurants in the area to pick from. All in all, a good, dependable stay.

  • Stayed May 2009, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Hampton Inn - Brookhollow

  • Hampton Inn Houston
  • Houston Hampton Inn
Address: 12909 Northwest Freeway, Houston, TX 77040
Price range (per night):* INR6,263 - 10,345

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