For families that need to be close to MD Anderson or other Medical Center Hospitals for a few days or weeks... this is a good option.

Very good shuttle service to MD Anderson and other hospitals

Older facility, but still nice. Rooms are kept very clean, and comfortable...but not fancy. housekeeping is excellent. I had good WiFi and acceptable cable TV ...but an older inexpensive television set

They have a fairly nice laundry room. The free breakfast is OK to good..not great..but not bad. And they do try to vary things a bit.

Staff was friendly, but not exceptional or professional in terms of hospitality.

There are 24 hour supermarkets literally next door, many pharmacies, a fair amount of fast food and better restaurants. Reliant stadium in close by. This is a very good location, and a safe neighborhood...but not so safe that I would leave a GPS in the window, or valuables in the car.

Management is the major point of criticism. The grounds were poorly maintained, and maintenance and management did a very bad job of cleaning up broken bottles and garbage left by guests or others.

Customer service was OK for most things, but when a problem came up...customer service was terrible.

I would recommend this hotel based on location, location, and the shuttle service , and really die to the fact that it is a Residence Inn and has larger suites and kitchen facilities. If you need a suite for a family or a kitchen for long term stays.

And they do offer a special lower rate for patients.

On the same property is a brand new Courtyard Marriott, and that hotel is very nice, pleasant, very well run and professional and great hospitality. I would highly recommend the Courtyard Marriott ...and this is my first choice and suggestion, not the Residence Inn.

So 5 stars on location, lukewarm review overall.

Stayed here three nights for a conference during October 2010. Had requested and received confirmation for a queen suite, was given a double bed suite at check in. The place is below average based on my previous experience with Residence Inn and Marriott Properties. I stay with Marriott because they usually have standards for their properties. I almost checked out after the first night, but the breakfast is the one positive about this property. It is slightly above average with a good selection. There is an outdoor swimming pool and sport court at this hotel, but no fitness center. It is located close to the medical center and about one mile from Reliant Park. There is a grocery store adjacent to this property. I would consider other properties in the future when staying in this area.

The absolute best stay at any hotel I have been to. Service was amazing. Everyone was hospitable, helpful, and prompt. Extremely respectful too. The beds were very comfortable and always fresh linen. Bathrooms were very clean as well. Service in and out of the hotel was very accessible. Just minutes from downtown Houston and major freeway access. Plus, the downtown shuttle is literally right outside the front of the hotel. Personnel were very knowledgeable about everything I needed and were always willing to help.

If you are looking to stay in Houston, I highly recommend this Marriott. It has all the qualities of a great hotel and the staff that goes above and beyond to make sure you have the best stay possible

I often check the reviews for hotels, but rarely get online to add my own. I have to add my review from our last trip. We loved this hotel and will stay there again next year. I hope I have convinced my friends to stay there with us too!

We traveled to Houston for the big Reliant Park Dog Show. This is the biggest dog show in the State of Texas every year. This is the first time we have stayed at this hotel. I liked the other hotels we have stayed before, but this hotel beats them ALL!

The rooms were nice & clean. There is a small kitchen and a full size refrigerator. It was awesome to have this since we were traveling with dogs & teenagers.

The beds were very comfortable. The bathrooms were clean, even the floor behind the bathroom door was clean. (You know, that ick factor when you close the bathroom door and you see grossness behind the door in some hotels.... NOT this one!!)

We had to call the front desk to have them repair a minor issue in our room. When we returned that afternoon, it was repaired and a message was waiting for us on the room voice mail to make sure everything was repaired correctly. It was.

They have a nice hot breakfast daily, including fresh fruit. Plus, I was pleasantly surprised that they had an evening "hospitality" 4 days a week where they served drinks and food. They said it was an appetizer, but one night they served hamburgers! And they were very good! Yum! I ate breakfast all 4 mornings and twice for the evening hospitality. Their food was very good and was plentiful when I went down there. Plus, there were alot of people there at meal times, so they are doing something right.

I saw security on the property in the evenings. They had a shuttle to the medical facilities, which I thought was very nice and I saw people using the shuttles quite often. The staff on the property was always friendly.

I rated the value of this hotel at a 4 only because it is a bit more expensive than some other hotels in the area, but I think it is well worth the little bit extra you pay for the larger room and meals they serve. You might save $20 or $30 with other hotels, but it will be well worth the little extra you pay to stay at this hotel.

All & all, it was a great trip! 5 days, 4 nights, no complaints. Will make reservations there next year!