stayed here overnight on way to galveston from outside looks ok. once we got in room furniture dated and not clean enough. no bugs just stale. probably would not stay again for the money. liked the concept of the kitchen

We were in Houston on Business. Stayed at this Residence Inn as it was near the medical district. I am an Elite member of Marriott group (Gold Status).
This was the worst experiene I have had with any Marriot hotel. The rooms are dirty. House Keeping seldom does a good job cleaning. I thought they might have missed my room 2 days in a row, when I asked my coworkers about their experience, they said similiar experience. When we complained to front desk, the assistant manager by the name of Hattie Gateway(?) said they are too busy and if we are not happy we are more than welcome to leave.
We moved over to Courtyard next door...
My advice - Save your money - Never stay at this Residence Inn

For families that need to be close to MD Anderson or other Medical Center Hospitals for a few days or weeks... this is a good option.

Very good shuttle service to MD Anderson and other hospitals

Older facility, but still nice. Rooms are kept very clean, and comfortable...but not fancy. housekeeping is excellent. I had good WiFi and acceptable cable TV ...but an older inexpensive television set

They have a fairly nice laundry room. The free breakfast is OK to good..not great..but not bad. And they do try to vary things a bit.

Staff was friendly, but not exceptional or professional in terms of hospitality.

There are 24 hour supermarkets literally next door, many pharmacies, a fair amount of fast food and better restaurants. Reliant stadium in close by. This is a very good location, and a safe neighborhood...but not so safe that I would leave a GPS in the window, or valuables in the car.

Management is the major point of criticism. The grounds were poorly maintained, and maintenance and management did a very bad job of cleaning up broken bottles and garbage left by guests or others.

Customer service was OK for most things, but when a problem came up...customer service was terrible.

I would recommend this hotel based on location, location, and the shuttle service , and really die to the fact that it is a Residence Inn and has larger suites and kitchen facilities. If you need a suite for a family or a kitchen for long term stays.

And they do offer a special lower rate for patients.

On the same property is a brand new Courtyard Marriott, and that hotel is very nice, pleasant, very well run and professional and great hospitality. I would highly recommend the Courtyard Marriott ...and this is my first choice and suggestion, not the Residence Inn.

So 5 stars on location, lukewarm review overall.

Stayed here three nights for a conference during October 2010. Had requested and received confirmation for a queen suite, was given a double bed suite at check in. The place is below average based on my previous experience with Residence Inn and Marriott Properties. I stay with Marriott because they usually have standards for their properties. I almost checked out after the first night, but the breakfast is the one positive about this property. It is slightly above average with a good selection. There is an outdoor swimming pool and sport court at this hotel, but no fitness center. It is located close to the medical center and about one mile from Reliant Park. There is a grocery store adjacent to this property. I would consider other properties in the future when staying in this area.